Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
72,676 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 1 of 6)

problem #105

Oct 132016


  • 101,217 miles


Driver's side door will not open from the outside.

- Jacksonville, NC, USA

problem #104

Oct 172016


  • miles
My drivers side door does not open from the outside. I can open it from the inside, but not the outside. It is not locked and seems to be a huge safety hazard and a very common problem according to all of the other Sorento owners and complaints out there. I'm terrified...what if a life or death situation occurs and the only door I can use is the drivers side and it won't open? nothing happened to my door to make this happen. I came out to the garage one morning and it wouldn't work.

- West Allis, WI, USA

problem #103

Jun 062016


  • 144,601 miles
Recall : the handle on my 2011 Kia will not open from the inside< we paid and got that fixed, now the back passenger door is doing the same thing, the panel is cracked now from trying to get it on.look my husband and I both have cancer and cant afford all this

- Dripping Springs, TX, USA

problem #102

Sep 252016


  • 120,000 miles


The contact owns a 2011 Kia Sorento. While the vehicle was parked, the rear passenger door failed to open without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Boynton Beach, FL, USA

problem #101

Oct 032016


  • miles
Front driver's side door is not opened from outside. Only opened from inside.

- Norwalk, CA, USA

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problem #100

Jul 152016


  • 84,000 miles
Driver's side door will not open from the outside presenting a safety issue if an emergency were to take place and a rescue was needed for the driver of the vehicle. Shortly after the driver's side door failed, the back driver's side door had the same issue and will not open from the other side. Once again, a safety issue that should be recalled.

- Eugene, OK, USA

problem #99

Sep 012016


  • 75,000 miles


Door locks will not open from outside the door lock assembly has broken on two of my doors, the passenger front and the driver side rear. This is clearly a problem based on the amount of complaints and should be recalled. There is no guarantee if you get them fixed, with original Kia parts, that it will not happen again. This clearly is a safety problem.

- Montgomery Village, MD, USA

problem #98

Sep 282016


  • 39,000 miles
I just bought a 2011 Kia Sorento last week with 39,000 miles on it. When I went to get in this morning to go to work my driver's side door would not open. I can only open it from the inside. I tried locking and unlocking it and nothing. It still does not open from the outside.

- Freemansburg, PA, USA

problem #97

Nov 152015


  • 130,000 miles
The drivers side rear door will not open from either the inside or outside. This is ridiculous. There are literally thousands of the same complaints online and the Kia dealers are replacing those that are under warranty, and brand new ones (door actuator problem). It is obviously a factory defect, yet Kia won't issue a recall for the door actuator. I want to be able to use my back seat. Also a safety issue if my family is in the back seat.

- Honesdale, PA, USA

problem #96

Jun 162016


  • 0 miles
Driver and rear passenger door handles no longer open doors from the outside. Rear door from inside or out due to engaged child lock

- Mcdonough, GA, USA

problem #95

Aug 292016


  • miles


Takata recall. My drivers side passenger door will not open from the inside or outside. When I contacted the dealer they told me that it isn't covered under warranty anymore. They said it will cost $4oo. This site is full of these complaints so why isn't there a recall on it" does a child have to get stuck in one of these cars and die before it is fixed?"

- Chatsworth, GA, USA

problem #94

Sep 012016


  • 70,000 miles
70,000 miles on this vehicle. Driver side door cannot be opened from the outside. Very serious safety issue with many complaints filed. Cheap plastic mechanism is to blame. Many other complaints on other doors also.

- Rome, GA, USA

problem #93

Aug 222016


  • 118,000 miles
Driver side rear passenger door will not open from the outside. Can open from the inside only. Huge safety risk of not able to remove small child from the vehicle. Also, in case of accident, not allowing exterior extraction without breaking glass.

- Statham, GA, USA

problem #92

Aug 012016


  • 82,000 miles
Driver-side front door will not open from the outside (will only open from inside). Drive-side rear door will not open from inside or outside. Passenger-side rear door will not open from inside or outside.

- Nashville, IL, USA

problem #91

Aug 212016


  • 82,000 miles
Already filed complaint about 2 doors that you cannot open from the outside of the vehicle when unlocked, now I have a 3rd door that won't open from the outside while unlocked. Gonna have to climb in from the hatchback pretty soon. They all open from the inside, not the outside. So now I have to leave the child safety locks open all the time, hopefully my 3 yr olds won't pull on the door handle from the inside and fall out of the vehicle. All this within the last 3 weeks. I'm guessing somebody has to die before this will be recalled. Going to call dealer today to see what they say.

- Worth, IL, USA

problem #90

Aug 142016


  • miles
The drivers side door will not open from the outside. My car has just over 40,000 miles. If there were an emergency, accident were the driver was unresponsive, a responder could not open the door from the outside to reach the driver. A Kia dealer service manager believes the problem is a failed door latch and the repair cost is approximately $450-$500.

- Santa Cruz, CA, USA

problem #89

Aug 072016


  • 80,000 miles
Kia Sorento 2011. Parked. First it was one door, just stopped opening from the outside, opens from inside, unless you put child safety lock on, then it won't open at all. Then today the other side not opening from the outside. All open from inside, only problem is what to do when all four stop opening from outside. If my kid is in there, falls asleep, and it's hot outside, how do I get the kid out if I can't open from outside, somebody is going to be seriously hurt or killed from this problem. From the looks of things there has been a lot of problems with these doors.

- Worth, IL, USA

problem #88

Aug 102016


  • 61,000 miles
Driver side door will not open from outside. I have 61,000 miles on vehicle. I had to open passenger side door and reach over to open door,

- Baldwinsville, NY, USA

problem #87

Jul 262016


  • 77,000 miles
Outside driver door handle failed. Could not open door from outside even when unlocked.

- Sherwood, OR, USA

problem #86

Aug 012016


  • 115,000 miles
Front passenger side door cannot be opened from the outside. This has just occurred in August 2016. Prior to this date it was working fine. Door can only be opened using inside handle

- Reading, PA, USA

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