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9.0

really awful
Typical Repair Cost:
$1,525.00
Average Mileage:
48,250 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. not sure (2 reports)
2002 Nissan Sentra engine problems

engine problem

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2002 Nissan Sentra Owner Comments

problem #2

Jul 232010

Sentra Ser Spec V 2.5L I4 (Qr25de)

  • Manual transmission
  • 82,000 miles

A D V E R T I S E M E N T S

I took my vehicle to my local dealership, (where I bought the vehicle new in 2002) for service because my check engine light was on. The car was running rough, barely would idle, and had a loss of power. While checking my car in, the service adviser informed me that there were three outstanding recalls on my vehicle. I had not been notified of 2 of them, and the first had been remedied already. One recall was for the crank position sensor, and the other was for the foam that insulates the ECU. After several hours of diagnostics, the service manager explained that I needed a new ECU (he couldn't get a signal from it), and a new injector. He quoted me 1800.00 for the repairs. I expressed frustration about paying for the ECU because the recall was for the foam that is surrounding the ECU, and the direct result of the recall is a failed ECU. After doing some research, and asking other owners, it was suggested that I call Nissan North America to ask if they could help. I called Nissan North America on July 23rd, and was assigned a regional representative. He called me the next day and explained that he would contact the dealer, and keep me informed of the process. I waited a week, was told numerous times that the regional representative was unavailable, and was even told that "I couldn't speak to anyone else". I called my local service manager again, and he explained that he "had my back" and had told Nissan North America that he thought the recall did cause my problems. After waiting another week, I finally told the dealership to replace the ECU first (on the service managers recommendation). The next day the dealership called and explained the the ECU was replaced, and that my bill was 1070.00. On my way to pick up my car, they called me back and explained that the mechanic had pulled it out of the garage, and that my check engine light had come back on, and the engine was running rough again! The service manager explained that it needed a new injector as well. I again expressed frustration about paying 1070.00 for a new ECU that didn't fix any problems, the told me that they still hadn't heard back from Nissan North America. After a few more days, and no contact from Nissan, I told the dealership to go ahead and replace the injectors. My rental car bill was now over 700.00, and I couldn't afford to pay another week, just to have Nissan say they couldn't do anything. I finally got my car back on August 6, 15 days after I took it to the dealership. My bill was 1525.25, and the dealership wouldn't budge on the price. Nissan North America never returned my call, the regional representative ignored about 10 voicemails, and a customer service representative told me that he would "escalate my claim". I still have not received a call back! I still don't have a clear answer as to whether they fixed the other recall, and this morning my car didn't start until the 3rd try. I feel that Nissan is intentionally ignoring me, in the hopes that I go away. I will never buy another Nissan.

- , Hockessin, DE, USA

problem #1

Jul 222003

(reported on)

Sentra GXE

  • 14,500 miles

The Service Engine Soon light keeps coming on (third time in three weeks). Took the car in for repairs under warranty - dealership is 60 miles away and no loaner has been offered, even with the benefits of the extended warranty. First trip, the air intake sensor was replaced; second trip, everything was checked and no problem was found; the third trip is still in the works since it is not convenient to drop it off after work in the blink of an eye. Will pursue other avenues than dealership repairs if they cannot get this taken care of this time as it is a royal pain in the ass to purchase a new vehicle and live sixty miles away (home is rural high desert) when you have ongoing problems that don't get resolved.

- , North Edwards, CA, USA

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