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8.7

pretty bad
Typical Repair Cost:
$540
Average Mileage:
88,450 miles
Total Complaints:
225 complaints

Most Common Solutions:

  1. dodge should make this a major recall (84 reports)
  2. recall & replace at no cost to owner (74 reports)
  3. not sure (31 reports)
  4. replace dashboard (27 reports)
  5. recall defective dash (4 reports)
  6. never buy another dodge (3 reports)
2000 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2000 Dodge Ram 1500 Owner Comments (Page 10 of 12)

« Read the previous 20 complaints

problem #45

Jul 012006

Ram 1500

  • Automatic transmission
  • 55,000 miles

A D V E R T I S E M E N T S

Today I decided to research purchasing a new dash for my husband's 2000 Dodge Ram and I found all of this information abut the defect. I had no idea it was a defect until today - I just assumed it was over exposure to the sun. I then called my local dealership to see if Chrysler has changed its position and is offering any help and I was told that they've "updated the replacement part" so that the new dash now purchased to replace the original damaged dash will no longer crack. Great, but what about cost? No help.

I've contacted my local news station and reported the problem to see about gaining some media coverage. I've also searched NHTSA's website and they do not consider it a safety issue. The research I've found shows that some people are experiencing electrical issues and attribute it to wires being exposed to the elements which used to be hidden behind the protective dash. The electrical issues include break lights, head lights and dash lights going out. This makes the cracked dash a safety issue. I certainly hope something is done soon.

- Diana B., Wichita, KS, USA

problem #44

Aug 152006

Ram 1500 5.2L V8

  • Automatic transmission
  • 88,544 miles

Replacement dash for my color was almost 50% higher than same dash in a different shade of gray. Clearly this was a cash cow for Dodge. I did the replacement myself and spent most of a Saturday doing it. Otherwise, I would have had to pay someone to do it. Why was my dash more expensive just because the color (charcoal) was different?

- mhowell, Round Rock, TX, US

problem #43

Feb 052003

Ram 1500 SLT V8

  • Automatic transmission
  • 60,153 miles

If most people are having the same issue with the cracked dashboard. Dodge/Chrysler should step up to the plate and get this problem fixed. I almost did not buy another Dodge Ram because of the dash. When I went into the dealer to have the issue resolved, it was going to cost in excess of $750.00. There are no salvage yards that have these dashes available because they are already cracked. Not a good quality product, and being a Dodge owner all of my buying life, I really expected more than this out of the company.

- Frank D., Killeen, TX, USA

problem #42

Jun 132005

Ram 1500 318

  • Automatic transmission
  • 70,000 miles

A D V E R T I S E M E N T S

problem is rampant. see my previous note sent to you regarding first 2 dashboards which have been replaced

- Leroy B., Lonoke, AR, USA

problem #41

Jun 012003

Ram 1500 318

  • Automatic transmission
  • 35,000 miles

i am now replacing the dashboard on the 2000 ram dodge 1500 for the second time(first

was 2003) which will make my 3rd dashboard. interestingly, in order to save money,

i called salvage yards for a dashboard and there were none because they were all cracked as well. i have contacted dodge and i'm not sure the problem has been corrected. what a pain . what poor quality in the vehicle. the problem is widespread throughout the country and well documented

- Leroy B., Lonoke, AR, USA

problem #40

May 302007

(reported on)

Ram 1500 5.9L V8

  • Automatic transmission
  • 58,000 miles

My dashboard is cracked in at least 20 different areas with one piece actually caved in over the driver's area. I have tried to repair the cracks with epoxy, but they continue to spread. Until now, I thought I was the only one with a defective dash. Apparently, there are many of us and Chrysler has yet to attempt a resolve. News station 6 out of Orlando, FL has reported on this issue, and you can read about it online. They reported floods of e-mails coming into their station of owners with the exact same problem. Shame on Chrysler for not addressing this issue better. I too would love to see a class action lawsuit. I would be in the front as well!!!!!

- jsimpson, Monroe, NC, USA

problem #39

Sep 142007

Ram 1500 SLT V8 Magnum

  • Automatic transmission
  • 92,000 miles

A D V E R T I S E M E N T S

Dashboard cracked and subsequently broke into small pieces. Repair shop has tried for 9 months to get a replacement and cannot get the back ordered part. Local dealers are no help, and problem appears to be fairly chronic.

- Michael B., Brandon, MS, US

problem #38

May 172008

Ram 1500

  • Automatic transmission
  • 125,000 miles

I've read about this being a problem so I have watched closely and sure enough while cleaning the interior I found my dash has started cracking. It starts at the defroster vent on the drivers side and is working its way straight up. I marked where the crack stops and will watch daily to see if it continues, which I'm sure after reading all the complaints it will. Just another reason to switch to Honda or Toyota.

- Steve D., Ansonia, OH, USA

problem #37

Jan 072005

Ram 1500 Sport 5.9L

  • Automatic transmission
  • 80,000 miles

My dash exploded unbelievable never seen this before and hopefully never again!

- Kurt W., Tucson, AZ, USA

problem #36

May 302004

Ram 1500 1500 5.2L V8

  • Automatic transmission
  • 120,000 miles

click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard

I feel mad every time I get in my truck and see inside my dash. This ram problem is the only bad thing in my truck & I feel that dodge should make a mayor recall since the price of this part is extremely expensive.

- robertopr, Anasco, PR, Puerto Rico

problem #35

Apr 022005

Ram 1500 Sport 3.8L

  • Manual transmission
  • 250,000 miles

A D V E R T I S E M E N T S

I will never own another Dodge. There service support is about worthless.

- Frank B., Colorado Springs, CO, USA

problem #34

Jul 262006

(reported on)

Ram 1500

  • 61,025 miles

from the time i bought this 1500 Ram, the dashboard was loose, i had the dealer fix it, they tighted, after the warrenty was up that is when the dashboard started cracking, I have called the dodge company, and the would do nothing about it. first i glue the pieces together, got me a dash cover, but after a year the dashboard cracked in to hundred of pieces.

- Arnold C., Oceanside, CA, USA

problem #33

May 012007

Ram 1500 1599 5.2L

  • Automatic transmission
  • 65,330 miles

the interior is garbage all plastic cigarette lighter housing broke, sunglass holder broke, map light broke I will never buy another dodge again

- Joseph S., Ronkonkoma, NY, USA

problem #32

Mar 012007

Ram 1500 Laramie SLT 5.2L V8

  • Automatic transmission
  • 85,000 miles

Surprise, surprise....another cracked dashboard here, and the dealer wants a ton of money to fix it. After searching online for "cracked 2000 Dodge Ram dashboard" I find that it's pretty much the rule and not the exception. Of course Dodge refuses to replace it - I hope it doesn't take someone being injured by shrapnel during an airbag deployment to force them to address this issue. It IS a safety issue, not merely a cosmetic issue. Even if it was only cosmetic, the fact is that a lot of us paid a chunk of money for a truck that can't hold its value due to inferior quality. The resale/trade-in value of my truck is in the tank with that lovely cracked dashboard staring out at everyone.

You would think the money they would spend fixing this would be an investment in their future customer base, but apparently they aren't concerned with that.

This was our first and LAST Dodge product. Dodge won't ever see another penny of our money, and we will be sure to advise ALL of our friends away from this company's products.

- crankychris, Dalton, GA, USA

problem #31

Jun 192003

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 38,000 miles

Dash started cracking in june 2003, progressively got worse over next year and then early in 2005 it completely disintegrated, I have huge chunks of the dash missing and the bezel is about to fall off because there is nothing for it to attach to. Was going to replace dash cap but before I could it got to this point and now that won't fix it. Need a complete new dash and that will cost me 1300.00 for Dodge using substandard plastic.

- jtaylor.3, West Monroe, LA, USA

problem #30

Mar 272007

(reported on)

Ram 1500 Sport 5.9

  • Automatic transmission
  • 128,000 miles

I have a 2000 Dodge Ram 1500 that has a severely cracked dashboard. At first I thought it cracked because I had the evaporator replaced at about 36001 miles (you know, just out of warranty) and perhaps the technician had 'torqued' the dash a little when he re-installed it. After talking with a local body shop though this cracked dash problem is quite common among the Dodge Ram 1500 trucks. The body shops won't even touch it because too many pieces break in the process of replacing the part. I think it is called the 'upper pan' and I think Dodge should be replacing this piece of sh*t dash board. I used a sun shield a lot to protect the dash and interior from the hot Texas sun so I do not think this is due to over exposure from uv's. Just my two cents worth, but I have had too many problems with this vehicle in too short of a period of time and I will consider other brands before Dodge when I purchase my next vehicle. Dodge ain't listening either...

- spade, Baytown, TX, USA

problem #29

Apr 262007

(reported on)

Ram 1500 5.2 V8

  • Automatic transmission
  • 115,000 miles

Dodge should have had a recall on these. I've seen many of them cracked across the center above the radio. I've only had the dash removed once by a dealer to fix and electrical problem, but they deny doing it.

- Dale G., Pocomoke City, MD, USA

problem #28

May 092007

(reported on)

Ram 1500 EXT. CAB V8

  • Automatic transmission
  • 36,000 miles

We bought this Dodge Ram truck new and the dash started cracking within about 36,000 miles. Some pieces have fallen down inside the dash but we have covered the dash with a dash cover so it's not as noticeable. Since so many folks are having this problem this should be a recall on the dashes. We have never had a dash do this before and we have even owned older vehicles that did not do this. Dodge should replace it.

- Judith W., Kissimmee, FL, USA

problem #27

Jan 012005

Ram 1500 SLT 5.2L

  • Manual transmission
  • 45,000 miles

this is my second dodge ram one 1996 and now my 2000 both dashes have cracked severely and it really sucks the whole trucks in perfect condition all black 22inch rims

very nice then you get in and see cracks all over the dash and if close you can see them

through the windshield it makes a nice truck look crappy, dodge wont do nothing about

it and i don't want to pay 900 dollars just for it to crack again so i am pretty much screwed dodge should take better care of its customers i know and they know these dashes are faulty so do something about dodge and keep a good customer happy i had

plans to buy a new dodge truck now i am looking else where because of this.

- Joe L., Sacramento, CA, USA

problem #26

May 102006

Ram 1500 Quadcab 5.2L V8

  • Automatic transmission
  • 59,000 miles

Started as a crack on passengers side and now has chunks falling inside. Tried to glue,but found that glue does not fix the problem. Was told the only way to glue was to use epoxy because of the dash composition. Checked into getting a replacement from the dealer and it is $402 and does not include installing. Had the windshield changed by insurance because of rock crack and the dash is worse now since the windshield has relieve its stress into the dash. Like others before me I now have a holey dash that my grandson doesn't like the looks of! I am due to get another truck, but I'm going for a Chevrolet the next time and crush this one.

- Clark F., Moncks Corner, SC, USA

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