On May 23, 2002 brought to Land Rover (philips hwy) for SRS/airbag light on. Under warranty. On 8/05/02 SRS/airbag light on again parts ordered and the truck went in on another day to be fixed. On 10/08/02 SRS/airbag light on again noted on receipt. On 3/17/03 SRS/airbag light was on for the fourth time parts were ordered on 3/20/03 truck needed to be brought back when parts were in. During that time period I was never called to tell me the parts are in. Around the end of may we called and they said the parts were in. The truck was brought back in on 9/29/03 at atlantic blvd a new dealership that bought out the old one. On 10/03/03 the truck was picked up on 11/14/03 SRS/airbag light on again. At this point [xxx] my husband called Land Rover on atlantic blvd on 11/15 then again 11/17 and 11/18/03 once in the morning then the afternoon. Messages were left for mark wade the manager. [xxx] (husband) went there on 11/18 after no call was returned. [xxx] spoke with [xxx] about the situation he was told that the soonest he could look at it was 12/03/03 (2 weeks later) as you can see there was no concern for our safety in this truck. [xxx] was asked if the airbag will deploy in an accident he could not tell [xxx] if the bags will work. There was no guaranty for our safety. We do not feel safe in this truck. This was all explained to a customer service rep at landrover as well. Her name is [xxx]. I was told that the SRS light should not go on again. But the light did once again come back on they replaced the whole airbag box under the seat. Contacted [xxx] at landrover again. I got the same story that the light should not go on again. But it went on again in Feb 04. It took 3-4 days for [xxx] to respond to me. To make a long story short they removed the dash and the center console, steering wheel and so-on. They rewired the whole system. There is a lot to this story. It is now May 10 and the light has come back on for the 7 or 8 times now. Information redacted pursuant to the Freedom Of Information Act (FOIA)

- Jacksonville, FL, USA