really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
6,059 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 drivetrain problems

drivetrain problem

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2016 Mazda CX-5 Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #7

Nov 182015


  • 49,000 miles


Had fully loaded CX5 touring 4 months. Suddenly today, when I press on accelerator, car would jerk as it was attempting to drive forward. After I made it to work, left work early to go to dealership. Car would start and go into reverse, but it would not go forward in drive. Car had to be towed to dealership, where they are trying to diagnose the problem. I am really nervous that they find the problem and fix it correctly the first time. I have a 90 mile commute (round trip) on a fast moving toll road, and cannot take the chance of breaking down when I am in route.

- Arlington, TX, USA

problem #6

Nov 112015


  • 3,500 miles
First experienced the problem two days ago, shift the gear from parked position to reverse but the gear failed to engage immediately; then shift the gear to drive again gear failed to engage immediately for 3 or 4 seconds then sudden jerk when gear engaged vehicle starts to move forward (luckily did not step hard on the accelerator and rev the RPM). Same problem happened on highway speed with either acceleration/deceleration where RPM rev from approx. 2500rpm surge to 4500/5000rpm then experienced strong jerk. Also, when vehicle stopped at signal (longer stop) gear in drive position seems to disengage and same problem occurs. Vehicle left at Mazda dealership and checked by Mazda service mechanic awaiting for their investigation.

- Playa Del Rey, CA, USA

problem #5

Apr 242015


  • 100 miles
The contact owns a 2016 Mazda Cx-5. while driving at various speeds, the vehicle lost power. In addition, the accelerator pedal was depressed, but the vehicle failed to accelerate. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 100.

- Poughkeepsie, NY, USA

problem #4

Sep 152015


  • 700 miles


I had driven my new car for only about 700 miles when the transmission failed. I was waiting for a red light to turn green. When it did, I pressed on the gas and the car engine roared, but the transmission acted as if it were in neutral. The car went no where for about five seconds. I put on my hazard lights and was lucky not to be hit from behind. Eventually, the drive kicked in. I took it to the dealer and was told it needed a new transmission. There was no known recall issue as of yet. Mazda replaced the transmission as per the warranty.

- Boardman, OH, USA

problem #3

Sep 252015


  • 1,000 miles
The vehicle would not go from reverse to drive or drive to reverse. It would be in drive but would reverse. Then it would lurch forward and the engine would rev and it would go forward. It had a delayed reaction when changing the gears and engine would rev up when it finally would change. I took it to Mazda dealer and they said it needs a new transmission. It has 1000 miles and is about 6 weeks old.

- Lake Providence, LA, USA

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problem #2

Sep 182015


  • 2,150 miles
Automobile was almost brand new, didn't even have license plates on it yet, when I proceeded to back out of a parking spot. The vehicle backed out but would not go forward in drive. It finally lurched into drive after giving it more gas and revving the engine. I turned the vehicle off and restarted it, again same issue. Would not move forward in drive, even in manual shift mode. Had vehicle towed. Mazda stated they are replacing the entire transmission. I am reporting in case their are others having this issue. Very thankful it happened in a parking lot and not when I was trying to pull out into traffic.

- The Woodlands, TX, USA

problem #1

Aug 252015


  • 3,300 miles
Stopped on highway at red light. Went to pull out on green, car hesitated then it felt like I was being hit from behind the transmission engaged with a big thud before I could get moving. Further on down the road it would without warning, downshift then upshift, going sometimes from 6th gear to 3rd and throwing me forward. Everytime I would stop and try to start there was hesitation from the transmission then it would slam into gear. When I was stopped on a slight upgrade, the car would drift backward a good bit, the only way to stop it was to give it more gas and the transmission would again slam into gear. During all this no engine or warning lights of any kind came on. The model I was driving was less than 30 days old with only 3300 miles on it. I am concerned, because I traded in a 2014 Mazda cx 5 ( same model) and it also had to have the transmission replaced. Mazda is replacing the transmission in this 2016 unit.

- Jeannette, PA, USA

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