The contact's wife owns a 2019 Lexus ES350. The contact stated that while attempting to park in between two vehicles with his foot on the brake pedal, the vehicle independently accelerated without warning. The vehicle jumped the parking barrier and hit stanchion which caused the vehicle to stop. The airbags did not deploy and the vehicle's electrical warning sensors also failed to operate as needed. No injuries were reported at the scene. Both fire and police reported immediately to the scene and a police report was filed. Due to the failure, the vehicle was towed to a dealer and the contact was given a loaner vehicle. The manufacturer was also notified of the failure and the contact agreed to have the black box inspected for an investigation. The contact was informed that an investigator would be sent to the dealer and that the investigation would last approximately two months. The vehicle remained in the possession of the dealer. The failure mileage was approximately 18,400.

- Somers, NY, USA

I purchased Lexus ES350 in July 2019 and learned that the vehicle had safety recalls 20V012000, 20V682000 identified as early as January 2020, high risk fuel pump related issues where a low-pressure fuel pump inside the fuel tank may fail increasing the likelihood of a crash and life threatening. Lexus has been too complacent and till date, still hasn't come up with a remedy. When I reached out to the dealer for a replacement or a repurchase for safety sake they refuse to assist in any capacity. Need your assistance pushing Lexus recall this vehicle. I do not want to put my family in danger driving this vehicle. I appreciate your help resolving the issue.

- Glen Allen, VA, USA

The contact owns a 2019 Lexus ES. While pulling into a parking spot, the contact attempted to depress the brake pedal and it traveled to the floorboard. The vehicle crashed into the side of a building. The vehicle continued to coast forward despite pumping the brake pedal. The contact placed the vehicle in reverse to move the vehicle from the side of the building. Afterwards, the contact quickly shifted the gear into park and turned off the vehicle. The air bags did not deploy. The contact received bruises on to the chest. Medical attention was not received. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the parking brake assist failed and needed to be replaced. The front end of the vehicle was severely damaged. The vehicle was repaired. The contact was informed of NHTSA campaign number: 19V544000 (electronic stability control, service brakes). The manufacturer was made aware of the failure and provided case number:[xxx]. the dealer was contacted. The approximate failure mileage was 3,636. Consumer stated she saw warning lights for braking system the night of the crash. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Moreno Valley, CA, USA