This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Problem hsa not been fixed yet. Dealer is offering 50% of the total costs which probably includeds their profit. Oil gelling is the problem. I have 4 receipts for five years worth of service. The balance were done at an stablishment that purged its older records and are no longer available. I also changed the oil numerous times myself but did not keep receipts for the oil and filter. They say I can not prove that I properly maintained the car. Too many instances of people on the internet who could provide the proof but still had gelled oil for me to think that the engine is not to blame. Especially being that I know we properly maintained the car. Any help?
They want 1/2 of $6246.96 to replace the short block. I haven't decided what I'm going to do. I purchased the car used (not from Lexus). I have all my maintenance records from the date I purchased the car, but Lexus says they will only pay 1/2 of the cost.
- Huntsville, AL, USA
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- Flower Mound, TX, USA