NHTSA — Fuel/Propulsion System Problems

9.3

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,548 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Lexus RX 350 fuel system problems

fuel system problem

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2019 Lexus RX 350 Owner Comments

problem #17

Jul 132021

RX 350

  • miles

A D V E R T I S E M E N T S

Vehicle has been reported before for similar problems. This time, no power, severe stumbling, lurching. Check engine light comes on along with warning indicators that the electrical systems have failed. Lexus notified again and vehicle will be towed to dealership. This car is dangerous and life threatening as we were in traffic with no power. Dealer did not notify us of any problems prior to sale but this car qualifies as a lemon under AZ law. Additionally, if other Lexus owners are having this problem, they should immediately stop using the vehicle and park it before someone gets injured/killed.

- Goodyear, AZ, USA

problem #16

Jul 092021

RX 350

  • miles
Car does not speed when gas pressed, noise and car shakes. Engine check light on and screen showed trac off. Saw something with engine power issue. Parked car and called Lexus emergency. Car at dealership and it is being inspected.

- Placentia, CA, USA

problem #15

Jun 172021

RX 350

  • miles
Vehicle stumbles and loses power when accelerating. Loss of power when passing. Both situations caused driver to abort action for fear of not having the power to enter the roadway or pass vehicles. Lexus dealership acknowledged the problem with this vehicle and said the fuel pump was replaced because of a recall. Problem continues to exist and is dangerous to driver and others. Dealer further recommended we - change our driving habits - to remediate the problem. Not acceptable.

- Goodyear , AZ, USA

problem #14

Jun 142021

RX 350

  • miles

A D V E R T I S E M E N T S

While driving 65-70mph on the freeway, the car started dinging and one of the first messages that we saw was "pre-collision system malfunction" & "hybrid system malfuncion" followed by every other "system malfunction" and the gas pedal was no longer supplying gas to the car. We were in the fast lane and had to work over 3 or 4 lanes to get to the emergency lane/exit. Since we were at an exit, we took the exit and coasted as far as we could before the car came to a halt. Another car stopped to help us get completely off the road since we weren't fully in the emergency lane. After a few minutes we were able to crank the car and drive it a few miles to the dealership. We left the car at the dealership and they called the next day to inform us that the fuel pump had to be replaced. I did not find this vehicle to be part of any recall or lawsuit but several other Lexus models are part of a recall/lawsuit due to a problem with the Denso fuel pump. I'm not sure if my car has this same fuel pump. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

- Harrison, TN, USA

problem #13

May 222020

RX 350

  • 4,660 miles
Fuel pump issues.

- Pearland, TX, USA

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problem #12

Jul 032020

RX 350 6-cyl

  • 900 miles
Car was pdi and delivered on 06/14/20 with an open recall 20la01 that was likely to be a life-threatening issue. Even after pdi was performed, the breaks were disfunctional, so had to take the vehicle for service on 06/19/20. Lexus found that rotors required resurfacing to fix the breaks and at the same time completed the open recall 20la01. However on 07/03/20, the car stalled in the middle of a highway traffic putting the pax thru a life-threatening situation. Car has been finally towed to the service and I am verbally promised that the car has been fixed to not present any life threatening issues. Since it is just 15 days of purchase and vehicle been into the service review for 3 times with some life-threatening open issues, I am requesting Lexus to either refund or provide me a replacement.

- Chantilly, VA, USA

problem #11

Mar 132020

RX 350 6-cyl

  • miles

A D V E R T I S E M E N T S

Leased vehicle was brought to Lexus brooklyn, NY dealership for recall issue to be addressed. Vehicle is still at the dealership due to recall parts not being available. Lexus legal dept. Has determined they are unable to offer assistance or buy back of vehicle.

- Staten Island, NY, USA

problem #10

Jan 012019

RX 350 6-cyl

  • miles
2019 model Lexus R350L are installed with low efficiency "fuel pump system" and this is a recall form the manufacturer. Still there is no remedy ??

- Pearland, TX, USA

problem #9

Apr 022020

RX 350 6-cyl

  • Automatic transmission
  • 1,000 miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Lexus of lehigh valley (4500 broadway, allentown, pa 18104), confirmed that part was not yet available. The manufacturer was not notified of the issue. The contact stated that there was a hesitation while attempting to accelerate since the vehicle was purchased. The vehicle was not repaired. The approximate failure mileage was 1,000. VIN tool confirms parts not available.

- Bethlehen, PA, USA

problem #8

Jan 152020

RX 350 6-cyl

  • 0 miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that Lexus san diego located at (4970 kearny mesa rd, san diego, ca 92111), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Coronado, CA, USA

problem #7

Mar 252020

RX 350

  • miles

A D V E R T I S E M E N T S

The contact owns a 2019 Lexus RX350. The contact was notified through the Lexus app that the vehicle was included in NHTSA campaign number 20V012000 (fuel system, gasoline). The contact reached out to Lexus of orange county located at (3496 route us-6 middletown, New York, 10940, (845)589-5435, and was informed that the part to do the recall would be available the beginning of the fall season. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Middletown, NY, USA

problem #6

Jan 312020

RX 350

  • 0 miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that dch Lexus of oxnard (located at 1640 auto center dr, oxnard, ca 93036), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Camarillo, CA, USA

problem #5

Mar 012020

RX 350

  • 2,740 miles
While driving on a city street the warning lights came on and the car stalled. I was alone in the car and in downtown city traffic with honking cars behind me. I was able to restart the car after a few attempts. A few days after this incident, while driving on a very busy hwy at 55mph the car engine was skipping as if about to stall. I had a passenger in my car who experienced this rough ride and made a comment about it. A few days later, on March 8,2020, I received an email from Lexus enform services with a vehicle health report informing me that my vehicle requires attention due to a safety recall 20la01. When I leased my vehicle, I was never informed of this recall which goes back to 01/13/2020. Safety is a top concern for me and I fully communicated this to the salesperson when I leased my car but I was not informed of this recall at that time. I have exactly 2800 miles on my car. I am not able to use it because the service department at Lexus does not have a remedy available to fix the low -pressure fuel pump and they do not know when they will have it. I want to drive a vehicle that is safe not one that increases the risk of having a crash.

- Miami, FL, USA

problem #4

Jan 132020

RX 350

  • 10,105 miles
On Jan 13, 2020 Lexus announced that my 2019 RX350 has a low pressure fuel pump that could fail resulting in an increase in the risk of a crash. Lexus has informed me that a fix is not available. I left the car at the dealer on Jan. 27, 2020. The car is still there after 6 weeks. There is still not fix to the problem and I will not let my wife drive this car with this issue. Any suggestions?

- Rolling Hills, CA, USA

problem #3

Feb 172020

RX 350

  • miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Berlin city Toyota of portland located at (191 riverside St, portland, me 04103), confirmed that parts were not available. The manufacturer was notified of the issue. The maintenance required warning indicator is illuminated. VIN tool confirms parts were not available.

- Fort Kent, ME, USA

problem #2

Nov 202019

RX 350

  • 6,903 miles
The contact owns a 2019 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The vehicle was not repaired. The contact stated that the vehicle failed to exceed 50 mph while driving. The contact was unsure if the failure to exceed 50 mph was connected to the recall. The manufacturer was not contacted or informed of the failure. The approximate failure mileage was 6,903. VIN tool confirms parts not available.

- Orriville, CA, USA

problem #1

Jan 152020

RX 350 6-cyl

  • 0 miles
The contact owns a 2019 Lexus RX350. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline). The contact stated that Lexus of queens (located at 40-40 northern blvd, long island city, NY 11101, (833) 457-3255) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Briarwood, NY, USA

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