This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver sunroof exploded while driving. Nothing impacted the glass to my knowledge. Occurred on 1/21/23, 54xxx miles on the vehicle, no previous accidents. Gloomy day approx 30F, heat on and drivers window opened about an inch. No injuries.
Power loss on take off. Issue has been occurring for over a year and is intermittent. When starting off from a stopped position, ie stop sign, red light, or highway onramp, the vehicle will engage, but immediately loose acceleration. The gas peddle can be fully pressed, with no reaction. After a few seconds the power gets restored and vehicle takes off as if engaging a jet booster. A visit and diagnostic check at a Nissan dealer, did not reveal and faults or codes, and issue could not be recreated. This issues is random, and based on a Nissan owner forum, I learned it has plagued the Murano and is lexis counter part for different model years. No forum entries as to known cause or corrective findings by the dealerships or mechanics.
Our car has 60000 miles. It has been well taken care of. The problem that we are having with this car is you can be driving down the road and all of a sudden the sun visor will drop and block your vision. I have been driving over 50 years and I have never had a problem like this in any other vehicle. The dealer said it is my problem and wants over $300 to fix it. When I looked up to see if there was a way to tighten the visor I found out it is a on going problem with many people. I believe it is a manufacture and a safety problem. Like I said you are driving down the road and all of a sudden your vision is taken away. Please get someone to take responsibility for this problem.
- Southampton, PA, USA
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While driving approximately 50 mph in good weather and light traffic our closed sun roof spontaneously exploded with intense force. When we got out to look at it, it was clear that it exploded from within as the edges of the hole (about 2 ft X 1.5 ft) were pushing upward. All of the glass within that area blew out with no damage below it nor were there any remaining glass fragments below it even though what was left of the sunroof was completely full of small shatter lines. We've always maintained our vehicle and have rarely used the sunroof. Our extended warranty carrier refused to pay because it was glass. Our insurance company denied our claim because there was no evidence of an exterior impact. Nissan (corporate) refused to compensate us because they said there was no proof as to how it happened. After looking on the web, it appears that this is a known issue. The experience was very jarring as it sounded like something blew up just above our heads. We thought a plane dropped something from above or someone shot at our car but then realized nothing came into the car. Fortunately, we were not injured, did not veer into another car, and thank god it didn't happen near any pedestrians. We paid to have it fixed, but for all we know, it could happen again at any time.
My husband and I were driving on the highway when my sunroof exploded without provocation. There were no rocks, rapid temperature extremes, or no other visible reason for the explosion. Luckily the sun shade was closed and all of the glass was contained in the shade and we were able to safely pull over. I contacted the local Nissan dealer who told me that they did not handle that and that I should contact a collision center because they did not fix sunroofs. I called my insurance provider who did assist with the replacement roof, however, it took over ten days to fix. In addition this is counting as a claim which will make my rates increase.
Both sunvisors started to wear not long after I purchased the car used by 1year. Now both are completely broken one will not stay up at all. You can tell it has to do with the manufacturing on the clips because it's entirely too tight. Those broken also.
The car was well maintained at the dealer where purchased new. Over 6 years there have been numerous problems. The 2 most serious and dangerous was the failure of the rack & pinion mechanism. I brought the car in for service and mentioned a noise thinking it is the power steering pump. The service manager said do not drive the car out of the repair shop as it was unsafe. The most recent event was the total failure of the radiator. It literally came apart and could have led to engine seizure. This was discovered as I pulled out of my garage and noticed a pool of coolant. There was no light or hot/cold indicator that the engine was running hot. I was towed to the dealer for another costly repair. There were other problems with the front end; tie rod, motor mount, cv boot, but these are the most serious and very dangerous. I have documentation for all these occurrences. The Murano is a true lemon.
While driving on a paved road, a loud explosion consumed the car. The closed sunroof/closed shade exploded sending shattered glass airborne and on top of the closed shade. This caused a horrible noise as the glass bounced on the shade as I slowly made my way back home and to the dealership! during the return route, you could hear the glass cracking as it broke free and flew off while driving at a slow speed.
While driving in my neighborhood, having just backed out of my driveway, the sunroof of my 2012 Nissan Murano spontaneously shattered. I keep my car inside a garage and has never been in any major accidents. Per my auto manual, I called Nissan Consumer Affairs after the incident and was told to take my car into the dealership. The service person stated it was the 2nd call that morning related to the exact same problem. After researching online I found many others had experienced the same problem. However after a week of them giving me the runaround, I was told they would not be offering any assistance to repair the vehicle. The repair has been quoted to be around $1500. I will never buy from Nissan again.
1st incident- driving on main street of town hwy 31 S, car simply quit while in motion, while driving- no warning, no lights. Could not move, start etc.. had to call police to assist me in getting the car out of the main highway. 2nd incident- driving on I65 S interstate, doing 70mph, car quit while driving! had to throw on flashers and coast it into the median, the cops were called and had to have it towed to mechanic. My daughter and I were both in the car and could have been seriously injured or killed.- called Nissan to report, they advised they knew of no recalls.and were unconcerned just advised to take to mechanic- where it was. 3rd- car is now doing the same, will loose power when turning, and going up hills- always loses power/dies when in motion.
Sunroof exploded while slowly driving on city streets. No bumps in the road or other vehicles close around. Traffic was low. Speed approximately 25 mph. This incident happened at approximately 4:00 P.M. temperature was about 50 degrees Fahrenheit. Glass looked bubbled out. We had to cover the broken sunroof before we could drive home 40 miles out of town. There were no injuries because the sunroof cover was closed. Exploding glass sounding like a gunfire. Photos can be sent when uncovered before sunroof is replaced by a technician.
"takata recall" on January 6, 2017 I was on my way home from work going 59 North just a little pass 6 pm. When all of a sudden I hear a big loud boom as I make my way to the right lane I notice that my sunroof is make a loud sound. I didn't want to pull over since I'm alone and it's dark. I made it home and I get out of the SUV and that's when I saw my front sunroof glass is busted. The next day I call the dealer and explained what happened said they can replace it so I make my way in just to be told they can't not because it looked like a rock hit it. As I explain to them that I was on the freeway with no vehicle around me I told them how is that possible. They told me sorry but that I'm responsible for the repair of my sunroof. I had to wait for Monday to come so I can get it fix. Attach are some pictures of the sunroof.
I was driving along I-44 East bound, and suddenly I heard a loud bang. Thought it was my tire, but on getting out of the car and checking I found my sunroof had exploded and there was a gaping hole in the middle.
I brought the car in for routine oil change and it took over 3 hours to complete. I was told that there was a recall that needed to be done but they would not tell me more except that it had to do with the air bags and the computer. I have not been able to get more information from the dealer after several attempts via phone and letter. I am concerned that it is safety related and that they are hiding something dangerous.
Sunroof glass broke for no apparent reason. This happened in September 2015; car had been parked in the sun, followed by a thunderstorm. We discovered water coming in around the sliding interior sunroof panel and subsequently found sunroof glass shattered. It has been replaced under the glass coverage of our insurance. Recent story of other similar complaints at www.wsfa.com/story/28945992/danger-ahead-exploding-sunroofs-A-surprisingly-common-problem
While driving about 65 miles an hour down the highway I heard a loud bang overhead. When I could get to an area to investigate what happened, it was the sun roof glass that had shattered for no reason. It was a big hole dead center of the forward glass. The glass broke into a million pieces with portions of it still able to fly away.
I was driving 55 mph on highway, sun was in my eyes so I lowered the drivers side sun visor. It immediately became floppy and I couldn't get it to raise back up. I had to hold the visor up with other hand while slowing and navigating safely to pull off of highway. With focused concentration, I can get the visor to go back up into place and stay but cannot safely use. It appears to be the "pin"" that attaches up inside the visor attachment to the car roof. "
- Pensacola, FL, USA
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A D V E R T I S E M E N T S
- Conestoga, PA, USA