NEW 2024 GX550, less than 2 months and 3,000 miles of ownership- accelerating to 40 mph and vehicle completely shut off, jolting me forward. All lights on dash lit up, "power steering failure, engine failure, not safe to drive." It was all I could do to get it off to the shoulder of the road. Extremely dangerous. Had vehicle towed to local Lexus dealer. After 2 weeks master tech determined timing chain snapped causing catastrophic engine failure. Now we wait for Lexus corporate to advise them on how to fix. Both dealer and corporate blaming each other for the lack of communication. Vehicle has been sitting in dealer parking lot for 3 weeks with no timeline and no communication. I was told by head service tech this is #5 in the country for this year, make, and model of timing chain snap resulting in engine failure. Neither parties are doing anything to make it right. This is an $85,000 vehicle.

- Windham, ME, USA

NEW 2024 GX550, less than 2 months and 3,000 miles of ownership- accelerating to 40 mph and vehicle completely shut off, jolting me forward. All lights on dash lit up, "power steering failure, engine failure, not safe to drive." It was all I could do to get it off to the shoulder of the road. Extremely dangerous. Had vehicle towed to local Lexus dealer. After 2 weeks master tech determined timing chain snapped causing catastrophic engine failure. Now we wait for Lexus corporate to advise them on how to fix. Both dealer and corporate blaming each other for the lack of communication. Vehicle has been sitting in dealer parking lot for 3 weeks with no timeline and no communication. I was told by head service tech this is #5 in the country for this year, make, and model of timing chain snap resulting in engine failure. Neither parties are doing anything to make it right. This is an $85,000 vehicle.

- Windham, ME, USA