This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just became aware that a recall was made for my vehicle, a 2017 Dodge Journey. Last year I had an accident in norristown, pa after my car failed to stop or slow down while attempting to turn left with cruise control activated on a city street. My vehicle went up a hill, over a couple of fences, before stopping against a tree. A few inches further right and my 17 year old daughter might have been badly hurt or killed. My car had body damage, the bumper torn off, the passenger doors damaged, the radiator and ac damaged (ac still doesn't work), and I needed to have the condenser replaced. I knew the car had malfunctioned, but never received any calls or letters about any recalls despite buying the car brand new.
The contact owns a 2017 Dodge Journey. While driving approximately between 62-74 mph, the vehicle shook and a loud noise was heard underneath the vehicle. Also, while driving, the vehicle's rear end tended to sway towards the right. The contact stated that the vehicle's driver's seat failed to lock in the desired position. The contact took the vehicle to direct Chrysler Dodge (located at 495 w lee hwy, wytheville, va 24382, 276-521-2620) where a front and rear wheel alignment was performed. The dealer also replaced the driver's seat and latch, struts, and sway bar. The contact stated that the noise from underneath the vehicle remained, the shaking persisted, and the seat still failed to lock in place. The manufacturer was not made aware of the failures. The approximate failure mileage was 6,000. The VIN was unavailable.
I was in park waiting for a spot to open up in a school parking lot, took my vehicle out of park and proceeded to put in drive and move 20 feet or so to the parking spot, as I was turning into the spot I engaged the brake to come to a complete stop but my pedal did not work, it did not spring back like it is suppose to and my vehicle did not stop and a concrete parking pillar stopped my vehicle for me. I threw it into park and jumped out because smoke was pouring from my hood to see the damage and when I jumped back in to the car to shut it off I realized my car wasn't running and all the lights came across the dash. I restarted the car and the brake pedal pumped like nothing was wrong. $6,000 worth of damage later and still being worked on and no answers to why my brakes failed me.
- Frackville, PA, USA
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- Willingboro, NJ, USA