really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,219 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 miscellaneous problems

miscellaneous problem

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2016 Mazda CX-5 Owner Comments

problem #17

Jan 102017


  • 7,900 miles


The gps installed in this auto frequently doesn't work. Often when it boots up, but also often it loses location while driving. You can detect this if it puts you into an absurd place, like the middle of the ocean. But often it puts you on a road where you aren't. this is definitely a safety problem. Dealer cannot fix.

- Boca Raton, FL, USA

problem #16

Dec 102016


  • 900 miles
While driving the vehicle, the infotainment system abruptly turned off. Shortly thereafter and immediately after activating the turn signal the car stalled. The vehicle seemed to have completely turned off and coasted to a stop. The car then restarted and the check engine light was on.

- Boise, ID, USA

problem #15

Sep 262016


  • 4,800 miles
About 10% of the time, the "walk away" automatic door lock feature fails to work and the vehicle remains unlocked. The issue seems to be that the sensors don't detect that the door(s) has been closed, and the system fails to engage as normally indicated by an audible beep upon door closure. This is not due to the doors not being closed fully. Opening and reclosing any door (sometimes twice) activates the system. Unfortunately we don't always realize that the system didn't function correctly and return to an unlocked car. This has been occurring since the vehicle was purchased, but the dealer couldn't find a problem upon inspection.

- San Diego, CA, USA

problem #14

Sep 042016


  • 4,500 miles


Driver side window exploded. I was driving on the highway when I heard a bang like a gunshot and my window went to, pieces.

- Deerfield Beach, FL, USA

problem #13

Jun 242016


  • 4,000 miles
I parked my 2 month old Cx-5 in the garage, came out the next morning and the windshield was cracked, by the time I got to work the crack had spread, within 3 days it was half way across the windshield. I took it to 2 different glass replacement companies and 1 body shop and all 3 places said the crack was body frame related, I.e. not my fault. I took it the Mazda dealership I purchased it from and they said it was my problem and that it would be not covered under warranty or it would cost $750 to replace. To make it more of an inconvience there are only 3 or 4 places you can get he factory windshields from and they are on the East coast on back order (might have a problem there) for a month.

- Belton, MO, USA

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problem #12

Jul 192016


  • 1,000 miles
I came out to my 1 month old Mazda Cx-5 this morning to find the contents of my glove box and console strewn about the interior cabin. Clearly the car had been broken into, but there was no sign of forcible entry. I rely on the walk-away lock function to lock my car when I exit the vehicle (as described by the dealer & owner's manual). Later the same morning I tested the autolock after driving the car, and then putting it in park and turning off the engine. I walked away from the car with the keyfob in my handbag and had someone stand next to the front passenger door and check the car door handle -- the car did not lock. I called the service dept at the Mazda dealer where I bought the car and they suggested that the autolock might have gotten defeated in the onboard computer settings. I checked the settings as they directed and all of the autolock features were toggled in the on position. The service rep also suggested that the autolock will not function properly if you walk away from the car too quickly.

- Baltimore, MD, USA

problem #11

Jun 012016


  • 9,000 miles


Less than 1 year vehicle. Had transmission issue. Won't shift into 1st gear from a stop, or reverse. Can be very dangerous at intersections or stop signs. Had to replace transmission.

- Foster City, CA, USA

problem #10

May 132016


  • 900 miles
When reversing out of driveway, going from reverse to drive, the car aggressively goes forward. A jerking forward motion that causes the tires make a brief skid sound. This has happened multiple times.

- Covina, CA, USA

problem #9

Feb 292016


  • 8,700 miles
Purchased new 2016 madacx5 in April 2015. Wife was pulling into the garage and was about stopped when it lunged forward striking the back wall of the garage. Car was moving at less than a mile per hour with her foot on the brake.damage done to vehicle and garage. Took it to the dealer, who kept the vehicle and drove and monitored it for a week. They found no problem. Mazda told me to return my loaner and pick up my vehicle. I told them it was unsafe. They will give me a deal on a new vehicle. I was outside when my wife entered the garage and witnessed the incident.

- Glenwood, IL, USA

problem #8

Feb 012016


  • miles
Anyone can start and steal any new Mazda thru this method! assume you're connected using Mazda remote - key-fob or mobile. It's registered to your car. So, when you press the button/screen it sends "whatever" to transmitter. Transmitter's input side is coupled exclusively with that item and so transmitter recognizes it as authentic. Now, here's where the security chain breaks. Transmitter's output side, sends a set volt(?), shorts(?), series of signals(?) into the coupler of the car to which it's connected. The white 3-prong connector - passenger side. If ury-rig that coupler and sent the same set of output the car immediately starts up anyone with a decent measuring tool can capture the transmitter's output when its sending by removing the connection from the white jack and connecting it to his/her tool box. Once done, it'll work across all cx(X) series. That's why the remote key-fobs are so expensive @ Mazda. They have all the security logic, the transmitter's rather dumb. But: I know after I have remote started the car, as soon as I open the door, the car shuts down. Here however, imposer was already inside the car. So, that security feature he was able to bypass.

- New York, NY, USA

problem #7

Jan 042016


  • 879 miles


2016 with less than 900 miles and a month old. Started to hesitate when placing it in drive (automatic transmission). Made a service appointment and before the appointment I stopped at a light and when I stepped on the accelerator it hesitated for approximately 5 seconds before jumping into gear and all warning lights went off and the car went into limp mode. Dealership said that they are replacing the transmission but that will take a while. They said that the Mazda techs have never seen this before and want to look at my transmission. Did research on the web and found this has happened before.

- Tallahassee, FL, USA

problem #6

Jan 012016


  • 4,000 miles
Bought 2016 Cx-5 mid-Sept, then started experiencing 5-second lags after shifting into drive in late Dec (approx 4,000 miles on vehicle). The car would hesitate and jerk, as if it had been in neutral, despite pressing down accelerator gently or fully. On new years' day the car was unreliable from a stop, even after a minute pressing accelerator in drive. 5 warning lights lit up on dash including at, engine, transaxle warning, and emergency, drive acted like neutral, so it was dangerous to cross an intersection after a stop light. Couldn't get above 2000 RPM, and that after a slow ramp-up. Still worked fine in rev which eliminated some possibilities like trans fluid. Check in with the service department of Mazda hamilton imports in NJ 609-587-7600 to find out what they had to replace!

- Princeton, NJ, USA

problem #5

Nov 152015


  • 500 miles
I have a fully loaded CX5 grand touring 2016 ---which after driving 500 miles, the transmission failed. When putting the gear in drive, the car did not move--and acted as if it was in neutral. After a bit, it would lurch forward into drive--which was scary and dangerous. My experience with the transmission is very similar to other reports on this site and should be investigated. I became stranded in a parking lot until I was able to get the car to move. I had to have it towed from my driveway since it was not safe to drive. A new transmission was ordered from Mazda and installed. I received my vehicle back after 2 weeks. After driving for a week, approximately another 200 miles, I experienced a "creaking" noise when depressing the gas pedal from a parked or stopped position. Now I am being told that the control arm has failed and has been ordered from Mazda. How could all of this be failing on a brand new car? it is very upsetting and preplexing. Please investiage what is going on here--

- Monroe, NY, USA

problem #4

Oct 012015


  • 500 miles
I am so upset with Mazda right now. I have a fully loaded Cx-5 grand touring with everything that could be added. However, my navigation had been recalled within the first week and 2 weeks later I had a huge crack on my windshield. This crack is the weirdest thing I have ever seen. My dealer said it had to be a rock, but I parked my car and after school I came out to this really long crack. I have researched this and many of us are all having the same problem. The windshield is on back order and is super expensive. This is crazy and Mazda should pay at least half of the price. I have never had so many problems with a car. I have had 5 Mazda's and this one is a lemon.

- Spring, TX, USA

problem #3

Sep 182015


  • 2,150 miles
Automobile was almost brand new, didn't even have license plates on it yet, when I proceeded to back out of a parking spot. The vehicle backed out but would not go forward in drive. It finally lurched into drive after giving it more gas and revving the engine. I turned the vehicle off and restarted it, again same issue. Would not move forward in drive, even in manual shift mode. Had vehicle towed. Mazda stated they are replacing the entire transmission. I am reporting in case their are others having this issue. Very thankful it happened in a parking lot and not when I was trying to pull out into traffic.

- The Woodlands, TX, USA

problem #2

Aug 122015


  • 800 miles
Car was parked while at work, came out to find the windshield cracked, right down the middle. No rock chips anywhere to be found. Took it to the dealership they contacted a Mazda rep who agreed it was a defect. I was relieved to hear that, but very dissatisfied that the replacement windshield is on back order for a couple months. The windshield is cracked badly enough that I do not feel comfortable letting my pregnant wife drive it. We bought this larger vehicle to fit a baby carrier, now the baby will be here before the windshield. This puts us in a tight spot, we have a brand new vehicle we can not drive. I understand the dealerships not at fault and they were very friendly, and helpful. I am glad they agreed to replace it, but still out of a vehicle for almost 3 months without a rental is crazy.

- Kingwood , TX, USA

problem #1

Jul 192015


  • 4,200 miles
The car was parked over the weekend in a very secluded county location (no other people around). I noticed a large crack in the front windshield two days later when I next used the car. There are no visible chips on the glass. The crack spread outward from where the rear view mirror is attached. I believe this is a factory installation or defective part issue.

- Pownal, VT, USA

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