10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
700 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Mazda CX-5 seat belts / air bags problems

seat belts / air bags problem

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2020 Mazda CX-5 Owner Comments

problem #4

Aug 142025

CX-5

  • miles

A D V E R T I S E M E N T S

While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while I was driving. There was no collision or impact, there was no debris on the road, or any significant bumps in the road. There was a very loud explosive sound and then my entire passenger side was covered in blue. The sound was so loud that it left my ears ringing and left me badly shaken up. I lost all visibility out of my passenger side as all of my side windows and mirrors were obscured, and I knew there was traffic in that lane along side of me. It felt very dangerous and I had to rely on my lane change sensors to safely pull to the side to assess any damage. There was no evident sign of any impact to my car. All of the glass was intact, there were no scratches, dents or missing paint. The airbag fully deployed for no apparent reason and I was extremely lucky that I was not injured and that my reaction did not cause an accident when this happened. The car was taken to a Mazda dealership to assess, and they did not find any damage either, but said there was no mechanical error on the part of the car, so it is still unexplained. I had it evaluated by an autobody/collision shop, again no damage was determined, their scan showed a diagnostic code that there was a "circuit short to ground".

- Milford, PA, USA

problem #3

May 192025

CX-5

  • miles
-Passenger side air bags deployed for no reason on May 19, 2025 at 1945h. -Driver safety compromised due to shock, momentary loss of hearing, disorientation while driving. -Other drivers safety compromised due to driver having to react, re-orient themselves and drive to safety. -Culver City Mazda dealership ran diagnostic. Conclusion: air bags deployed due to pressure. NO OTHER conclusions regarding system error, software error, ignitor, sensors or vehicle impact. -Police inspected vehicle at time of incident. No damage was observed or reported. -NO warning lamps or messages appeared prior to passenger air bag deployment.

- Los Angeles, CA, USA

problem #2

Sep 172022

CX-5

  • miles
Airbags did not deploy when I crashed into a guard rail dragging for 40-50 feet.

- Reading, PA, USA

problem #1

Mar 132021

CX-5

  • 2,800 miles
Vehicle was on a city street traveling at 35-40 mph when the front left wheel (yokohama geolandar G91) spontaneously blew out despite not colliding with any objects or road hazards. As a result, driver side curtain and seat airbags erroneously deployed and the vehicle immediately shutoff, causing disorientation and temporary loss of hearing in one ear.

- Foster City, CA, USA

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