pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,868 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chrysler 300 windows / windshield problems

windows / windshield problem

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2013 Chrysler 300 Owner Comments

problem #2

Nov 052013

300 6-cyl

  • 6,935 miles


My moon roof exploded on my 2013 Chrysler 300S. I bought it in August and on November 5th this occurred. I was driving 65mph down the freeway and heard a loud explosion that I initially thought was a tire but the wind I heard was coming from above me when my moon roof was closed. My moon roof shade was closed and I could hear sounds of wind and glass falling onto it. I did not see any debris coming at me when this occurred. If my moon roof wasn't closed I would have been showered with glass. I pulled off at the nearest exit to take pictures of the damage and called in to have an officer show up to file a police report. Pictures show the glass bowing in an upward fashion. I have found multiple incidents and claims similar to mine on the internet. I will never drive with my moon roof shade open while the glass is closed. I have a wife and two little girls 3yrs and 9 months that if this happened again while they were in the car would be a catastrophe. I regret that I purchased the model with a moon roof. Being that there are so many people writing about these explosions, I would like to see something make it to the media the same way that SUV rollovers did years back ensuring that consumers knew of a great danger that could come until manufacturers paid more attention to the issue at hand. My dealership told Chrysler that they were unable to identify what caused the explosion / glass breakage. The explosion and glass shattering caused paint damage to the car as well. Being that my dealership told Chrysler that they could not verify the cause, Chrysler's stance is that they are not willing to do anything. After seeing the amount of incidents similar to mine across multiple makes and models of vehicles, I feel additional awareness should be given to consumers regarding sun / moon roofs. Manufactures should take more responsibility on this.

- El Mirage, AZ, USA

problem #1

Nov 082013

300 6-cyl

  • 4,800 miles
Went thru a drive thru my vent was open so I decided to close it & the entire glass shattered! I called the dealership & they said drop it off. The asst. Mgr called me back mon. & asked what happened, I told him. The next day he called & said they found the problem, a piece of paper that I wrote gps directions 2 weeks prior was stuck in the mechanism. I was like, a piece of paper? I went to the dealership to have them show me the paper. I told them there was no way that piece of paper that was in the cubby in front of the shift lever: Flew past my head folded 2 more times & stuck in the vent mechanism, thus shattering the glass. The paper (5"X 8") had only been in the car for 2 weeks & was folder in 1/4's not 16ths. I said there is no way that piece of paper flew past my head, folded 2 more times (was now 1.5" X 2") & stuck in the mechanism. They said because of this it is not under warranty. I've talked to friends, insurance comp (local & main agent), 6 other mechanics (2 at other Chrysler dealerships), all say bogus! the ins. Adjuster said in his 30 yrs he has never heard of such a thing or did he believe it! I bought the car Dec. 2012, it has 4800 miles so I'm appalled! I added to the edmunds forum & received a reply from the 'host' of the forum: #160 of 161 re:2013 Chrysler moonroof glass shattered [bhertz300] by [xxx] host Nov 15, 2013 (12:01 pm), replying to: Bhertz300 (Nov 13, 2013 5:46 am) wow. That has to be the most bizarre "blame" story I've seen in this discussion. There are a lot of instances of dealership service personnel blaming the incident on the owner dropping something on the sunroof, or something spontaneously falling from the sky onto the sunroof, but this is definitely the first "magic paper" excuse I've seen! it's a shame that either service personnel are blaming it on an outside force, or don't know about potential defects in glass. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Binghamton, NY, USA

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