3.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,727 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Lexus ES 350 miscellaneous problems

miscellaneous problem

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2013 Lexus ES 350 Owner Comments

problem #7

Aug 162022

ES 350

  • miles

A D V E R T I S E M E N T S

Hood latch and cable malfunction in that the hood wouldn't close and warning light and buzzer continuously beeped. Woburn Toyota in Woburn, MA said it was due to overuse and not a defect and not a safety issue! Not so. Hood not opened more than other vehicles I have had without such a problem. Other Lexus owners have posted similar complaints, too.

- Winchester, MA, USA

problem #6

May 112022

ES 350

  • miles
The moonroof suddenly shattered (it sounded like an explosion) while I was driving on the freeway in 70 degree weather. Initially I had no idea what it was but realized subsequently that I was shedding glass shards behind me. There were no overpasses where someone could have dropped something, I did not see a rock or other projectile, and - when I parked the car - I found nothing that from outside seemed to have struck it and/or stayed behind in the cavity.

- San Diego, CA, USA

problem #5

Oct 012020

ES 350

  • 34,200 miles
The pcs (pre collision system) warning icon flashed in the display indicating that the pcs was temporarily unavailable. The vehicle was being driven on a highway. Pulled over to look in the owners manual only to find that the manual told me to stop. We proceeded to return home without experiencing any adverse handling. I really don't feel safe driving the car not knowing if the pcs system will fail.

- Westminster, CO, USA

problem #4

Sep 072019

ES 350

  • 163,000 miles

A D V E R T I S E M E N T S

Door locks do not lock via key fob on 3 doors. Lexus wants $800 per door to fix. Have manually locked car for one year; now cannot manually lock door as the manual lock no longer locks. This is safety issue as car remains unlocked at all times.

- Fort Myers, FL, USA

problem #3

May 242017

ES 350

  • 70,000 miles
I was driving on I75 in louisville, ky, going approx 70-75 mph when I heard what sounded like a gun shot! panicked, I looked around immediately but there were no other cars close by and no overpasses. Then I realized that glass was all over my right arm, shoulder, and the center console. I looked up to see that my moon roof was shattered. After realizing what had happened, I closed the shade so more glass did not fall on me and inside my car. I took an exit and called my insurance company. I told them I had no idea what had happened, that no one was around but that my moon roof had just exploded. They gave me the company to contact to get it fixed and I took it there to get it fixed the next day. I have pics of it though. So scary! I still don't understand why my moon roof would just explode without any exterior force being exerted and I am so afraid it will happen again.

- Lexington, KY, USA

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problem #2

Jan 202016

ES 350

  • 15,000 miles
On 1/20/16 I was driving back to work around 12:30 in the afternoon and I heard a loud pop. At the time I though something had hit my car or windshield, although I had not seen anything fly up at the window. Once I arrived at work I got out of the car to check my windows and to see if there was any damage to the body of the car. I did not see any. The following morning, travelling on the highway on my way to work I noticed a wind sound throughout the car. I thought maybe one of my windows was down. I checked all remaining windows and they were all up. When I stopped at a stop light, the sound stopped. At that moment I thought my sunroof somehow may have opened by accident. I pulled the cloth cover that covers the sunroof and noticed the damage. The sunroof had exploded. The glass was also pointed upward. Had something like a rock fallen on it, it would have been pointed downward and there was no rock to be found by the auto body shop that will be fixing my vehicle. The auto body shop had see it before and told me to contact you and the Lexus dealership directly. I also have found numerous articles on line about this.

- Anchorage, AK, USA

problem #1

Nov 302013

ES 350

  • 2,890 miles
It was a sunny Saturday morning. At approximately 9:30 am, my wife was driving on a residential street at about 35 mph., less than one (1) mile from home. Suddenly, the car jolted and rapidly began to accelerate. It kept increasing speed. She than hit the brakes. The car wouldn't stop and continued to increase speed. The car speed exceeded 70 mph. Fortunately, there were no parked cars or pedestrians. She then moved the gear shift up into park. The car still wouldn't stop. She was approaching the intersection of the service road to the long island expressway. She continued to hold her foot on the brake pedal, but the car continued to speed. Fortunately, there were no oncoming vehicles. Desperately, she pulled the gear shift down, she wasn't sure if it was in neutral or drive, and the car finally stopped. It stopped one half block before the service road, where she surely would have been involved in a serious accident. When I visited the scene, there were tire skid marks along the street.

- Melville, NY, USA

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