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NHTSA — Latches/Locks/Linkages: Doors: Latch Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
6,666 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Pontiac Montana accessories - exterior problems

accessories - exterior problem

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2003 Pontiac Montana Owner Comments

problem #5

Jul 012003

Montana 6-cyl

  • Automatic transmission
  • 500 miles


We purchased our mini van brand new in 2003, since then the driver side automatic sliding door bounces open. The door does not open while driving, but intermittently the door will not close, it will continue to reopen. Sometimes the door will only partially close. I have taken this vehicle to the dealership numerous times, all parts on the door have been replaced. I have called GMC customer service, they have extended the warranty on the door, but the problem seems to be getting worse and nobody seems to be interested in making sure it's properly fixed. I have recently been told that a "diagnostic" needs to be run on the door, how would this make a difference...the parts on this door have all been replaced. I am very frustrated.

- Fort Irwin, CA, USA

problem #4

Jan 262006


  • miles
After shutting off van, tried to open sliding passenger door with key fob, nothing happened, tried yanking on door, again nothing, tried opening door with switch in upper console, nothing. Door was unlocked, but would not open under power. Son was locked inside the van. My husband was finally able to manually open door with great force. Had to manually force door to close. When I took the van to dealership to have the manifold gasket replaced had the service tech look at the door and was told they couldn't recreate problem, there was nothing to be done. Was told to bring back van if it happened again. Was told to tie door closed as the lock might fail, but there was nothing that could be done. Any wonder why we are not buying out the lease or purchasing another Montana.

- Whitby, 00, USA

problem #3

Apr 262004

Montana 8-cyl

  • Automatic transmission
  • 15,829 miles
Consumer has a back sliding passenger door on the driver's side that opens at random. Speed is not a factor. When putting vehicle in gear and sometimes in park the door opens by itself. Vehicle was taken to the dealership 3 times for work but problem has still not been resolved. Dealer claims that there is no problem. After van was picked up on Friday night door had been scratched up with sandpaper. This was undocumented on the paper work. All that was included on the paper work was oil change. The van was taken to dealer for oil change, and to have the door fixed. The receipt only mentioned oil change. Also, ignition started by itself. When the key was turned in the upright position the van cranked, and driver's hand was not on the key. In addition, there is water in front headlight cover which was replaced 3 times. Rear hatchback malfunctioned and was taken back to dealer for service. Hatchback was recalled, and had already been fixed once.

- Woodstock, VA, USA

problem #2

Dec 222003


  • Automatic transmission
  • 17,000 miles
When parking the vehicle and opening either the passenger or driver rear doors they will close by themselves.

- High Point, NC, USA

problem #1

May 262004

Montana 4-cyl

  • Automatic transmission
  • miles
The automatic door on our 2003 Montana minivan completely closed on my 4 year old daughters hand yesterday, breaking her finger and causing brusing and swelling.

- Troy, MI, USA

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