The contact owns a 2001 Chrysler sebring. While driving 25 mph the front suspension collapsed causing the front driver side tire to come off. The vehicle was not drivable so the contact had the vehicle towed to a local mechanic. The local mechanic replaced both outer tie-rods, left drive axle, the lower control arm, and the left lower ball joint. A local mechanic informed the contact that the right lower ball joint also would need to be replaced soon. The contact called the manufacturer regarding a recall for the suspension front, control arm lower ball joint but the VIN was not included in the recall. The contact stated this vehicle should be added to the recall. The failure mileage was 139,039 updated 4/19/10 Chrysler informed the consumer the matter would not be investigated due to the high mileage on the vehicle, even though a recall had been issued. Updated 06/18/10.

- Manahawkin, NJ, USA