2014 Lexus GX 460 suspension NHTSA complaints: Suspension

NHTSA — Suspension Problems

6.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
12,348 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Lexus GX 460 suspension problems

suspension problem

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2014 Lexus GX 460 Owner Comments

problem #6

May 012016

GX 460

  • 23,000 miles

A D V E R T I S E M E N T S

I have a 2014 Lexus Gx 460 which has an obvious lean to the right/passenger side. The passenger side sits approximately 1" lower in the front. When I brake the vehicle pulls hard to the right every time. This is a safety concern for me due not knowing if the vehicle will overturn if involved in an accident/hard braking. It is also a concern that parts will eventually wear quicker on the passenger side of the vehicle due to the substantial lean causing safety concerns down the road. I have taken the vehicle to a certified Lexus dealer who advises that Lexus issued a service bulletin for this exact issue. Lexus further advised me that they are aware of the problem but my lean was not in Lexus specifications to be fixed with the new part that Lexus has already engineered to fix this problem. They further advised me that I can bring the vehicle back at a later date and they will remeasure the lean to see if it falls under the repair/replace bulletin. If it gets worse by the mileage dead line then I can get it fixed if not I am told that nothing can be done. It is my option that this vehicle has a valid safety concern due to the vehicle leaning to one side. This large and heavy SUV is already a top heavy vehicle and Lexus clearly knows that it is an issue due to the service bulletin that they put out.

- Dillsburg, PA, USA

problem #5

Oct 292016

GX 460

  • 30,000 miles
My entire vehicle lean excessively to the right side, I took it into the dealership and they said that's normal and within the vehicle spec. Second issued when vehicle is in motion and the brake applied the driver seat move about 1/4 inch they said that's also normal. Never heard of that's normal for the seat to move forward and that's is safety.

- Goodyear, AZ, USA

problem #4

Mar 012014

GX 460 8-cyl

  • 5,000 miles
Around 5000 miles I noticed my vehicle pulling the right. I took the car into Lexus and asked for it to be repaired. When I picked the car up it seemed better but still not driving straight. I took it back again and they repaired it again. Back in July around 10000 miles I noticed the vehicle leaning to the right more than 1 inch. I took it in for repair and was told they were aware of the problem and would get back to me when they had a resolution. I felt unsafe driving the car and forced the issue and was able to take the car back the next day and get a loaner. 2 weeks later my car was able to be picked up and did appear to be driving better and leaning less. I received a letter from Lexus after filing a final repair notice that "my concerns were not caused by a defect in the workmanship". now as of February the lean is back. I contacted the person who wrote the letter and was told this was a "characteristic of the vehicle" and not a defect or any affect on performance. I still don't understand how it is safe to drive around in a car that leans to the right. If I were to slam on brakes how do they know if would not roll over. And how do they know this is not causing other issues with the vehicle as far a wear on parts and/or tires. I am now filing a vehicle repurchase request with Lexus.

- Peachtree City, GA, USA

problem #3

Feb 142014

GX 460 8-cyl

  • miles

A D V E R T I S E M E N T S

Vehicle leans excessively to the right (passenger side). We feel the vehicle is unsafe. It appears to promote premature wear of tires on leaning side.Lexus says it's within it's specifications. We did find out the company, dealer management, sales, and service was fully aware of the defect prior to the sale to us. The dealer did an upgrade which 'did not' solve the lean. Also there remains a acidic smell like dried urine which will not go away. We thought it was the new car smell but hasn't gone away.

- Palacios, TX, USA

problem #2

Sep 082014

GX 460 8-cyl

  • 11,000 miles
The vehicle is leaning to the right side all the time, I take it to fix to time already, and the first time the said the change some spring, so now they said its nothing to fix, I call Lexus and spoke with some manager. And also she doesn't have any solution, so now they said the going to sent someone to check the vehicle so it's like they don't trust of the dealer mechanics, or I don't know because the manager also talk with the services guy on the dealer where I take my car in conference call, so now I waiting to see what it's coming out now because if they already said its nothing to repair and the car it will be like that, if that happens in a brand new car what do you can expect by years, so I hope the come out with a good solution that can benefit the customer, I don't want to have a uneven car, also I risk my live driving a car like that.

- Pearland, TX, USA

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problem #1

Jan 162014

GX 460 8-cyl

  • 5,089 miles
I am having issues with the brakes and ride height. Right front is low in the suspension. Materially lower than the left side. At downhill grade, brake pedal foes down but does not hold the car intermittent.

- Del Mar, CA, USA

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