Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
71,933 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 1 of 6)

problem #101

Oct 032016


  • miles


Front driver's side door is not opened from outside. Only opened from inside.

- Norwalk, CA, USA

problem #100

Jul 152016


  • 84,000 miles
Driver's side door will not open from the outside presenting a safety issue if an emergency were to take place and a rescue was needed for the driver of the vehicle. Shortly after the driver's side door failed, the back driver's side door had the same issue and will not open from the other side. Once again, a safety issue that should be recalled.

- Eugene, OK, USA

problem #99

Sep 012016


  • 75,000 miles
Door locks will not open from outside the door lock assembly has broken on two of my doors, the passenger front and the driver side rear. This is clearly a problem based on the amount of complaints and should be recalled. There is no guarantee if you get them fixed, with original Kia parts, that it will not happen again. This clearly is a safety problem.

- Montgomery Village, MD, USA

problem #98

Sep 282016


  • 39,000 miles


I just bought a 2011 Kia Sorento last week with 39,000 miles on it. When I went to get in this morning to go to work my driver's side door would not open. I can only open it from the inside. I tried locking and unlocking it and nothing. It still does not open from the outside.

- Freemansburg, PA, USA

problem #97

Nov 152015


  • 130,000 miles
The drivers side rear door will not open from either the inside or outside. This is ridiculous. There are literally thousands of the same complaints online and the Kia dealers are replacing those that are under warranty, and brand new ones (door actuator problem). It is obviously a factory defect, yet Kia won't issue a recall for the door actuator. I want to be able to use my back seat. Also a safety issue if my family is in the back seat.

- Honesdale, PA, USA

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problem #96

Jun 162016


  • 0 miles
Driver and rear passenger door handles no longer open doors from the outside. Rear door from inside or out due to engaged child lock

- Mcdonough, GA, USA

problem #95

Aug 292016


  • miles


Takata recall. My drivers side passenger door will not open from the inside or outside. When I contacted the dealer they told me that it isn't covered under warranty anymore. They said it will cost $4oo. This site is full of these complaints so why isn't there a recall on it" does a child have to get stuck in one of these cars and die before it is fixed?"

- Chatsworth, GA, USA

problem #94

Sep 012016


  • 70,000 miles
70,000 miles on this vehicle. Driver side door cannot be opened from the outside. Very serious safety issue with many complaints filed. Cheap plastic mechanism is to blame. Many other complaints on other doors also.

- Rome, GA, USA

problem #93

Aug 222016


  • 118,000 miles
Driver side rear passenger door will not open from the outside. Can open from the inside only. Huge safety risk of not able to remove small child from the vehicle. Also, in case of accident, not allowing exterior extraction without breaking glass.

- Statham, GA, USA

problem #92

Aug 012016


  • 82,000 miles
Driver-side front door will not open from the outside (will only open from inside). Drive-side rear door will not open from inside or outside. Passenger-side rear door will not open from inside or outside.

- Nashville, IL, USA

problem #91

Aug 212016


  • 82,000 miles


Already filed complaint about 2 doors that you cannot open from the outside of the vehicle when unlocked, now I have a 3rd door that won't open from the outside while unlocked. Gonna have to climb in from the hatchback pretty soon. They all open from the inside, not the outside. So now I have to leave the child safety locks open all the time, hopefully my 3 yr olds won't pull on the door handle from the inside and fall out of the vehicle. All this within the last 3 weeks. I'm guessing somebody has to die before this will be recalled. Going to call dealer today to see what they say.

- Worth, IL, USA

problem #90

Aug 142016


  • miles
The drivers side door will not open from the outside. My car has just over 40,000 miles. If there were an emergency, accident were the driver was unresponsive, a responder could not open the door from the outside to reach the driver. A Kia dealer service manager believes the problem is a failed door latch and the repair cost is approximately $450-$500.

- Santa Cruz, CA, USA

problem #89

Aug 072016


  • 80,000 miles
Kia Sorento 2011. Parked. First it was one door, just stopped opening from the outside, opens from inside, unless you put child safety lock on, then it won't open at all. Then today the other side not opening from the outside. All open from inside, only problem is what to do when all four stop opening from outside. If my kid is in there, falls asleep, and it's hot outside, how do I get the kid out if I can't open from outside, somebody is going to be seriously hurt or killed from this problem. From the looks of things there has been a lot of problems with these doors.

- Worth, IL, USA

problem #88

Aug 102016


  • 61,000 miles
Driver side door will not open from outside. I have 61,000 miles on vehicle. I had to open passenger side door and reach over to open door,

- Baldwinsville, NY, USA

problem #87

Jul 262016


  • 77,000 miles
Outside driver door handle failed. Could not open door from outside even when unlocked.

- Sherwood, OR, USA

problem #86

Aug 012016


  • 115,000 miles
Front passenger side door cannot be opened from the outside. This has just occurred in August 2016. Prior to this date it was working fine. Door can only be opened using inside handle

- Reading, PA, USA

problem #85

Aug 022016


  • 176,000 miles
Back driver side rear door will not open from side. If I cannot get to my children and something happens to them I will sue the snot out of Kia. Now, my driver side door broke and will not open from outside. Safety hazard because I cannot get into my car very quickly. I have to go to passenger side and crawl across set to open driver door. This is not safe at all.

- Cleveland, TX, USA

problem #84

Jul 242016


  • 74,000 miles
Door handle inside plastic clip brakes disabling entry into vehicle from outside. Driver has to enter from another door and climb into cockpit to operate vehicle. Found hundreds of these complaints on Kia forums and other sites. According to other complainants, other doors eventually failed after first repair.

- Staten Island Ny, NY, USA

problem #83

Jul 292016


  • 89,000 miles
Vehicle was stationary. Tried to open driver's side door and it won't open from outside. All doors were unlocked, but handle won't open door. Driver's door can be opened from inside. This is a huge safety issue since I have a 3 year old and I can no longer use child safety locks in the event I can't open doors from the outside.

- Shamokin, PA, USA

problem #82

Jun 212016


  • 75,000 miles
Door handle on driver's side became unusable from the outside, requiring driver to open the door from the inside by entering from the passenger side or leaving the window down. If a person were in an accident and could not open the door, it would be difficult to get them out of the driver's door. The mechanism had to be replaced - Kia estimated almost $500 to evaluate, order and replace the part. A car with less than 80,000 miles should not have door handles failing.

- Farmington, AR, USA

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