Head rest blew apart with no accident involved. Parked in driveway. No recall found related. Research found that this is a common issue.

- Weston, FL, USA

My complaint is about a danger caused by a U-connect (uc) update notice for my 2015 Jeep Grand Cherokee that, until completed, the Jeep's safety features including 911 were unavailable. A programming glitch wouldn't allow an update time to be chosen.the notice continued to block the screen making it unusable. On 10-3-19, an hr into a 5 hr trip, a notice on the screen said: Urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. I tried to set a time but the original screen kept popping back up. I could not clear the notice from the screen and it blocked being able to use any of the screen tabs. Couldn't even use uc's call-assist button on rearview mirror. In the glove box I found an actual # for uc & called directly. The woman, helen, said there'd been a "glitch" in the program, that I was "out of luck, " she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. Initially she suggested I pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut off until an extra long hold of the hazard button). When the reset didn't work, she advised that when we get to our destination (unless we felt unsafe we should stop our trip then) to be out of the car for at least an hour, to pick an update time w/O any zeros (apparently that was the "glitch") like 11:17. The car had to be locked in a certain pattern to put it in "sleep" mode. The actual keys had to be at least 25 feet away from the vehicle. If this all didn't work we'd have to find a dealer but it did work overnight. So we drove for 4 hours w/O navigation, bluetooth or 911. Nor did we have radio access to hear traffic or weather reports along our route. It was very unsettling to be driving in the dark without any of the Jeep's computer available.

- Troy, MI, USA

Refer to fca "star case" S1908000157. Unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. Please note that there are other failings, but are not known to be safety issues, per SE. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca. Fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness. Dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. As the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission. It has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour. Vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue.

- San Diego, CA, USA

On pulling into traffic at intersections, occasionally the turbo does not kick in properly. No power for a couple of seconds while rolling slowly into traffic, then the turbo kicks in hard enough to skid the tires. Has nearly gotten us run over several times. Started after the software recall update, and they have no fix.

- Hindsville, AR, USA

One day when leaving a barbershop my wife tried to start our Jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past Sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the Jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been T-boned in the blink of an eye.

- Fayetteville, NC, USA

My 2015 Jeep Grand Cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). The leak is a serious health risk and environmental risk. The system also makes a constant humming noise since its low on freon. I had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! I called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by Jeep Grand Cherokee owners seems to be a common issue with the car. I have also recently updated the car's uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. My understand is that uconnect software was updated to use 4G technology, but my 2015 Jeep Grand Cherokee has 2015 3G technology. I don't understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. Apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. The 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. I called uconnect but they are of no help. I have been a long time Jeep owner, purchasing different models over the year, but I don't think I will be able to buy another Jeep if fca can't stand behind their product.

- Claremont, CA, USA

Since the last recall for the Jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means I have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the Jeep eco diesels is complaining of.

- Carson City, NV, USA

Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135"??. factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why Jeep..?? or our dealerships not informing and using it for a way to make more money" please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.

- Channahon, IL, USA

Since I had the exhaust emissions update done, my Jeep has an extremely long lag in acceleration. It takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. I was almost hit head on in traffic on a highway because of the timing of not accelerating properly. This was never an issue before the exhaust update.

- South Hamilton, MA, USA

I was parked and when I went started my car the air conditioner air felt hot - I quickly realized the air was blowing and stayi G hot, not cooling down. My 2015 Jeep Grand Cherokee only has 39,400 miles and the airconditioner has gone out. I called my redlands ca dealer, they said it is no longer covered under the basic 36,000 mile warranty. It's too soon for a major component like air conditioning to go out!

- Riverside, CA, USA

1. recall updated performed May 2019- after update diesel regeneration occurs every few days- this process only happened 2 times before the update was performed. 2. error messages/limp mode July 4, 2019- I received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse I safely pulled in to a friend's driveway. My Jeep was towed to santa maria Jeep which is the closest Jeep dealership and 30 minutes away. The vehicle was returned to me after over $2,000 of work was done. 3. error message July 22nd- 100% diesel filter full which driving my normal 120 mile round trip commute to work. My vehicle when into limp mode, I pulled to the side of the freeway and shut my vehicle off. Upon restarting my vehicle the message had cleared. I proceeded with caution and continued home. The error message never returned. 4. error message/limp mode July 26, 2019- 2 error messages,1 diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse I safely pulled in to a friend's driveway. My Jeep was towed to santa maria Jeep which is the closest Jeep dealership and 30 minutes away. This time upon talking to the service manager they were able to give me a rental car which was appreciated but the rental car unfortunately is only ok. This issue happened only 2 and a half weeks of the last major issue and I was assured the problem was fixed. 5.error messages and limp mode July 26, 2019- I received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode. Waiting to take to dealership upon opening August 5, 2019

- Buellton, CA, USA

At a patients home. Jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. The driveway is flat surface. It managed to take out a fence and damage the back end of my Jeep. Luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.

- Columbia, MO, USA

On 7/17/2019, I got into my vehicle to run errands to note that the passenger side headrest had exposed wires and was not in its' normal position. I had not been involved in any accident and there was no force applied to the headrest. I did not attempt to fix it as I know nothing about vehicles and didn't want to cause any further damage. I went to the dealership who looked over at it from the drivers side window and stated the entire thing would have to be replaced. He didn't go around to get a closer look or anything- he just stated to me that because of the wiring the entire unit needed replacing-- he then went inside and told be it would be $800 since I didn't have an extended warranty and we would have to wait on the part to come in. I told him that I would need to think about it. I went home and researched the issue, stumbling across several complaints like mine. I was unable to rest the headrest, assumingely my plastic pieces had broke off as well. I called Jeep customer service and to sum it up, I was given a case number and told to keep all of my receipts just in case something comes up later but she could not help me any further. My Jeep has about 81,000 and has been very well maintained. It is very concerning that this issue is occurring so much and Jeep is not doing anything about it to ensure the safety nor the satisfaction of their customers.

- Grovetown, GA, USA

I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when I parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as I am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.

- Crofton, MD, USA

Service shifter message appears

- Lynwood, IL, USA

Active headrest restraint (ahr) deployed with no accident. Can was in my driveway. Dealership says part broke inside. Replacement North of $1000.

- Falmouth, ME, USA

Received a service shifter message while going from park to drive on dash board display recently 3 times. I read online others have experienced this same issue.

- Brooklyn, NY, USA

Approximately 1:00 pm on 6/9/2019 while driving on highway 5 in northern California the passenger headrest exploded open hitting my daughter in the head and neck who also happens to be 31 weeks pregnant

- Angels Camp, CA, USA

Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, I was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the Jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.

- Kingman, AZ, USA

Driving down an open road, suddenly the "brake now" warning starts beeping and brakes are automatically applied. This has happened several times with no vehicles, etc in front of the vehicle. Happened even after the recall was completed on it for the cruise control system.

- Clearfield, UT, USA