really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,979 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 brakes problems

brakes problem

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2016 Mazda CX-5 Owner Comments

problem #5

Dec 292016


  • 30,000 miles


Mazda has a tsb 04-005/15 that needs to be expanded to include the 2016 model year; currently it only covers model years 2013-2014, build before Oct 9, 2013. My 2016 CX5 (with less than 30,000mi.) has experienced the same failure as described by Mazda's tsb (excessive outer brake pad wear with little inner pad wear). Madza service managers are not honoring this tsb if the the VIN is after the effectivity date. Sorry I don't have any photos at this time to document the problem. I have attached Mazda's tsb 04-005/15 which describe the problem and their proposed solution, and how they have extended the vehicle warrenty period for having this issue repaired.

- West Chester, PA, USA

problem #4

Nov 172016


  • 20,700 miles
Electronic parking brake stays engaged while driving causing brakes excessive wear and brake failure. Five 2016 CX5 vehicles manufactured in same 5 month period came to dealership with same problem. Problem first detected by squeaking. Problem gets worse until difficult to stop when braking. Grumbling noise in front caused by bad bearings. Providing dealer records and parts that have been ordered. Concerned that Mazda has not addressed this issue which may not manifest itself for a year or more after purchase. Mazda is still selling the 2016 models since the 2017's have been delayed. Mazda has had rear brake problems in its previous models of CX5 but does not address issues on the 2016. Concerned that someone may be seriously hurt or killed by this braking issue. Car has been in service since November 17 2016 because suitable parts are still on order. Worried that with time parts will deteriorate again. Please see part number of the epb unit still outstanding on attachment.

- Scottsdale, AZ, USA

problem #3

Mar 202016


  • 400 miles
Bought new car; driven less than 400 miles; thudding noise noticed pretty much from day 1. got louder. Took it in. The right rear hub, and bearing assembly were faulty and had also damaged inner disc. The dealer fixed it but assurance of "faulty part, doesn't happen with Mazda" now does not ring true. This could have been a safety issue for me had I been driving long distance, for which this car was purchased.

- Los Altos, CA, USA

problem #2

Dec 172015


  • 1,797 miles
The contact owns a 2016 Mazda Cx-5. the contact stated that while attempting to stop at 20 mph, the brake pedal was depressed and failed to respond. The contact stated that while the brake pedal was depressed, the vehicle accelerated continuously. The vehicle was able to be stopped after the brake pedal was depressed to the floorboard. The vehicle was towed to a dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 1,797.

- East Palo Alto, CA, USA

problem #1

Dec 032015


  • 7,000 miles
While attempting to pull into a parking space with a 2016 Mazda Cx-5 (7000 miles) all of the warning lights on the dashboard lit up and the car started accelerating on its own (unintended acceleration). The brakes would not work! in an attempt to avoid the car parked in front of me I swerved to the right, unfortunately I hit the parked car with enough force to moved it about 12 feet forward. My vehicle continued going up an over a curbed median and finally came to rest approximately 100 feet away with enough force (brakes finally worked) to knock my glasses off as my head jerked forward. Vehicle was towed to the dealer and was examined and deemed "working as designed". supposedly, information was sent to Mazda usa engineers, the dealer states they found nothing unusual but have never given me a written report stating so even though I have requested it on multiple occasions. The dealer recommendation was to fix the damage to my car ($4400 worth) and then they would install a "special black box" and drive the vehicle for a few days. After driving the vehicle for 3 days, the dealer still says that nothing is wrong with the vehicle. We feel that Mazda Corp should take this vehicle back and inspect it thoroughly for unintended acceleration, as we do not feel comfortable driving this vehicle anymore.

- Pittsford, NY, USA

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