NHTSA — Seats Problems

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
23,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Mazda CX-5 accessories - interior problems

accessories - interior problem

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2013 Mazda CX-5 Owner Comments

problem #12

Nov 202020

CX-5

  • 107,000 miles

A D V E R T I S E M E N T S

Several months now, I'm having to turn my car back on to turn the radio off and completely shut the car down. This has been going on since the summer of this year. I have to crank it up, put it out of park into drive, and put it back in drive. After that, it turns off. I have push to start and had the car for four years pre-owned. Yesterday, my sister and I were stranded because my car didn't start. The dealership said it was the air intake oxygen sensor. They replaced it plus they put in a new car battery. My husband and I thought it was weird, but now I'm wondering if the car itself is completely shutting down when I turn it off. Now, this is making me scared to drive the car. The repair cost me 490 something.

- Boiling Springs, SC, USA

problem #11

Nov 112018

CX-5

  • 85,000 miles
The passenger seat air bag sensor failed and it cost me $1,000 to repair, replace sensor car is less than 5years old. Also the paint clear coat has deteriorated badly dealer says nothing they can do about the paint

- Chatsworth, CA, USA

problem #10

May 152015

CX-5

  • 30,000 miles
The drivers seat reclines without anyone pressing button while the car is parked. This has happened irregularly for years. I have a car seat in the back seat and this shifts the car seat which becomes a safety hazard. This is a known issue and Mazda refuses to acknowledge and correct it. It has nothing to do with mileage on the car. It was always a glitch in how it was made. They said the only way to get it fixed is to have the problem diagnosed at the dealer first. I know they are aware but do not want to pay until the recall is official and they have to. Please help us keep our kiddos safe!

- Rockville, MD, USA

problem #9

Mar 022018

CX-5

  • miles

A D V E R T I S E M E N T S

Since about 2014 when I leave my vehicle and return my drivers seat will have reclined all the way back. For a few years it would take a few seconds to return upright but as of the last 3 weeks, it has been happening frequently and now it takes a long time for it to return upright. I can still move the seat forward and back. I will push the button several times for the seat to move up but it will not so I am driving with no back support which is very uncomfortable on my back. It's difficult to drive with no back support, it's excruciating on my back and makes driving uncomfortable. I am afraid for my life when driving with no back support. If I am involved in an accident my back will have no support. The seat will not return forward for 30 to 40 minutes. I am afraid to travel long distance now and this is happening several times a day and on a daily basis as opposed to several years ago when it happened 5 to 6 times a year. When it first happened in 2014, I felt this should be a recall. Over time, this has gotten very dangerous and worst. I read on the internet where a lady who also had a Mazda cx 5 said her baby was in a car seat behind the drivers seat and the seat reclined and trapped her baby. That incident alone should make the drivers repair a recall. I hope no one gets paralyzed D or killed from this.

- Pflugerville, TX, USA

problem #8

May 132015

CX-5

  • miles
Wires are burning can't tell from where N smiling gas 2013 Mazda CX5

- Cockeysville, MD, USA

problem #7

Dec 222017

CX-5

  • miles
While in motion, the motorized driver seat moves up, back, and forward even though nothing is touching the movement lever. After turning the vehicle off, the driver seat intermittently fully reclines on its own. This has been an ongoing issue that has not been properly addressed by Mazda's own service center.

- Brooklyn, NY, USA

problem #6

Nov 112016

CX-5

  • 38,000 miles

A D V E R T I S E M E N T S

Rear seat latches failed when the vehicle brakes. Seats will unlatch when the vehicle brakes, rendering the back seat unable to be used for safety concerns. Edmunds.com included a comment about the rear seat latch failing in their review of the Mazda Cx-5 2013. Mazda service has included their need for replacement on the attached invoice. I have not repaired the latches yet because I believe they are a defective device and I do not want them replaced with a part that may fail when a passenger is riding in the rear seat.

- Glen Burnie, MD, USA

problem #5

Mar 022016

CX-5

  • miles
The power driver's seat reclines suddenly while driving. Will go from original position to completely laid back without stopping. I can't let anyone talk sit behind me for fear of crushing their knees or legs. Also happens after exiting the vehicle. Will walk back to car to find the seat fully reclined. This happens almost every time I drive the car but especially on days when running errands and in and out of car multiple times. Car also hesitates when engine is "cold". sudden losses of power while driving. Car just seems to not want to accelerate at times.

- Lake Panasoffkee, FL, USA

problem #4

Feb 032016

CX-5

  • 20,000 miles
The Cx-5 comes equipped with a powered driver seat adjustment controls. At 20,000 miles, the car started spontaneously reclining, after you turn off the engine, step outside, and close the driver door. Warning: It is very powerful motor in terms of torque, and a human cannot prevent its descent by pushing back on it. The seat continues to recline, as though the button is depressed -- even when it makes contact with a solid object -- or a person. Small children in car seats directly behind the door were bruised and terrified for days after the incident (happened 2-3 times before we stopped using it). It happens after you turn off engine and leave the car. Normally, but not always, quickly jumping back into driver seat and pushing the button to the opposite direction, will reverse the situation. However, on one occasion, this would not work, and upon returning to the car to find the seat in the fully reclined position, I had to drive home this way. Again, it does not stop reclining upon sensing that it has made contact with an object (as an elevator may do). The event happens while the vehicle is stationary, in park, with the engine turned off, and the door is closed. There are no objects lodged in the vicinity of the controls, that may be inadvertently depressing on them. The shock of the door being closed, appears to be triggering it. Note, there is no seat memory on this model, so it is also not a case of the seat presets being adjusted for a different driver. We do not have video of the event, as each time it happened, we were focused on saving the children instead. A photograph of the seat in fully reclined position can be provided, but does not document or prove how the seat arrived into this position, unfortunately.

- Philadelphia, PA, USA

problem #3

Sep 042014

CX-5 4-cyl

  • 0 miles
The front-seat headrests in my vehicle are tilted forward in a way that forces an unnatural seating position. A driver must slouch forward to avoid the headrest, or be forced to tilt his/her head downwards. Both options result in the headrest having significant long-term consequences for the health of the occupant's neck and spine, which ironically are the injuries headrests should be designed to prevent.

- Redwood City, CA, USA

problem #2

Sep 242013

CX-5

  • miles
There seems to be an issue with the drivers side seat where it jostles and clicks. My local service center claims that a lot of Cx-5 models have been having this issue and it may be normal. To me, this is definitely not a normal issue and had only started happening, recently. Obviously something is wrong with the seat. I would also like to note that this is not the first time that I've had an issue with the same seat. The day after I purchased my Cx-5, I realized the entire driver's side seat cushion was coming completely off of the frame. I brought the vehicle back into where I purchased it and they did some minor adjustments to make sure the cushion stayed in place. Fast forward to today and now the same exact seat is jostling and clicking. There is apparently something wrong with this seat and it could possibly be a real safety issue if Mazda doesn't address it soon. I would also like to note that almost a month after my initial complaint about this issue to my local service center, they have yet to even look at it or repair it. Apparently, Mazda is not taking the issue seriously.

- Auburn, NY, USA

problem #1

Apr 022012

CX-5 4-cyl

  • miles
The driver and passenger head restraints push my head far too forward and downward. Being only 5', I added a seat pad and a lumbar pad, still no help. I have had to turn the head restraint backwards resulting in relieve but won't protect me in an accident.

- Palmetto Bay, FL, USA

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