The drivers side rear window regulator broke and was repaired under an extended warranty . Last week the passenger side broke. I call the Jeep 800 number and they said they would help us with the repair. It was taken to the local dealer for the repair, they called back several hours latter and said that if I pay $100.00 they would fix it. I told the to go to hell since I had the regulator already out of the Jeep. I did some searching on the internet and found a company that has a steel plate to fix the problem(it sell for 89.95). Both windows had the cable come up out of the door past the window. sooner or latter a kid is going to have his/her nose on the window and there will be a bad injury. The maybe Jeep will find a fix when the go to court. As soon as I get the kit to fix this problem I will post the contact info here,

I just had my 7th rear window regulator break since April 2007. A couple times it has been covered under warranty, most have been $300-$400 to repair. The latest incident has not been repaired yet, but only because I discovered a temporary solution that has allowed me to procrastinate. [I called Jeep to complain two days ago, was told someone would contact me the following day -- that would have been yesterday and no phone call yet.] Anyhow, I am as frustrated as everyone else about this problem, but after reading about people wiring their window shut, duct taping it up, etc. I thought I would offer my simple solution. I had in the house a couple of those heavy duty suction cup hooks that I bought at Lowe's. I pulled the window all the way up, applied the two suction hooks at the bottom on the inside and viola, the window stays up! No mess, and easy enough to remove in an emergency. The suction cups have been holding strong for nearly a month now, and I live in hot Arizona on bumpy dirt road.

I BOUGHT THE JEEP IN 2004 (IT'S A 2002) SO IT WAS FAIRLY NEW. ONE YEAR AGO THE LEFT SIDE REAR WINDOW FELL DOWN AND SORT OF STAYED DANGLING IN THE MIDDLE. I HAD THE WINDOW DUCT TAPED FOR OVER 6 MONTHS UNTIL I COULD AFFORD TO FIX IT. I STILL HAVE MARKS ON THAT WINDOW BECAUSE OF IT.

NOW A YEAR LATER THE RIGHT SIDE REAR WINDOW WENT DOWN AND NEVER CAME BACK UP. OF COURSE ITS RAINY SEASON HERE IN FLORIDA SO I HAVE A RED BIOHAZARD BAG TAPED TO THE WINDOW AND I CANT SEE FROM THAT WINDOW AT ALL. NOW I WOULD CONSIDER IT A SAFETY ISSUE. THAT BAG IS THE ONLY ONE THAT WOULD GET MY ENTIRE CAR SOAKED! I CALLED JEEP AND THEY TOLD ME THEY WOULD GIVE ME A DISCOUNT IF I TOOK IT TO THE DEALERSHIP BUT LET'S FACE IT THE DEALERSHIP IS GOING TO CHARGE THREE TIMES THE AMOUNT OF ANYWHERE ELSE. I LOVE MY JEEP BUT AT THIS RATE I CAN'T AFFORD TO KEEP HER ANYMORE. I ALSO JUST SPENT $1,700 REPAIRING THE ENGINE. IN SIX YEARS I'VE SPENT AROUND $7,000 JUST FIXING THE CAR NOT TO MENTION THE HORRIBLE MILEAGE YOU GET ON IT.

I am lucky that my husband can replace the regulator, he was ASE certified mechanic before he went into management with Auto Parts Co.. So I do not have to pay for the labor but it is a pain that Jeep will not allow the part to be sold in the aftermarket and we have to buy from dealer everytime. The regulator broke again over the weekend and he will have to fix it again. If someone could come up with a part that will just fix the plastic piece and not cost $100.00 (steiger performance). Their solution is the best but it only comes with 1 year warranty. For the people that do not know how to repair this it can save you money but for the folks that can do this it is a real problem. Of course, we could buy the part from Steiger and stop giving the money to Jeep. Maybe than they will look at this as a problem. You can also just put a board inside the door to hold the window up, just remember to not use the window as with the board in there it might break. Close it back up and don't worry about it. I do not use the back windows so until we decide there is a piece of wood holding the window in place. We will be fixing the car because we are getting ready to trade for new vehicle. This problem is frustrating and I will be calling Jeep. I tried when I found this site but they are closed already.

Left rear window slid down on its own while at Lowes. Same issue as before; BROKEN WINDOW REGULATOR!! That makes 3 window regulators that have failed in 9 months!! WTF!!! I don't even roll the windows down!! These plastic parts are flimsy and worthless; they cannot take any type of pressure without breaking up like crackers. THIS IS RIDICULOUS!!! Luckily, this one failed within the 12 month/12,000 mile warranty from Firestone from the last time I replaced it, and they are repairing for free!! THANK YOU FIRESTONE!!! Jeep is supposed to stand for quality but instead they keep selling this defective part and don't have the decency to recall this piece of crap. I contacted Jeep to see if they will reimburse the $600 I have spent so far but I'm not holding my breath that they will come through. I plan on buying another SUV within a couple of years but will not buy another Jeep unless they step up and cover these costs. WHAT A RIPOFF!!!

Feel free to copy and paste the following message into the form on the JEEP website. *Customize your personal experience if you wish.

http://www.jeep.com/webselfservice/jeep/index.jsp

COMPLAINT Inferior and Faulty Part: WINDOW REGULATOR JUNE 18, 2010

Dear Jeep, This is a complaint against your part: INFERIOR WINDOW REGULATOR.

*This is a part I have replaced less 1 year and 3 months ago. My mechanic showed me the part and it is clearly very cheaply made and no surprise that it failed.

I will not replace the part until it is improved. Checking with my mechanic and many sources on the internet- this is a KNOWN PROBLEM. I would understand if the replacement was cheap , but at nearly $300- it is not. I would assume at that price, to receive a quality part especially since it is only available from JEEP DEALER. Please inform me when the part is brought up to the standards that Jeep customers expect.

You may expect this complaint to publicly join many others on the internet.

Thank you to all those who posted! If you stumble onto this site and are having issues with the window regulator in your Jeep Liberty, be sure to call Jeep at (877) 426-5337. My rear passenger window started falling into the door and it is rarely used. When I tried to raise it I heard the grinding of the cable in the door. After searching and finding this site, I opened up the door panel to make sure it was the cheap plastic piece of the window regulator. I called Jeep and after mentioning the issue and this site, they agreed to fix it for me even though it has been out of warranty for some time. They called the local dealer to be sure they would work with Jeep. I took it in for a diagnosis. I would have been on the hook for the diagnosis fee ($157) if it was not the regulator that was the issue, but I told the dealer that I knew it was the problem and was not interested in paying anything out of pocket. They confirmed the regulator was broken, fixed it the next day and my window is operational again. I didn't pay a dime. Jeep told me that the replacement part had been changed and they were not having the same issues with the replacement part. Hopefully that is it for one of the 4 windows. I'll do the same thing when one of the others breaks. Thanks Jeep for taking care of this.

Update from Nov 19, 2012: November 2012:

Not so happy now. Same cheap plastic piece in the window regulator broke for the 3rd time. September 2011 Jeep paid for half but I was still out $240. Now they won't do anything because of the age and mileage of the Jeep. The regulator is just 14 months old and the window has only been opened a few times. Trying to work with the local dealer to see what they can do. If they won't pay in full to fix it, I'll be going with the aftermarket metal piece or the Mopar cable with new stronger plastic piece that is attached differently and supposedly fixes the issue and replace it myself.

I feel like I'm in a support group with others who have been screwed by Jeep. I have the same problem as everybody else. I bought my Jeep used less than a month ago and the right rear window dropped. The cheap plastic part was broken just like everybody else. I am going to search junk yards for the part. I will not give Jeep $200 a pop each time this happens. Right now the window is being held up by small pieces of wood inside my door. You can not see them because they are inside the door. It is less obvious/ugly than tape on the window. Somebody please tell me there is an affordable aftermarket part that actually fixes this problem.

This rear passenger window regulator has been replaced twice going on number three. My drivers side has been replaced once already. All due to the same issue I have read about over and over written by jeep owners around the world. This plastic regulator design is at best a jeep oversight.

However, after speaking with the dealership service/parts department, I feel this might be something jeep stockholders were banking on as future income!! There is no way that any engineer that passed even at the bottom of their class could design something so flawed. Hats off to you Chysler Jeep, you got me to buy three window regulators since no one else carries them, what a monopoly!! However I believe I won this time, I found a replacement part for half the price and I will be buying 4 of these never to have to deal with this nightmare again. Thanks to people like the ones at www.steigerperformance.com whom have gotten tired of getting taken, your hustle is OVER, JEEP!!!! P.S. Never again will I buy a Jeep and no I dont work for or am I getting paid to give out this web address. I just want to help people like me ( middle class 40 hr hard working family person) find a permanent solution to this "oversight"!!

I'm just amazed that there has been no investigation of this when it seems there were not that many complaints about other things that prompted an investigation and recall. How does one go about complaining so it reaches the right people? Is this the venue that will get noticed? I love my Liberty. I bought it about 15 months ago with 80,000 miles on it and haven't had to make a repair yet. I love driving it...so far it is my favorite vehicle I have owned to drive...and I've had many including a Ford Explorer, Chevy Cavalier Z24, Pontiac Sunfire Turbo, Subaru Forrester (loved it also). I hope this window thing is rectified so I don't start hating my fun little Liberty!

In 2008 the passenger side window stopped working. AFter payinf more than $ 320.00, three weeks later the other side failed. I called the dealer and Chrysler once again (I called the first time too) and they said they would do nothing. AFter paying another $ 390.00 this time to fix the other side, I am NOT happy to say the least. I have owned plenty of cars in my lifetime and NEVER had a power window unit go bad, let alone the other side 3 weeks later. Just a few days ago the SAME passenger side regulator went bad, stopping once again the widnow from functioning normally. The dearlership told me it will cost me $ 397.00 to get this fix.

My jeep Liberty, my black money pit. Bought this car brand new in 2002, since then I have changed my window regulators 8 times. 7 in the back windows and 1 in the front pass. side. Went to 2 different jeep dealers and got the same B.S. answers of why they are breaking. Come on, dirty windows, My back windows haven't been put down in 3 years on purpose because I knew the windows would break. Oh guess what, they broke anyway. I called Jeep about this and spoke with something in India. Good ole American product with the great foreign custumer service you can't understand. I am just pissed that chrysler is getting more of my money with the Obama charity plan for big buisness. Just let them go out of buisness, they are producing products that are sh*t. Then sending jobs over seas, useing tax payers money. All and all, admit your wrong and the product has a defect and fix it. American Quality is all gone and so is the country.

I've seen the posts about the window regulator going out in the rear windows. EVERY year that I have owned the Jeep, a window regulator has gone out. First it was the rear drivers side window, the next year it was the passenger one, then the next year it was the drivers side one again, then the passenger one.

So far it has been 3 times for the drivers side window regulator and now the passenger one went out again for the third time. Like I said, each year one or the other has to be replaced. The last time the drivers side went out ALL warranties were done. So I complained to Jeep about the piece of crap they manufactured and they replaced it for me with a co-pay of $25. Now it's back to complaining to them again. I'll never buy a Jeep again, it's ridiculous!

No wonder the auto industry here in the US is having so many problems, giving out big bonus's to their CEO's and producing defective parts that need to be replaced every year.