NHTSA — Electrical System: Instrument Cluster/Panel Problems


pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2017 Jaguar XJ electrical problems

electrical problem

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2017 Jaguar XJ Owner Comments

problem #1

Nov 162018


  • 4,500 miles


I received a recall letter in the mail involving the instrument panel randomly going dark and/or resetting during performance. I have attempted to contact the dealership/Jaguar corporate to schedule this issue to be taken care of as I do worry about it going dark during commute and causing an accident. I have made multiple calls to the dealership for the last 3 weeks as well as left a message for the owner to call me back as no one from service has reached back out to schedule my appointment. I have had the receptionists hand write notes to the service managers as well as the owner but still no call backs. In the meantime I have attempted to call Jaguar corporate with the same treatment and response about a rather serious issue, I have left numerous voicemails for their executive suite as well as 2 other people to hear back but have heard nothing in 3 weeks, it sickens me to know that every time my wife gets in the car that it could be a safety issue but due to the fact that things have to be accomplished and I travel we unfortunately do not have a choice. Jaguar has been completely non responsive about this issue while also being negligent of any responsibility on fixing it. I am reaching out here more out of desperation as I have tried multiple avenues with the same result. Any help is appreciated as we do not feel safe driving the vehicle.

- Newburgh, IN, USA

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