pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,800 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2016 Mazda CX-5 windows / windshield problems

windows / windshield problem

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2016 Mazda CX-5 Owner Comments

problem #1

Jun 052015

CX-5 4-cyl

  • 2,800 miles


While driving on the highway, we noticed a crack that began at the bottom center of our new Cx-5's windshield. There had been no impact by a rock or anything else. It began at the very edge of the windshield, and went upwards. We were on a weekend trip, and there was no nearby Mazda dealer. Over the miles the straight crack grew into question mark shape about 10" high. Arriving at our destination, the dealer claimed there was a tiny impact mark exactly underneath the wiper blade. I was not able to see anything except the crack, and I know there was no impact of any type. This was a Friday, and the dealer said the glass couldn't be there until the following week -- by which time we would have returned home -- so we drove home a couple of days later and spoke with the dealer who sold us the car [note that it was about 3 weeks old -- practically new]. our dealer [North point Mazda, in sherwood ar] also claims there is an invisible impact mark. Of course, with an impact, they avoid all responsibility. Looking at this database, there seem to be a lot of people in the same situation as mine -- new Cx-5 owners developing a mystery cracked windshield. This is expensive glass -- it has sensors for the wipers, etc. And now the glass is on backorder, so will take a month to arrive! over the miles the crack has grown in size, and has also branched out. I wonder when my new vehicle actually becomes unsafe to drive? Mazda says it's not their problem, and their service manager and general manager have both declined to even return my call. Clearly they aren't proponents of service after the sale! hopefully the rest of the car holds up better -- we really like it except for the giant, multi-branch windshield crack that we now have to live with for another month! of course, North point Mazda won't be getting any more of my business....updated 07-16-15 updated 9/21/2015

- Nlr, AR, USA

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