Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2011 Nissan Quest is great in terms of low complaints, but it also has an abysmal crash test rating for one very common type of impact.

The IIHS' "small overlap" crash test rates the vehicle's ability to protect front seat passengers when the car is impacted across 1/4th of the front bumper.

This mimics hitting a pole, or an off-center crash into another car — more common in the real world than a full frontal head-on crash.

See our crash test page for the detailed results — As you can see from the IIHS' crash test video, the Nissan Quest does not protect intrusion into the passenger space & major injury to the front seat passengers is likely.

7.9

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,395 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Nissan Quest fuel system problems

fuel system problem

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2011 Nissan Quest Owner Comments (Page 1 of 2)

problem #23

Dec 082011

Quest 6-cyl

  • 6,200 miles

A D V E R T I S E M E N T S

The fuel indication light came on while departing our neighborhood, while going down a hill to a stop sign the vehicle stalled and would not restart. Had to fill the tank via a gas can to make it to the station. Gas light came on tonight March 15th while in interstate and drove approximately 7 miles and parked. Indicator at the time still said we had approximately 40 miles. Parked on a decline and car would not start when we returned. Again filled tank with a gallon of gas and drove to station where we filled with an additional 14 gallons. 14 gallons + 1 gallon from can = 15 gallons....in a supposed 20 gallon tank? the math isn't adding up. Luckily our children haven't been in the car on either occurrence nor have we stalled on a busy highway where a serious accident could occur as a result. There is an obvious problem with the 2011 Nissan Quest fuel tank or pump which is causing the vehicle to stall or not start when there is more than 4-5 gallons of gas in the tank. This needs to be recalled and corrected before somebody is killed. There are countless forums online now that we have just found tonight with people across the country experiencing the same issue....with dealerships not offering any assistance. Please help.

- Chula Vista, CA, USA

problem #22

Feb 012012

Quest

  • 10,500 miles
This car has completely shut off on me 5 times in the past month! I have had to have gas delivered to me all of these time to be able to drive. On most of these occasions I have had over 1/4 take and had no warning lights on indication fuel level was low. This seems to be a common problem that Nissan is refusing to recognize or do anything about. We took the van in for service and were fist told they had never heard of this issue but then another worker told us they just had someone with the same issue and they replaced the tank yet the problem was not solved. My dealership is mossy Nissan of oceanside ca, and they have been a nightmare. We are driving across the us on military orders in this van with our 2 small children, and this is absolutely not acceptable that we will be forced to drive in a deathtrap. Nissan needs to wake up and do something about this these are family vans, what is it going to take for there to be a mass recall" the death of a family? please someone help us, I do not know what to do right now?"

- Oceanside, CA, USA

problem #21

Mar 022012

Quest 6-cyl

  • 20,635 miles
While driving down hill the car will stall if the gas tank reads less than 90 miles to empty. This has happened while driving at highway speeds or in town. Today this happened while crossing an intersection. The van stalled right in the middle of a major intersection which created a safety hazard. The local Nissan dealer said that Nissan is "working" on fixing the problem but they can't do anything for us.

- Hastings, MN, USA

problem #20

Oct 312011

Quest

  • 1,100 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Nissan Quest. The contact stated that when the fuel tank was one quarter full and the vehicle was being driven on a slope, the vehicle would stall. The contact would have to coast to level ground or add more fuel to restart the vehicle. There was no warning prior to the failure. The vehicle had not been inspected by the dealer or repaired. The failure mileage was 1,100 and the current mileage was 2,567.

- Charlotte, TN, USA

problem #19

May 162011

Quest

  • 1,500 miles
My engine keep shutting off, it happened many times when my car's fuel down to less than 25% of tank or around 60 miles left, and the car downhill only. Example: I was pulling out my car out from drive way and down to street, it keep shutting off, or my car cutting fuel. Couldn't pull my car until my car put in ignition on and have someone to push to level on the street. Then my car can start on the engine. It was so dangerous, because the brake was off and engine was off, have someone to push the car. Also, I am afraid when I am driving on the road, if suddenly happen like that. I am not sure what to do... this is car always drive with the my kids.

- Brisbane, CA, USA

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problem #18

Nov 012011

Quest

  • miles
Quest constantly stalls when driving downhill with less than 1/4 tank of fuel. This has happened to us 4 times in the past 4 months. 1) backing out of steep driveway, approx halfway up driveway the engine stalled and van rolled forward. We could not get the van restarted and had it towed to dealer. The dealer was able to get it started and the engine diagnostics showed no problem. Dte showed over 100 miles until empty. 2) driving down hill on back road van stalled. Dte showed 75 miles until empty. Van was able to be restarted when on flat surface. 3) stopped at traffic light on slight down hill. Dte showed 90 miles until empty. Van started back up immediately. 4) driving downhill on busy urban street. Dte showed over 100 miles until empty. Van was restarted after adding gasoline. Nissan needs to address this issue as it could be a major safety issue if it happens on a busy road.

- Mcdonald, PA, USA

problem #17

Jan 162012

Quest

  • miles

A D V E R T I S E M E N T S

When fuel gauge reads 1/4 tank or less van will shut down if on a decline (while driving or parked). I believe this is due to a mechanical error in the float in the gas tank not reading properly. I must make sure that I have at least 1/2 tank of gas at all times.

- South Orange, NJ, USA

problem #16

Dec 162011

Quest 6-cyl

  • 250 miles
Near miss with a stalling Nissan Quest sl 2011. This is an extremely unsafe and very dangerous problem that can cause severe accidents and death or serious injury in the event of a crash. I bought a nisan Quest sl in November 2011. Back in December 2011 while having a little bit less than a quarter tank of gasoline I made a left turn to get into incoming traffic and the vehicle stalled right on the traffic lane, fortunately there were not any cars close to my vehicle. Initially I thought it had been an isolated event, but my wife commented that the same thing had happened to her. This weekend while driving down hill and entering an intersection the vehicle stalled again (I was going straight, without turning) and the car behind me was barely able to stop when I lost speed, they almost hit us. From the events explained above I assume the fuel injection is failing due to a bad gas tank design and/or the turning and/or driving down hill may be contributing due to the uneven flow of gasoline. Again this is an extremely dangerous condition that may cause severe accidents.

- El Paso, TX, USA

problem #15

Nov 302011

Quest

  • 3,750 miles
The contact owns a 2011 Nissan Quest. The contact stated that while driving 2 mph into a gas station, the vehicle performed as if it were going to stall. The contact stopped the vehicle and refueled. The contact also stated that the fuel gauge indicated that there was fuel present in the fuel tank at the time of the failure. The instrument panel also indicated that there was enough fuel left to travel approximately fifty miles. The failure recurred on an intermittent basis and the vehicle stalled on a few occasions without warning. The vehicle was taken to an authorized dealer and the contact was informed that unwanted moisture may be entering the fuel tank. The vehicle was repaired, but the failure continued. The vehicle was not taken back for additional repairs. The manufacturer was not made aware of the failure. The failure mileage was 3,750.

- Chester, VA, USA

problem #14

Feb 132012

Quest

  • 7,700 miles
Engine stalls and sometimes will not restart unless the vehicle is rolled to a different location. The display reads there is 50+ miles of gas left. It has done this once while sitting in traffic almost causing an accident.

- Mt Juliet, TN, USA

problem #13

Feb 012012

Quest 6-cyl

  • 3,010 miles

A D V E R T I S E M E N T S

Car was parked on an incline nose down with 1/2 tank of gas in the tank. When attempting to start the vehicle the engine would not start. Brake system stopped working and car started to move forward down the hill. Needed to use the emergency brake to stop the car.

- Portland, ME, USA

problem #12

Jan 272012

Quest

  • 6,000 miles
The first time I had an issue with this van was about 3 months ago approximately 6,000 miles. I had just dropped my daughter off at school. There was a lot of traffic. I had 1/4 tank of gas. I was leaving the school and on a slight decline when my car stalled. I had several cars and large buses behind me. I could not do anything. I was terrified. When the car stalled my brakes went out and I was lucky I put the parking break on when I did or I would have hit the car in front of me. I used the parking break and rolled the van over to the side of the road into the bushes leaving just enough room for cars to get past me. I noticed the gas gauge registered as empty. I sat there for about 10 minutes before the van would start again. When it did I immediately filled up with gas. I called the Nissan dealership they said they would look into it. In the meantime I was dropping my other daughter at an activity. I was on a decline again the car stalled. I had to roll down to level ground and sit and wait until my car would start again. Again I had about 1/4 of a tank. I called the dealership they said that they would replace the fuel tank and not to let the tank go below 1/2. yesterday at 12,000 miles they replaced the fuel tank. I thought the problem was fixed. I had just under a half a tank and idled on a decline, my car stalled again. Now the dealership is saying that it is the cluster gauge. They decided this when they filled up the car for me (after it stalled) and had to put 14.7 gallons in it. The service manager told me it was a 16 gallon tank so that is proof to him it's the gauge. I have read the 2011 Quest has a 20 gallon tank so I ran out of gas with 6 gallons in the tank. I was told Nissan wouldn't issue a recall until it becomes a safety concern. I am very concerned for my family's safety. When is it a safety issue for Nissan" when a life is lost"

- Silverdale, WA, USA

problem #11

Nov 012011

Quest

  • 8,000 miles
The contact owns a 2011 Nissan Quest. The contact stated when the vehicle was on an incline it would not start, or it would stall without warning although the fuel tank was full. The vehicle was taken to the dealer who replaced the fuel system. The failure was not corrected. The vehicle was taken back to the dealer who stated they could not recreate the failure or correct it. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 8,000 and the current mileage was 12,000.

- Fredrick , MD, USA

problem #10

Jan 222012

Quest 6-cyl

  • 7,300 miles
I was approaching a red light, applying brakes, so car was going about 2mph when it suddenly began shaking and rumbling. I was on a small down hill incline. The engine just cut off and the car did not allow me to press on the brakes any longer. The car continued rolling through the red light/ intersection when I applied the emergency brake to stop the vehicle. Put car in park and attempted restarting 4 times, but it would not allow me to press my foot on the brake in order to start the car. After 4 attempts, I was able to get the car to start. Fuel indicator told me I had 33 miles to empty. I drove another 10 miles and filled the gas.

- Alexandria, VA, USA

problem #9

Dec 272011

Quest

  • 2,900 miles
With three young kids in the van, we were stopped at a red light, in the dark, on a hill, at an intersection where cars must turn left or right. I had a quarter tank of gas. Light turned green, I put my foot on the gas and the car became completely unresponsive. Called the police to direct traffic, it was dark and cars were coming at my disabled vehicle from behind, left and right. Called aaa. I was able to get my girls out of the van and cross a major intersection safely. We got gas in the car and got it to the closest dealership. As this was a leased vehicle with less than 3,000 miles on it, we called corporate Nissan to discuss what happened and asked to be let out of our lease (and into another Nissan). After approx. Two weeks of talking with Nissan reps (which is not as easy talk as they do not return phone calls and never answer their phones) and an arbitrator, we were told since the van was "fixed" as per the 1st tsb, we would not be let out of our lease. I told the arbitrator I felt the van was unsafe, she argued that nobody was hurt in the van and the van was fixed. She also said they would not perform both tsb's on my van since the VIN number did not align with the dates issued in the 2nd tsb. Next day, the van was driven by a service manager and sputtered on a hill!! the first fix (replacing the distance to empty gage) did not solve the problem. I left a message for the arbitrator to let her know, she never called back. One week later the 2nd tsb has been performed and the van is ready for pick up. I do not trust the fixes and will not put my family at risk. I think its a disgrace how corporate Nissan is handling this problem. They know the 2011 Quest has a gas tank design flaw and are not actively trying to get them off the road for much needed repairs. I did get out of my lease privately and firmly believe Nissan needs to recall the 2011 Quest.

- Springfield, PA, USA

problem #8

Dec 012011

Quest

  • 5,800 miles
The contact owns a 2011 Nissan Quest. The contact stated that while driving approximately 50 mph downhill, the vehicle stalled without warning. The vehicle was towed to the dealer where they advised the contact that the fuel gaskets, chamber, pumps and sensor needed to be replaced. The vehicle was repaired for the fuel gaskets, chamber, pumps and the sensor but to no avail. The vehicle was taken back to the dealer where they then advised the contact that they had not come up with a remedy for the failure yet and that the contact should not allow the fuel to go under one fourth full. The manufacturer was contacted and they offered no assistance. The failure and the current mileages were approximately 5,800.

- Carlsbad, CA, USA

problem #7

Jan 132012

Quest

  • 550 miles
As my wife drove our brand new Quest down a slope to make a left hand turn, the Quest died. She stopped the car and tried to restart it to no avail. When I arrived I had her attempt to start as I listened to the engine, it was turning and the car had power but it was acting like it had no fuel. The gauge showed a little over 1/4 tank. When the tow truck arrived he took us to a gas staton first, after fueling the car started. When I submitted it to the Quest dealership the service chief said this was the third time he's seen this happen in the past month! the fact that Nissan has clear evidence of a problem that can prove very, very, dangerous yet has not issued a recall is very disturbing. Please address, thank you.

- Kirkland, WA, USA

problem #6

Jan 012012

Quest 6-cyl

  • 6,500 miles
I was driving down a moderate incline on low fuel when the engine stopped running. I was able to safely pull to the curb and restart the engine. I took the car into the Nissan dealership to be looked at and was told there were 3 other cars in line with the same problem. Nissan is well aware of the problem. I was then told not to let the fuel tank get below 1/2 tank.

- Oakton, VA, USA

problem #5

Dec 152011

Quest

  • 2,500 miles
The vehicle fails to draw gas from the gas tank when parked on a decline (front down), and there is less than 1/4 tank of fuel in the tank. This happened in our driveway, where we were unable to start the vehicle even with 1/4 tank of gas, until the vehicle was put in neutral and rolled to a flat spot. Then the vehicle was able to start. We have heard similar stories of the vehicle not starting when parked on an decline, but have also heard of owners of the 2011 Quest stalling at highway speeds due to fuel starvation, attributable to bad gas tank design. This should be recalled and fixed by Nissan immediately before someone is injured or killed in a stall-out accident.

- Scituate, MA, USA

problem #4

Jan 092012

Quest

  • 11,000 miles
Multiple times my 2011 Quest has stalled out when going downhill. At first it was if I had roughly a quarter tank of gas left. Yesterday it happened when I had just short of a half tank of gas. It happens if I'm sitting still on a hill or cruising down the highway at 65mph. I have to put the car in neutral, press on the brake, then hit the start button, and luckily it has restarted every time. With 2 children under 3, this is a huge concern for me. Please force Nissan into fixing this before a tragedy happens.

- Tyrone, PA, USA

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