The contact leased a 2009 Lexus ES350. While driving approximately 35 to 40 mph on the highway, the vehicle accelerated 80 to 90 mph. He attempted to engage the brake pedal and the emergency brake to stop the vehicle and was unsuccessful. He also pressed the on/off button, shift the vehicle in reverse and was unable to stop the vehicle. He was able to drive with minimal control to an emergency lane where he was able to shift the vehicle into reverse then immediately to park; however, the transmission began smoking and the vehicle slowed down. The contact drove the vehicle to his residence. He was also able to drive the vehicle to the dealer and expects them to allow him to return the vehicle. The service director stated that the failure was caused by the floor mats and that the hooks were never installed in the vehicle. The manufacturer provided no assistance. The current mileage was approximately 11,900 and the failure mileage was also approximately 11,890.

- Greatneck, NY, USA

Lexus ES 350 had uncontrolled accelerator causing speeds in excess of 90 miles per hour until car was forced out of gear. Without attempts to accelerate the car took over and sped out of control. Cruise control was not engaged and brakes would not slow the vehicle. I called 911 and they told me to put the car in neutral which caused the rpms to race out of control. The car then went into reverse by itself until I slammed it into park. The dealer came and picked up the car as it was unsafe to drive. Fortunately this occurred on the freeway and I had room to maneuver and miss cars and obstacles. Had this occurred anywhere else I would be in the hospital.

- Olympia, WA, USA