This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When starting my 2011 Nissan Juke in mid-July 2015 (it was less than 60,000 miles at the time), a loud suction sound was heard. Then, at 35 mph moments later, more noises came from the engine and about 50% of engine power was lost but returned. Subsequently, the problem seemed to correct itself and I thought maybe it was a bad batch of gasoline. But because it acted up from time to time I contacted the Nissan dealer to ask if there was another recall on my Juke (recall P4213 timing chain was repaired 10/15/2014). The dealer where I purchased the Juke said there were no more engine recalls. But as the problem worsened I took the Juke to my local mechanic on 8/3/2015 with 59,850 miles his computer analysis showed code P2263 and he recommended that I take it to the dealer to repair the turbo charger. The Nissan dealer tested the car and informed me that the problem was, in fact, the turbo charger and it required replacement. However, the warranty was 5 years/60,000 miles and it would not be covered since it was then only 4 years old but over by about 5000 miles (although it was under warranty miles when the problem started). Thus, I contacted Nissan Consumer Affairs who decided that Nissan would pay to replace the turbo charger and related parts but I would be responsible for the typical $240 in labor costs. I agreed to this arrangement. At the time of this submission (8/15/2015), my Juke is still at the dealer where it has been for well over a week. I was told today that although the new turbo charger has been installed, the oil line that feeds the turbo charger is clogged and needs replaced. Note: I discovered through online research that, in fact, a recall does exist on this turbo charger as follows: Recall number: 11V583000 recall date: 12/08/2011
Starting approximately 12/1/2014, we began to notice a strong smell of gasoline in the passenger compartment within minutes of starting the vehicle. The smell would diminish as the car warmed up, but would not go away completely. We contacted the local dealer service dept., and were told there was a recall on this issue. Upon taking the car in to be serviced, they confirmed the fuel leak was from the fuel rail pressure sensor, which is the precise problem which prompted the recall campaign. On further investigation, they determined the recall service (technical bulletin reference ntb12-021B) had already been performed on this VIN, and Nissan would not cover the repair at this point. Nissan's recall campaign id# is R1201, NHTSA#12V-069. It appears, at least in this case, the recall service was ineffective in correcting or preventing the fuel leak issue, making it possible that all affected vehicles may still be prone to this fuel leak problem. Nissan customer relations further stated they did not consider an engine compartment fuel leak to be a safety issue. I strongly believe an "increased risk of a fire" is a safety issue and Nissan should still be liable to correct an inherent safety vulnerability in their vehicles.
Timing chain blew while I was driving which is currently a service campaign issued by Nissan. It also blew the engine because it happened while I was driving. While they are willing to pay for the repairs to the engine simply because it falls under the warranty (not because their faulty part blew the engine) they are not willing to pay for my rental or give me a loaner. They also are not giving me an end date. So their issue is costing me $60 a day. I'm already up to $600 in rental charges with no end date in sight. Nissan also hasn't followed up with me to tell me when the issue will be rectified. It is undriveable and sitting at bertera Nissan in auburn, MA. Help!
I have a 2011 Nissan Juke ( purchased brand new) when driving home from work the car started to idle weird and then just died in the middle of the road. Thank god I wasn't hit by anyone or in a major accident. Towed it a to Nissan dealership where there told me the timing chain belt broke and had to be replaced. The dealership called me the next morning stating that Nissan was aware of the timing chain issue and that they were issuing a recall for this very problem, so there would be no cost to me. After a week of my car being at the Nissan dealership, they called and said the car was repaired and good to go! I picked the car up and attempted to drive home but never made it out of the parking lot! Juke did the same exact thing it did when I originally had it towed in! the Juke went back into the shop that night. Next morning the service manager from Nissan calls to tell me that due to the timing chain issue metal shaving have now gotten into my engine causing damage to the point that the entire engine has to be replaced! since it was due to the recall, it will be of no cost to me...however Nissan cannot guarantee that the new engine won't have the same issues"!!? are you kidding me? and this is not the first issue with this Juke! first month I had it the entire rear differential had to be replaced! I also had to replace the alternator after it failed.....plus numerous battery issues, and the car is less than 3 years old! after further research I found out there is a class action law suit against Nissan right now as they were aware of these issues and did nothing about it! how is that possible? or legal" come on, Nissan! get it together. Safety should be your #1 priority....but apparently concealing potentially life threatening recalls is more important. To say the least, I will never, ever, buy another Nissan, and neither should you or anyone you care about.
My car developed a ticking sound, upon research and having a mechanic looked at it, the timing chain needs to be replace, being that this car was purchased brand new only 3 years, it should not already developed such a major issue. If the timing chain snaps the car will shut off most likely require a engine replacement. This is especially dangerous in highways and roads while driving.
- Fresno, CA, USA
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My 2011 Nissan Juke has 28,000 miles on it. About two weeks ago I start to hear this rattle noise coming from my engine. I make an appt to find out about this noise and for my state inspection to be done. Well, a few days before my appt my Juke completely stalled on me while driving around 40-45mph on a busy two lane road. I almost got rear-ended but luckily they stopped just in time. I didn't have any warning lights come on at all. It just stopped! I get it towed to my dealership and find out I need a brand new engine ($9,050) because my timing chain broke and ripped my engine apart. I go online and find out that Nissan has a class action lawsuit against them right now for timing chain issues, but they refuse to issue a recall. Even more research is done and I'm beyond mad at this point. Now Nissan tells me that they won't cover it with my 5yr/60,000 mile powertrain warranty because I can't produce 8-9 service records of oil changes and "sludge" is what broke my engine at 28,000. Just doing some math, for me to even have 8-9 service records means I would have needed to change my oil (at the dealership they said) about every 3 months!!!! so now I'm stuck with a 2011 piece of junk and they want me to pay over $9,000 even though they are well aware of the timing chain issue and it was the faulty timing chain that broke and ripped apart my engine. But because I can't provide 8-9 service records (which is crazy) they get off scott-free! I've been ripped off completely and sold a lemon. This is so unfair!!!! I will be joining that class action lawsuit!
The contact owns a 2011 Nissan Juke. The contact stated that while driving 35 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic. The technician diagnosed that the timing chain fractured and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 48,000.
My Juke began to have a ticking/clicking sound in the motor which sounded worse with acceleration. I took it to a dealer and they first told me it was the exhaust, then later told me it is timing chain and damage to motor done which would require replacement motor but approval from a district manager was needed prior to proceeding on the warranty work. Although still under warranty and able to show receipts for service dates, they told me they may void my warranty for not having a Nissan brand oil filter on the Juke. I called to check ion my engine replacement the next day and was told they were waiting on parts and that the tensioner broke off and the timing chain was rubbing the motor but they will replace worn parts instead of entire motor and that the rubbing on the motor would not alter the functioning of the motor. One week later, still waiting on my car and paying for a daily rental. This is my 8th Nissan owned. And the second to have engine problems (2006 Altima with blown engine at 147,000 miles). Purchased Juke October 2010 and it is driven only by myself and at speeds less than 65mph most days. There is an obvious flaw in the design of these timing chains and components which hold it all together. Still owe 11,000 on my Juke and am worried about the future reliability and safety for my travels in it.
I was driving out of my neighborhood as usual when my car suddenly lost power going uphill at 25 mph. I had the vehicle towed to the dealership a week later and they said the engine had to be replaced because of a timing chain failure. At first I thought it might have been a strange incident since there weren't many other Jukes with the mileage I had on mine. I was barely 2 years into my car loan and already had to dish out $7K for a new engine. I opted out of having the car repaired so last year and had to buy another car for work. I had a 4 year loan on the car and half of that period the car will have been the car sitting dead in the garage.
I was driving down transit rd depew NY 14043. I felt my torque drop and then my engine sputtered and died. The road is a two lane one direction with no shoulder. I barley able to get it in the right lane, with no power steering, before it rolled to a stop. I believe the only thing that saved me for being hit by another car was a police officer putting his emergency lights on. I took it to a Nissan dealer for service and they said the timing belt broke and bent the piston in the engine. Please act on this before someone is injured or killed due to this faulty timing belt.
I took my car in to a local Nissan dealership for a recall on a fuel sensor and gasket(s) and I had a rattling noise I asked them to look into while they had the car. They informed me that the timing chain was loose and needed to be replaced at $2100. The car has lost half of its value in less then 2 years of owning it and I didn't even buy it brand new (had less the 7,000 miles on it). I have gone back and forth with a manager at nissanusa who is offering to help out with paying $400 of the bill. I have seen where this is a common problem with the 2011 Juke and really needs to be a recall. Nissan has paid for new engines when the chain broke, leaving people stranded. They pay for a new engine (not the labor) with a 1 year /12,000 mile warranty, but will not put out a recall on the timing chain! I called and got an estimate for the repair from a different Nissan dealership who quoted me quite a bit less then the $2100 and I asked if Nissan was willing to give the $400 towards the repair at that location and they refused. I now have oil spewing all over from a cracked timing chain cover. The car is not drivable and I do not have $2100 plus the cost of a new cover now, especially when I'm upside down by $5,000. This truly is the worst car ever.
The contact owns a 2011 Nissan Juke. The contact stated the engine failed and the battery drained excessively. The vehicle was taken to the dealer where the failure could not be diagnosed. The manufacturer was notified of the failure. The failure mileage was 90,000. The windshield made a squeaking and rattling noise when driving and going over bumps. It was almost a constant sound. The engine would idle and sputter, when stopped at a red light. When the consumer accelerated from the light, the vehicle stalled. It was determined the timing chain snapped and caused damage to the crank sprocket and chain. The times chains, guides, timing chain tensioner and crank sprocket were all replaced. The vehicle started but mis-fired due to the valves being bent. The engine block was then replaced, due to damage to the valve guides and piston tops. The vehicle had to be to towed to the dealer, because the vehicle was emitting blue grayish, colored smoke, and then stalled. Updated 06/18/14
The contact owns a 2011 Nissan Juke. The contact stated that while driving approximately 45 mph, the vehicle stalled without warning. The contact could not be restarted. The vehicle was towed to a dealer where the technician diagnosed that the timing belt chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 70,000.
The contact owns a 2011 Nissan Juke. The contact stated that while driving 45 mph the vehicle stalled. The contact had the vehicle towed to dealer. After diagnostic testing, the dealer stated that the timing chain was fractured and caused the engine to malfunction. The dealer stated the entire engine needed to be replaced. The contact did not have the engine replaced. The failure mileage was 71,000.
On Friday, October 18th my daughter was driving my 2011 Nissan Juke started declining in speed, which left her stranded on the side of the road. My car was towed to a collision repair shop thinking the issue had to do with a previous accident. Collision repair shop puts it on a diagnostic machine and let me know that there were two recalls currently on my car, which could possibly be the reason for my car stalling. Had my car towed to a Nissan dealership to find out that the timing chain broke. Waiting on dealership to contact to let me know the extent of repairs needed and cost. They've offered to get me into another car, but I wouldn't get much for my current car and would be upside down on my car note.
The engine died without any warning in the middle of the highway. It was later determined that the timing chain broke without any warning. The vehicle was serviced on a regular basis. However, it appears that this may be something typical of Nissan vehicles. I was very fortunate that I was not in heavy traffic and was able to glide the vehicle to the side of the road. The vehicle was then towed to the nearest dealer, where they confirmed the engine was no longer functioning. I am submitting this complaint to warn others and also determine how many other complaints you have received regarding this vehicle. This should not happen to a well maintained and serviced vehicle with only 68,000 miles after only two years and 3 months of driving (highway miles).
Drive at 30-35 mph when my 2011 Nissan Juke stalled in the middle of the road. Had to pull over and immediately had to have car towed to dealership. Was told by the dealer the next day that the engine needed to be replaced due to the timing belt. My car has been in the shop for nearly 3 weeks and my car still is not fixed even with the engine being replaced in my car. My car only has 40,000 miles on it.
My car has engine failure at 2 years old and 72K miles. I initially took my car to Nissan at the fate and mileage listed above for a rattle in the engine area. Was told it needed a new drive belt and tensioner. This was a misdiagnosis. The rattle gets worse, drive performance declines, rake the car back to Nissan on 8/27. Compression test reveals two cylinders at or below minimum specifications. I was told that I need a new engine. My own research has reveals several consumer complaints about the timing chain in the 2011 Juke. Many folks all over the internet are reporting that at approximately the same mileage as me, their car starts to rattle and when they take it in, they are told they need a new engine. Most point to the timing chain. My service guy was reluctant to blame the timing chain and would say only that "sludge" was probably the culprit. It isn't. I really hope this issue is being monitored. It seems many people are hoping for a recall soon.
The contact owns a 2011 Nissan Juke. While driving approximately 55 mph, the engine power began to reduce significantly with the illumination of the engine warning indicator. The vehicle was maneuvered to the side of the road and then towed to an authorized dealer. The mass air flow sensor was cleaned and the air filter was replaced. The manufacturer was notified of the problem. The approximate failure mileage was 5,700. Updated 08/28/12 the dealer cleaned the mass air floss sensor and replaced the air filter. Updated 09/13/12
A D V E R T I S E M E N T S
- Seven Valleys, PA, USA