really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
1,375 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 fuel system problems

fuel system problem

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2016 Mazda CX-5 Owner Comments

problem #3

Sep 112016


  • 524 miles


Within two months of purchasing the vehicle it broke down (in motion) on the highway, towed it to a Mazda dealership who diagnosed the problem as water in the fuel. After a week the vehicle was returned, this time the fuel gauge was inoperable and it continued to sputter, took it to a second dealership who kept it for another week who apparently fixed the problem. The vehicle seemed ok and exactly one week later after parking it (stationary) and walking away it burst into flames, the flames incinerated three adjacent vehicles.

- Fort Hood, TX, USA

problem #2

Aug 102014


  • 300 miles
Brand new Mazda CX5 2days after first use vehicle started bucking badly. First reported to dealer and comment was "it is the driver" next day on parkway while attempting to pass the vehicle slipped into what appeared to be neutral nearly resulting in lane change accident, . car continued to buck slipping gears in routine driving. On way to return car to dealership car started to move at red light and then stopped resulting in minor rear end collision.

- Kendall Park , NJ, USA

problem #1

Aug 252015


  • 3,300 miles
Stopped on highway at red light. Went to pull out on green, car hesitated then it felt like I was being hit from behind the transmission engaged with a big thud before I could get moving. Further on down the road it would without warning, downshift then upshift, going sometimes from 6th gear to 3rd and throwing me forward. Everytime I would stop and try to start there was hesitation from the transmission then it would slam into gear. When I was stopped on a slight upgrade, the car would drift backward a good bit, the only way to stop it was to give it more gas and the transmission would again slam into gear. During all this no engine or warning lights of any kind came on. The model I was driving was less than 30 days old with only 3300 miles on it. I am concerned, because I traded in a 2014 Mazda cx 5 ( same model) and it also had to have the transmission replaced. Mazda is replacing the transmission in this 2016 unit.

- Jeannette, PA, USA

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