really awful
Typical Repair Cost:
No data
Average Mileage:
28,751 miles
Total Complaints:
2 complaints

Most Common Solutions:

  1. dealer won't fix, neither will Lexus customer service (2 reports)
2002 Lexus ES 300 transmission problems

transmission problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2002 Lexus ES 300:

Unsubscribe any time. We don't sell/share your email.

2002 Lexus ES 300 Owner Comments

problem #2

Jan 282009

ES 300 ES

  • Automatic transmission
  • 55,000 miles


Bought this car with low miles and the problem did not surface until a few weeks later (the dealer probably applied the software update before I bought it) which by the way may last a month at best and costs 60.00.

I definitely would research cars more thoroughly next time, I am the only one to blame for buying this piece of excrement, unfortunately I was forced into buying something quick because the car replacing this one broke down. By the way, the headlight bulbs are $350.00...nice

- , Boynton Beach, FL, USA

problem #1

Oct 202002

(reported on)

ES 300

  • 2,502 miles

On 9/24/02 while driving between 35-45 mph on a nice sunny day on a level road the car seemed to slip out of gear, it made a loud bang and whipped the diver forward and back and then the car was back into gear and driving normally again.My first thought was that I had been rear ended. In an attempt to alert the dealer of the situation their response was if it can't be repeated they can't fix it. The same day after a trip to the doctor and beginning Tx for whiplash, a 2nd call was placed with the dealer Larry H. Miller Lexus in Utah, a service rep. said because of the need for medical Tx they would hold a meeting on the following day with the GM, Service Manager and others, after which they would contact me. This same day I opened a case with Lexus Customer Service, who recorded my information and asked to be kept updated to any progress. 2 days later I called Lexus and spoke with the GM who at this time had not heard of this problem and he asked if I could bring the car in that day. I arriver there about 2 hrs later and the service manager had a tech. attach a hand held computer and go out with me for a test ride. No information was capatured to say what happened, so again the statement "if it's not broken we can't fix it" came up, and I was told to drive it until it happened on a regular basis. After the test ride I spoke with the GM and one of the sales rep. and they said to give them a few day to talk with Lexus to try and resolve this. On 10/9/02 the dealer faxed me a letter stating that Lexus doesn't feel that there is any problem, but that the dealer is willing to sell me another car equal to the one I have for an additional $200.00 a month. I went to the dealer that same afternoon with the letter and asked to have someone explain why there was a $200.00 monthly increase, and the sales rep. who was handling this and sending all of the faxes told me he would fax to information to me. On 10/10/02 I received a fax asking that I allow them a maximum time period of 12 days to deal with Lexus and " the powers that be" in a effort to respond to my concerns. I agreed. On 10/14/02 I received a fax with the break down of all the numbers adding up to the monthly increase of $200.00/month and a message stating that because I could not get the incident to repeat it there was no reason for the dealership to try. I called and asked why the change in plan and the sales rep. said that at this point they have taken Lexus out of the loop. I explain that from where I saw things, Lexus was the loop and asked for the phone number of the district rep. and that was the end of the discussion. I received another fax stating that any further information or phone numbers that I needed would have to come through Lexus customer satisfaction dept. and at their election. I have elected not to list the names of the people at the dealer but can if need be.

dealer information: Larry H. Miller Lexus, 5701 South State St., Murray, UT 84107

- , Draper, Ut., USA

Not what you are looking for?