I had my landrover LR3 vehicle serviced at the alexandria, va while at this dealership I requested to have service which I discovered was issued through a landrover manufacture's bulletin completed also. On October 23, 2007, my vehicle was brought into the bethesda, md landrover dealership for servicing, including the maintenance work, repair of the brake lights and repair of the sunroof. The dealership stated that I needed replacement tires and an alignment I questioned the logic of the tires prematurely wearing. I decided to research the matter further. These conditions existed when the vehicle was at the bethesda, md location, but were not taken care of which was part of the service warranty. Daniel's promised to me that he would take care of the directive's costs, I received a phone call from the person who identified himself as denise matiupa, a supervisor. Denise started the conversation off by yelling that he had reviewed the notes associated with the decision to deny me coverage and want to know what I wanted. Denise stated that it had not been serviced when it was in bethesda, md. I told denise that I requested it. Denise stated that he had no record of my request. I told denise, he also doesn't have any record of my not requesting it. I reminded denise that if landrover puts out a directive, the dealerships receive them, not the customer. The service ticket on the day that I had my vehicle in bethesda, md clearly notes that the tires, hence, the suspension system was prematurely malfunctioning and it is the dealership duty under the warranty to execute all required routine services. Denise stated that he was sticking by the decision. Please assist me as you can in obtaining a reversal of this denial decision.

- Silver Spring, MD, USA