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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
92,824 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Kia Sorento steering problems

steering problem

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2004 Kia Sorento Owner Comments

problem #17

Aug 142016


  • miles


I was driving down the road and all of a sudden my cars wouldn't turn the battery light came on and it was acting like it was dying. It happens a bout 5 miles from home and when I got it there I told my husband. He looked at it and told me my harmonic balancer was loose and it looked to have snapped the bolt. Now I cannot drive my vehicle until I can get the broken bolt out and get it fixed. I looked up what to do and noticed I am not the only person 28th this problem.

- Des Arc, AR, USA

problem #16

Oct 062015


  • 121,000 miles
I was driving our 2004 Kia Sorento with my 3 young children in the car. Driving down a city street at 45 mph the car began to jerk as all the lights flashed on the dashboard. I lost all power, but I was able to cruise to park next to a curb, however the vehicle would not restart. I had it towed to my mechanic. The mechanic found that the crankshaft sprocket, key shaft, damper pulley, and crank bolt all were damaged and needed to be replaced.

- Ontario, CA, USA

problem #15

Nov 122012


  • 124,094 miles
In this instance, the car failed to start. However, there were several more incidents concerning the same issues. In those instances, the car would suddenly lose power, stall out and if able to be restarted, could be driven with a lag in the engine a short distance before all the dash lights would turn on and the car would lose power steering. In two instances, the power steering was suddenly lost when making a left turn with a break across oncoming traffic.

- Wilmington, NC, USA

problem #14

Feb 132015


  • 120,000 miles


Was driving down the road at 55 power steering went car lost power lights went crazy car shut down. I almost wrecked harmonic balancer fell into pieces all pulley belts and pin have to be replaced. I just got this car I have a payment on it. Going to cost 1200 to fix. This is on top of it sputtering and spottying. Replace head lights the radio glitches the air bag light is on all the time and if U turn the interior dash lights up it turns the interior lights on.over drive button does not work and transmission lags... I have read al these complaints over and over again why isn't anyone forcing a recall" these are serious issues I almost got rear ended and the electrical problem could cause fire.... someone is going to end up very hurt if Kia is not forced to fix these. Could U imagine this happening on a thru way"

- Wilmington, NY, USA

problem #13

Sep 022014


  • 102,000 miles
While I was driving out of my complex my the lights on the dash came on and it seemed as if I lost my brakes (which I cost to the side road as well as no steering. I had the vehicle towed and I was told that the pulley mounting bolt had broken off inside the crankshaft.

- Greensburg, PA, USA

problem #12

Jun 062014


  • 106,000 miles
The contact owns a 2004 Kia Sorento. The contact stated that the steering wheel seized and excessive forced was required. The failure occurred on several occasions. The dealer replaced the bolts. While driving at various speeds, the bolts fractured from the harmonic balancer. The vehicle was towed to the dealer who indicated that the crank shaft and engine might need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,000.

- Omaha, NE, USA

problem #11

Nov 252013

Sorento 6-cyl

  • 75,033 miles


Loss of power assisted steering due to loss of fluid from corroded steel lines between steering rack and steering directional control unit. This is the third incident of corroded steel lines on this vehicle. First was the brake lines then the fuel lines. Previous issues were also reported on this website.

- Airville, PA, USA

problem #10

Aug 252012

Sorento 6-cyl

  • 105,000 miles
Traveling at 40mph crankshaft bolt broke off inside crankshaft sprocket causing harm balancer and belt to fall off. 2nd instance.

- Chicago, IL, USA

problem #9

Jun 132012

Sorento 6-cyl

  • 96,000 miles
Traveling at 40mph crankshaft bolt broke off inside crankshaft sprocket causing harmonic balancer and belt to fall off. Also had to replace A/C comp, water pump and timing belt due to damage. 1st instance.

- Chicago, IL, USA

problem #8

Jul 042013

Sorento 6-cyl

  • 123,000 miles
Traveling a 45mph and crankshaft pulley broke off inside crankshaft sprocket. 3rd instance of same problem.

- Chicago, IL, USA

problem #7

May 212013

Sorento 6-cyl

  • 73,511 miles


Driving down road and heard noise and felt like it was loosing power. Pulled over to park the car. Lost power steering and went up a shopping store curb. Lucky that no one was walking or standing there. (pulley, broken bolt from crank and dial pin from crank).

- Sanford, NC, USA

problem #6

Feb 082013

Sorento 6-cyl

  • 74,000 miles
I was driving the car when I suddenly started hearing rattling noises from the engine. The power steering stopped working and the steering wheel would not turn. Thankfully, I was on a side street with no other traffic. If I had been in traffic or traveling at a higher speed, this would surely have caused a crash. My mechanic says that the crankshaft bolt is sheared off and must be drilled out to be replaced. Kia won't cover this expensive repair, says it is not covered by their warranty. After researching this issue, I see that Kia is aware of a defect in the bolt and has issued service bulletins and discontinued the bolt, issuing a new part to replace it. There are already numerous complaints on this and other sites due to this issue, spanning several model years. To date, I have not seen a recall from Kia. Dangerous defect and alarming lack of concern (not to mention customer service) from Kia. I would never have bought this car if I had known the gamble I was taking with my family's safety. I hope others will not make the same mistake.

- Brookfield, IL, USA

problem #5

Jul 012012

Sorento 6-cyl

  • 160,000 miles
The crankshaft pulley bolt broke and messed up the steering, I was unable to steer the car. This has happened twice now and continues to be a problem as I'm reading the Kia forums.

- Bloomington, IN, USA

problem #4

Sep 052012


  • 94,186 miles
The contact owns a 2004 Kia Sorento. The contact stated that while driving at low speeds, steering became very difficult and the battery, check engine, and brake warning lights illuminated. The vehicle was taken to the dealer where it was found that the catalytic converter and the crank shaft bolt and pin needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 94,186 and the current mileage was approximately 120,000. The VIN was not available.

- Nubuffalo, PA, USA

problem #3

Nov 032012


  • 71,000 miles
The contact owns a 2004 Kia Sorento ex. The contact stated that while driving approximately 15 mph, there was an unexpected loss of power steering. The contact maneuvered the vehicle to a parking lot with difficult in turning the steering wheel. The vehicle was then towed to an independent mechanic who informed the crank shaft bolt fractured. The vehicle was in the process of being repaired.the manufacturer was notified of the problem. The approximate failure mileage was 71,000.

- West Palm Beach, FL, USA

problem #2

Jun 302008


  • 77,178 miles
We have had 4 instances with the same issue in the fixing the pulley crank shaft. June 30, 08, (recall) October 6, 09, Aug 10, 10 and once again Sept 18,12. This is the same issue that causes you to loose steering while driving with apparently no warning. I find this extremely troubling as we have a new driver learning with this car. We are lucky to report that there have been no accidents or deaths but I think it is a very dangerous situation that will soon happen. The dealer wagner Kia of shrewsbury, MA feels that it is not an issue and is just from wear and tear. 4 times for the same problem? obviously Kia has not fixed the problem correctly. It angers me that Kia is not taking this seriously. We drive our children as well as other children in this car and could of had serious to fatal injuries. From this bolt shearing off it has also caused other major damage to the car that we have already had fixed.

- Upton, MA, USA

problem #1

Mar 122009


  • 56,000 miles
The contact owns a 2004 Kia Sorento. The contact stated while driving 60 mph the power steering failed. The vehicle was taken to the dealer. The dealer stated he used the wrong steering fluid in the vehicle, which caused the failure. The contact emailed the manufacturer and was awaiting a response. The failure mileage was 56,000 and the current mileage was 60,000.

- Hialeah , FL, USA

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