2010 Lexus ES 350 body / paint NHTSA complaints: Structure

NHTSA — Structure Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Lexus ES 350 body / paint problems

body / paint problem

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2010 Lexus ES 350 Owner Comments

problem #1

Jan 312010

ES 350

  • 750 miles


1. as I approached a red light, I wanted to move my foot from the gas pedal to the brake. The top of my sneaker got caught in the underside of the brake preventing me from being able to stop the car. I was able to free my foot by pulling it sideways and back to the gas pedal causing me to momentarily hit the gas pedal and moving the car forward toward the intersection. Since I had begun to slow down for the traffic light and there was no car in front of me, no accident took place. 2. Jan 31-a few days later the same thing happened. I called Lexus of aventura 3. Feb 2 they came & picked up the car. I told them to put in writing what they found and what they did to correct it. Their representative told me that when he test drove the car his foot got stuck in the same way as mine & that it happened to 3 other vehicles tested. Further, he offered to compensate me for my inconvenience by a) filling our tank up with gas, B) giving us 10,000 miles service @ no charge as well as an interior cleaning and detailing. In our phone conversations during the next few days, he increased his offers and told me that the floor mat had been replaced in my car. I asked that all repairs & offers be put in writing. Feb 5 I contacted Lexus of America & on Feb 8 a representative of Lexus southern contacted me. We have been exchanging phone calls & letters since then.

- Aventura, FL, USA

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