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hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,728 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento miscellaneous problems

miscellaneous problem

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2011 Kia Sorento Owner Comments (Page 1 of 4)

problem #72

Sep 122016


  • 74,000 miles


The sunroof of the vehicle exploded while I was driving it on the interstate

- Minneapolis, MN, USA

problem #71

Sep 082016


  • 77,000 miles
Driver side door will not open from the out side. The doors are unlocked and the only way to open the door is from the inside of the car. This is a hazard and a safety issue. I have read on many blogs with other Kia Sorento owner having the same issue. I have a baby, and having to open my driver door from the passenger side crawling through the car.

- Cheyenne, WY, USA

problem #70

Aug 312016


  • 61,000 miles
My sunroof exploded as I was traveling North on the 605 fry around 6:00 am on 8/31/16. I was no passing under any overhead bridges nor did I experience any debris hitting the car.

- Fountain Valley, CA, USA

problem #69

Aug 282016


  • 95,000 miles


Takata recall. I own a 2011 Kia Sorento. My back door handle (on the drivers side) will not open the door from the outside. The door handle has not worked since 2015. Today, August 28, 2016, my passenger door will not open from the outside. There has been no damage to the vehicle that would have created this problem.

- Lexington, KY, USA

problem #68

Jul 232016


  • 100,000 miles
Drivers side door does not open from the outside. Was parked in the driveway. Worked fine one minute, and the next I couldn't open it. I have to go through the passenger side door to open or leave drivers side window down and reach in to open. Many complaints concerning this already.

- Hollywood, MD, USA

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problem #67

Aug 212016


  • 82,000 miles
Already filed complaint about 2 doors that you cannot open from the outside of the vehicle when unlocked, now I have a 3rd door that won't open from the outside while unlocked. Gonna have to climb in from the hatchback pretty soon. They all open from the inside, not the outside. So now I have to leave the child safety locks open all the time, hopefully my 3 yr olds won't pull on the door handle from the inside and fall out of the vehicle. All this within the last 3 weeks. I'm guessing somebody has to die before this will be recalled. Going to call dealer today to see what they say.

- Worth, IL, USA

problem #66

Nov 062015


  • 200,000 miles


NHTSA recall number: 15V-626 recall date: November 6, 2015 failed to contact me about this recall.

- Oil City, PA, USA

problem #65

Aug 072016


  • 80,000 miles
Kia Sorento 2011. Parked. First it was one door, just stopped opening from the outside, opens from inside, unless you put child safety lock on, then it won't open at all. Then today the other side not opening from the outside. All open from inside, only problem is what to do when all four stop opening from outside. If my kid is in there, falls asleep, and it's hot outside, how do I get the kid out if I can't open from outside, somebody is going to be seriously hurt or killed from this problem. From the looks of things there has been a lot of problems with these doors.

- Worth, IL, USA

problem #64

Apr 042016


  • 165,000 miles
Air conditioner makes a clicking noise when put on max. It will eventually stop, but it does it everytime I turn on the A/C or change from max to another setting and then back to max.

- Cleveland, TX, USA

problem #63

Aug 022016


  • 176,000 miles
Both front driver and driver passenger doors will not open from the outside. I have to open from the inside. The passenger door broke about 8 months ago. Driver side just broke. Was working fine then I went to get into the car and door would not open. I have 176000 miles on car. This is a safety hazard.

- Cleveland, TX, USA

problem #62

Jul 262016


  • 77,309 miles


The read passenger side door on my 2011 Kia Sorento will not open from the outside. This is a well known problem which Kia is resusing to take responsibility for since it is not a "safety issue" according to them. I can not put on the child lock while transporting my child or it will not open from inside or out then. This is clearly a safety issue, as Kia tells you to fix it immediately, but will then refuse to reimburse receipts.

- Healdton, OK, USA

problem #61

Jul 222016


  • 58,456 miles
Passenger rear door will not open from the outside. The vehicle was in my garage when the problem occurred.

- Waynesville, NC, USA

problem #60

Jul 152016


  • 102,000 miles
Passenger side door and rear-passenger door behind driver cannot be opened from the outside. The only way to open the door is from the inside. Kia claims it is not under warranty and wants to charge me $400 to repair their faulty equipment.

- Norcross, GA, USA

problem #59

Jul 172016


  • 43,000 miles
The front and rear drivers side door locks are not working properly. Unable to open door from outside. In the rear I am unable to open door from outside or inside. This is a safety and security issue. If I were in an accident my kids or passengers would be trapped in the back. From exploring on the internet Kia executives are aware of this. Does it take a serious injury or fatality to get Kia to respond to this defective part. Inside lock was replaced under warranty (last day of warranty, on a Saturday) that evening car would no longer open from outside. I called on Monday and was told vehicle was out of warranty, outside lock was fine until dealership work on inside mechanism.

- Braintree, MA, USA

problem #58

May 272016


  • miles
2 months ago, my driver side door would not open. It doesn't open from the outside with the automatic key nor if you put the actual key in the lock does it open. I have to continuously climb into my car from the passenger side door or leave the window rolled down and unlatch the car door from that way of entry. On Saturday, July 16th, I was transporting my son and three friends from baseball game and they couldn't get out of the backseat!!! not only could I not get them out from the outside but now they cannot remove themselves from the inside as well!!! so now all doors except the passenger side door are not in working order!! this is a major safety issue! these boys and myself had to climb out through the passenger side door to get out of the car. What is we were in an accident" what if our car was submersed in water in a lake, river or ditch? what if our car was on fire? we would have no way to escape and we would all have died!! this cannot be a coincidence that first the drivers door doesn't unlock and now 3 out of 4 doors in 3 months do not work?" this is a travesty and Kia is responsible for this and needs to recall the car and fix these doors before someone(s) dies from these faulty doors!

- South St Paul, MN, USA

problem #57

Jul 052016


  • miles
One day last week I went to open my driver's side door & it wouldn't open. Took it to the shop & they had to take the whole door apart to find out what part was needed which took them several hours. It's going to cost me $500 to get this fixed. I have noticed many people complaining about the same. Thing.

- Cave City, KY, USA

problem #56

Mar 012016


  • 0 miles
Door actuator in passenger front is not working. The door does not unlock or open from the outside. Apparently this is a wide spread issue among 2011 Kia sorenta owner due to plastic parts. I don't understand why this is not a safety issue. If I am in an accident and paramedics would like to retrieve the person from the passenger seat they wouldn't be able to access unless they break the window.

- Richmond, TX, USA

problem #55

Jun 182016


  • miles
On 6/18/16 my driver side front door would not open from the outside. I had been having ongoing problems with the remote key not working also. During routine oil changes, I would ask for the remote key to be checked and the service people would state they could not duplicate the problem. On 6/24/26 I took the car into my local Kia service shop. They told me that the latch inside the door needed to be repaired and charged me $400. While waiting for my car, I googled to see how much the latch should cost, but instead I happened upon S website car guru and found out that multiple people have been having the same problem. Some with multiple door latches gone bad. Some have been locked inside the car too. I it old the service guy what I saw on the web and ask why hasn't there been S recall. He respectfully told me to call the manufacturer. I did right then and there and put in a complaint with a Kia consumer complaint case manager. Other say they have been reporting to Kia and they won't recall the faulty latch. Not being able to get in and out of your car is very unsafe. This is a widespread problem and we need help. Thanks.

- Lansdale, PA, USA

problem #54

Jun 182016


  • miles
I have been having problems on and off with my remote key not locking or unlocking the doors. I've taken my car in for oil changes and have complained about the issue, but service was unable to duplicate this issue. It is still an issue. My main complaint is today I'm in for service because my driver side door will only open from the inside. I'm being charge $475 for a latch replacement. I am seeing on the web that multiple people are having the same problem with one or multiple doors on their Kia vehicles. Kia has not done a recall. I did make a formal complaint to Kia Consumer Affairs today. This is S big safety issue. Some folks have been locked inside their vehicles as well,

- Lansdale, PA, USA

problem #53

Aug 032015


  • 55,000 miles
"takata recall" front passager door can not open from outside and passger side door on driver side can not open from outside or inside. This is very dangerous if anyone of the passagers need to get out for what ever the reason in an emergency. How can you buy a car and not be able to get in or out of it. Please this needs to be fixed and not at my expence.

- Gretna, LA, USA

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