Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


really awful
Typical Repair Cost:
No data
Average Mileage:
4,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2002 Volkswagen Passat drivetrain problems

drivetrain problem

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2002 Volkswagen Passat Owner Comments

problem #1

Dec 152003

(reported on)

Passat GLX 4-Motion

  • 4,000 miles


After complaining to my dealer and meeting with VW�s regional representative about a driveline clunk in my 2002 Passat with 4Motion, I received the following letter from Volkswagen of America in Rochester Hills, Michigan. �Dear Sir: Mr. Karl Zerrenner, Field Operations Manager, requested I send you a letter regarding the drivetrain noise in your vehicle. The noise (clunk) during acceleration and deceleration is a normal operating characteristic of the Passat with 4-Motion. It is evident in virtually every vehicle configured the same as yours (meaning with 4-Motion)�. Yours truly, Bonnie Cramer (Volkswagen Customer Care) � I�ve stopped many drivers of 4-Motion Passats and have the driveline clunk. I posted this letter on another Passat site and the majority of people responded that they also have the clunk. I think it is absurd that VW of America would try to pass this off by saying that the clunk is a �normal operating characteristic of the Passat with 4Motion� and is in �virtually� all 4Motion Passats. It is my understanding that a vehicle that "has a defect that substantially impairs its value" may be classified as a lemon. When those of us who have Passats with a driveline clunk go to resell our cars, it is my opinion that prospective buyers will walk away. Who would to buy a car with a clunking driveline? Hence, the vehicle's value would be substantially impaired. I believe VW has sold us a car with a design flaw that they will correct in the future.

- , Moorpark, CA, USA

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