6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
150 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
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2016 Infiniti QX80 steering problems

steering problem

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2016 Infiniti QX80 Owner Comments

problem #1

Jun 072016

QX80 SUV N/A

  • Automatic transmission
  • 150 miles

A D V E R T I S E M E N T S

AQUIRED THE INFINITY Q80 BRAND NEW FROM OUR LOCAL DEALER IN LAFAYETTE LA. WITHIN A FEW DAYS WE NOTICED A CHATTER/VIBRATION FROM THE POWER STEERING SYSTEM WHEN TURNING THE STEERING WHEEL AT LOW RPMS AND SLOW SPEEDS, ESPECIALLY BACKING UP THEN STARTING OFF IN A FORWARD DIRECTION. RETURNED IT TO THE DEALER WHERE IT STAYED IN THE SHOP FOR SEVERAL DAYS. (APPARENTLY COULDN'T LOCATE A PUMP) THEY AGREED THAT THERE WAS AN ISSUE AND CHANGED OUT THE POWER STEERING PUMP. WE ARE STILL EXPERIENCING THE SAME POWER STEERING CHATTER/VIBRATION WITH THE NEW PUMP. THE CHATTER/VIBRATION IS ACTUALLY NOTICIBLE TO OTHER PASSENGERS WHO ARE RIDING IN THE VEHICLE. THE SHOP FOREMAN EVEN STATED HE HAS NOTICED THE SAME ISSUE IN BRAND NEW Q80'S ON THE LOT. REACHED OUT TO CORPRATE INFINITY TO FILE A COMPLAINT. RECEIVED A COMPLAINT # AND SPOKE WITH A REPRESENTATIVE. CURRENTLY WE ARE STILL IN DISCUSSIONS. INFINITY HAS STATED THAT THERE HAVE BEEN OTHER IDENTICAL COMLAINTS REPORTED BUT AT THIS TIME THERE ISNT A RESOLUTION TO ADDRESS THE PROBLEM AND OFFERED US A EXTRA YEAR OF FREE OIL CHANGES ????? THE LIST $$ ON THIS PARTICULAR VEHICLE WAS AROUND $76,000 !!! THEY STATE THAT IT IS A NORMAL CONDITION WHICH IS TO BE EXPECTED ????? $76,000 DOLLARS ???? THIS ISNT A $2500 GROCERY GO GETTER !!!!! WE HAD BEEN SUBURBAN OWNERS FOR THE LAST 25 YRS AND ALSO HAVE DRIVEN 4X4 TRUCKS AND HAVE NEVER ENCOUNTERED AN ISSUE LIKE THIS ONE, EVEN WITH LARGER TIRES/RIMS.

MY PRIMARY CONCERN AT THIS TIME IS FROM A SAFETY PERSPECTIVE. COULD THE PUMP FAIL COMPLETELY OR ACTUALLY LOCK UP WHILE TRAVELING RESULTING IN A CRASH WITH MY FAMILY BEING INVOLVED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AT THIS TIME IM HESITANT TO EVEN TRAVEL LONG DISTANCES IN THE VEHICLE..... WE HAVE BROUGHT IT BACK TO THE SERVICE DEPARTMENT A TOTAL OF THREE TIMES, NUMBER 4 WILL MEET THE REQUIREMENTS TO PURSUE THE LEMON LAW. IF YOU ARE CONSIDERING THE Q80 MAKES SURE YOU TEST DRIVE THE VEHICLE FOR QUITE SOMETIME AND PAY CLOSE ATTENTION TO THE STEERING AT LOW RPMS-SLOW SPEEDS TO SEE IF YOU FEEL THE CHATTER/VIBRATION IN THE SYSTEM !!

PROBABLY SHOULD HAVE BOUGHT ANOTHER SUBURBAN !!! NOW STUCK IN A $76K VEHICLE WITH UNRESOLVABLE STEERING ISSUES..

- mwm337, Morse, LA, US

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