pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,664 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 accessories - exterior problems

accessories - exterior problem

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2016 Mazda CX-5 Owner Comments

problem #19

Jul 282016


  • miles


My 7 month 2016 cx 5 with 15,000 miles was parked at work. When I got in my car to go home, my windshield had a large crack down the middle from the top spreading out on both driver & passenger sides into the viewing area like a spider web. It started right where the black plastic housing is for the tech pkg sensors behind the mirror. I stopped at techniglass on my way home & damon checked it out & said there was no sign of a rock chip, it was a stress crack and it should be covered under factory warranty & that he has seen it a lot on Cx-5's. also told me the windshields were on back order & they cost $1100. The following day I took it to dahle Mazda in slc for 15,000 mile service & showed them the crack & asked them to replace it under the factory warranty. They came back & told me they did fine point pen trick & there were two rock chips & it is not warrantable. I showed them techniglass note showing there were no rock chips & their diagnosis of a stress crack. Asked for the service manager & shared this info & 30+ complaints from online NHTSA & mazda247.com websites confirming the defect with other cx 5 owners. Made him document their refusal to replace on my service record & told him it was unacceptable & that I was going to file a complaint with Mazda usa & NHTSA. He said he would also check with Mazda usa to see if he could do anything & that he would call me backż..he never did. I also learned that techniglass and other 3rd party windshield replacement companies cannot get these replacement ws from their suppliers, they must order them direct from the Mazda dealer, which I find concerning. This is clearly a manufacturers defect & needs to be addressed by Mazda usa.

- Salt Lake City, UT, USA

problem #18

Jan 222016


  • 1,500 miles
2016 Cx-5 is less than a year old and already on its third windshield. The filed complaint list for this car is just one cracked windshield after another and definitely needs to be investigated further.

- Richmond, VA, USA

problem #17

Sep 052016


  • 4,800 miles
Windshield cracked when driving at highway speed with no immediate traffic in the area. Crack occurred during morning transition from cool temperatures to about 20 degree warmer. Heard a small pop and then saw the crack grow until it extended from the frame to about half way across the passenger side. If the the crack was caused by an impact the rock or debris was incredibly small as there is only a slight depression in one part of the crack.

- Minneapolis, MN, USA

problem #16

Aug 252016


  • 6,000 miles


My 2016 Cx-5 was parked in my driveway when I noticed a crack in the middle of my windshield starting at the bottom under the seal and going up and to the left.there was no crack when I parked it.I took it to the dealer where I bought it and had the warranty mechanic and a salesman look at it, they found not sign of impact.they advised me to take to the Mazda dealer for the factory warranty.I took it to the Mazda dealer and after numerous gouges with a fine point pen in the middle of the crack the service manager says no look there is a rock chip so it is not covered under the factory warranty. I also pointed out that there was an air bubble in another part of the windshield which is obviously a factory defect and he said that it didn't matter because there was a sign of impact not anywhere close to the crack the factory warranty would not cover

- San Angelo, TX, USA

problem #15

Aug 132016


  • 6,873 miles
Second time windshield cracked (more than dollar size) and needed replacement in less than six months of owning vehicle. Vehicle was stationary/parked on driveway first time and was in motion on city street second time. None were caused by car accidents or objects, such as rocks, hitting the windshield.

- Martinez, GA, USA

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problem #14

May 242016


  • 14,200 miles
Was driving to work when I heard a succession of loud popping noises coming from the windshield area. As I was on a divided interstate with no vehicles in front or beside me, it was a bit strange that I had two cracks appear in the center of my windshield and another one running from the bottom right side of the windshield under the wiper blade. I pulled over immediately to see if there was anyone around because it was clearly not caused by another vehicle. I phoned the sheriff's department to report the incident, as I was unsure what had happened. A deputy met me at work (18 miles from where the incident happened) to look at the damage, the latter of which now stretched about 4 inches past the center of the windshield, and told me that the area where I was driving had been checked immediately by officers, that there was no one in the area, and that no other complaints had been reported. Even the officer was baffled by the unexplainable occurrence of the breaks, especially since there were no other vehicles either in front, behind, or beside me for as far as I could see (long, flat stretch of interstate, so visibility was excellent). The vehicle had less than 16000 miles on it when this happened.

- Memphis, TN, USA

problem #13

Apr 222016


  • 2,800 miles


While driving to work on a clear day without any influence from an outside source, ie: Rock/debris, a crack formed on passenger side of my front windshield. It originated from the very bottom/base of windshield and is currently about 20" long - almost to exact middle of window. The car has less than 3000 miles on it. It is a 2016.5 year. I took delivery of car on Feb. 13.

- San Diego, CA, USA

problem #12

Feb 132016


  • 1,200 miles
Only got my car for a month :( as I was driving on the freeway notice the windshield cracked started from the top middle where the rare mirror is. The crack is now longer and longer day by day. Maybe got hit by a tiny tiny little rock but the dot of the hit was so small that it could hardly be seen. I believe that it's cheap windshield that Mazda is using. All the bs how safety this car is......

- Hayward, CA, USA

problem #11

Feb 142016


  • miles
I've only had my Mazda for 2 months and noticed a crack originating from the bottom of the windshield. It occurred after a hot day coupled with a cold night so I suspect there was a small crack that happened when I leased the car and it grew due to weather conditions. I've read that there are tons of similar incidences with this vehicle and its concerning (especially since the replacement is $1,000).

- Daly City, CA, USA

problem #10

Feb 152016


  • 17,000 miles
On multiple occasions, when temperatures are 25 F or lower and it is snowing or raining it is impossible to keep the windshield clear of ice. While driving at normal speeds 25 to 50 mph on local roads and highways, the snow would melt on contact with the windshield, refreeze, and the wipers would freeze solid and not make contact with the windshield over the majority of the windshield. I had to stop every several minutes and use a scraper to remove the windshield ice to see safely. This condition makes for very difficult and dangerous winter precipitation driving. The only chance of of getting minimal viewing area was to keep the function selector on full defrost, the temperature selector on full heat and the fan on high. This was still a losing battle and extremely uncomfortable in the vehicle. The fan noise is incredibly loud, the wipers are loaded with ice and thumping on the windshield and your face gets ridiculously hot because on the defrost function more air is directed back at the side windows than is directed at the windshield. What an extremely poor design and function of a basic defrost system. Even during cold weather with no precipitation the poor function of the defrost system cannot keep the windshield free of fogging over unless the selectors are set on full fan, heat and defrost. Now we have to live with a car that should be a great, safe all wheel drive, all weather vehicle in new england that can't handle defrosting the windshield during our winters.

- Milford, CT, USA

problem #9

Dec 202015


  • 4,600 miles


On multiple occasions, when temperatures are 25 F or lower and it is snowing, it is impossible to keep the windshield clear of ice. While driving at normal speeds 25 to 50 mph on local roads and highways, the snow would melt on contact with the windshield, refreeze, and the wipers would freeze solid and not make contact with the windshield over a large part of the glass directly in front of the driver and front seat passenger's eyes. No change was noted when the car was idling at stop signs or red lights. We had to stop every several minutes and use a scraper to remove the windshield ice to see safely. This condition makes for very difficult and dangerous winter precipitation driving. Ironically, we bought this all-wheel vehicle mainly for just this type of driving in snowy mountain areas where we drive frequently. The car was taken to the dealer and inspected under warranty. The technician inspected the defroster and wipers and said everything was working properly and there is nothing they can do to improve the situation. We don't know what to do as the care does not preform under the exact winter conditions we primarily bought it for.

- Damascus, MD, USA

problem #8

Jan 052016


  • 145 miles
Car had a total of 145 miles, only driven 4 days since new and there is a large crack in the windshield, on the passengers side starting at the very top and extending down past the rear view mirror and curved toward the center. No rock hit or chips caused this.

- Rocklin, CA, USA

problem #7

Jan 052016


  • 3,000 miles
I have a new 2016 Mazda cx 5 grand touring. I am about to have to get my windshield replaced for the second time due to it cracking. The first occurance happened while I was driving on the freeway. I heard a "crack" and looked over and noticed a shatter like crack on the passenger side the size of a silver dollar that quickly cracked out to the middle of my windshield. The windshield was on back order due to none being in stock. I had to drive around for 2.5 months with a cracked windshield until one finally became available. The second time it occurred was about three days ago. I had just parked my car in the garage and went inside for a few minutes and came back out to grab some things and noticed a crack on the drivers side on the brand new windshield I had just paid to get replaced about 2 months ago. There is a small chip in the glass, however, I feel like if a rock or something did hit my windshield, the glass should not crack that easily. I have owned previous vehicles where rocks have hit the windshield with no issues at all. I have read that many other CX5 owners have had windshield issues as well which makes me think there must be some type of manufacture defect. It is definitely a safety issue since the windshield is the only front protection between the driver and the road.

- Crestline, CA, USA

problem #6

Jan 022016


  • 5,000 miles
On 2 January 2016, while travelling northbound on interstate 880, at approximately 3 pm, approaching the hegenberger exit. I heard a a "crack sound", followed by another "crack sound", at which time the crack became visible. Glass crack emanating from passenger side windshield edge towards the center of the vehicle, approximately 14 inches in length.

- Hayward, CA, USA

problem #5

Nov 162015


  • 10,000 miles
Purchased 2016 Mazda Cx-5 in June 2015. Within two weeks, cracked windshield. Two months later, second cracked windshield. Two months after that, cracked windshield. Two months after that, cracked windshield. Now...another two months later, I will be on my 4th windshield. When these crack, they create high glare and blinding moments when sun or headlights catch that crack. There is a manufacturing or design issue with this product. And also an accompanying safety issue. I only noticed these cracks after the vehicle had been sitting. Recourse?

- Santa Fe, NM, USA

problem #4

Jul 242015


  • 1,800 miles
After one month of ownership, a crack developed in the windshield from the top, center. The crack extended down to the center of the windshield creating a large oblong oval. There is no evidence of being hit by road debris. The Mazda service center confirmed this and declared it a manufacturer defect. It has been over 5 weeks and I am still waiting for the replacement windshield to arrive. The issue appears to be rampant enough that new windshields are back ordered with no indication of when it will be available.

- Glen Burnie, MD, USA

problem #3

Jul 192015


  • 4,200 miles
The car was parked over the weekend in a very secluded county location (no other people around). I noticed a large crack in the front windshield two days later when I next used the car. There are no visible chips on the glass. The crack spread outward from where the rear view mirror is attached. I believe this is a factory installation or defective part issue.

- Pownal, VT, USA

problem #2

Jun 152015


  • 4,000 miles
The windshield easily chips and cracks. There have been numerous complaints about this issue and Mazda seems to do nothing about it. It is only a matter of time before someone gets hurt or dies.

- Highlands Ranch , CO, USA

problem #1

Apr 152015


  • 1,500 miles
Glass cracked from top, middle portion of windshield glass, no apparent sign of rock chip. Spread immediately into viewing area. Concern for overall safety and integrity of glass. Advised by dealer to contact insurance, advised by insurance it's a $500 deductible. Online research has led me to believe that this is a manufacturer defect as it has high numbers of complaints.

- Belleville, MI, USA

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