This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Mercedes-Benz C250. The contact stated that she noticed that the air bag warning light was illuminated. The dealer was contacted because the vehicle had been serviced under NHTSA Campaign Number: 21V638000 (Air Bags) and the dealer stated that the seat belt was malfunction. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 78,000.
Please allow this to serve as a limited notice to I) Mercedes-Benz ag, II) mbusa and III) daimler ag of a new takata airbag inflator rupture for tread compliance purposes. The subject vehicle is a 2012 Mercedes-Benz C250W, VIN#: ***************** (the 'vehicle'). I have the privilege of representing two individuals who were severely injured on 11/7/2020 when the passenger-side takata airbag installed in the vehicle improperly ruptured during a crash event deployment. The vehicle was in motion at the time of the rupture. Due to the violent explosion of the inflator module, the inflator's igniter caps and housing blew apart and struck the passenger, a young female, in the face and head with lethal velocity. The incident occurred in pinellas county, Florida. The young female passenger has been hospitalized for 2 weeks with severe injuries and multiple surgical procedures. Her current injuries include but are not limited to, loss of vision in her left eye, cognitive trauma, facial paralysis and diminished hearing capacity in both ears: As shown below, the passenger-side airbag module blew apart (as we have seen in multiple passenger-side takata bags)'due to the large amount of ammonium nitrate propellant used in this model for deployment. The below images show pieces of the inflator module post-explosion, including the inflator mesh, housing and igniter caps from stage 2 separation. ## VIN passed ## 2012 Mercedes-Benz C250W ##
My Mercedes has a recall for the takata air bags. I do not live in close proximity to a Mercedes dealership. I have spoken to the dealership in orange park, fl which is around 85 miles away. I have, also, spoken to Mercedes customer care. Neither will assist in having my car picked up and taken to the dealership or are they offering any assistance in removing a barrier to have the air bag replaced. I understand this is an important recall but how do I comply and mitigate risk of injury if Mercedes is not willing to help car owners who live in rural areas? please advise.
I received a recall notice in January 2019 to replace my passenger side airbag module as the defect may cause the airbag to explode. The NHTSA recall number is 19V010. I have called the local dealership numerous times and they still do not have the parts available. Please advise.
- Folsom, CA, USA
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Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of raleigh (5607 capital blvd, raleigh, nc 27616 (919) 573-5050) and Mercedes-Benz of durham (110 kentington dr, durham, nc 27713, (919) 794-7077) where it was confirmed that parts were not available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 17V017000 (air bags) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of salt lake city (575 S state St, salt lake city, ut 84111) was contacted and confirmed the parts were not available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated he has called the dealer numerous of times.
Takata recall. The contact owns a 2012 Mercedes Benz C250. The contact received a notification of NHTSA campaign number: 17V017000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer Mercedes Benz of augusta, 3061 Washington road, augusta, ga 30907, confirmed parts were not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V017000 (air bags). The contact stated that Mercedes-Benz of athens (located at 1886 luxury dr, watkinsville, ga 30677, (706) 549-6585) and carlton motorcars Inc. (located at 2446 laurens rd, greenville, SC 29607, (864) 213-8000) exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue and stated that the part was not available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Mercedes-Benz C250C. The contact received notification of NHTSA campaign number: 17V017000 (air bags). The contact called Mercedes-Benz of san antonio at 210-920-3237 (located at 9600 san pedro ave, san antonio, tx 78216) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 17V017000 (air bags). The contact called critz Inc. Mercedes-Benz of savannah (7000 abercorn St, savannah, ga 31406, (912) 354-7000) and was informed that the parts were pending and unavailable. The contact spoke with the manufacturer and was informed that this was a voluntary recall and that he would be notified when they received the parts. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V017000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called plaza motors (located at 11654 olive blvd, creve core, mo 63141, 314-485-4926) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Consumer stated while driving in a snow cover road, heard a loud noise and realized car hit the curve taking down the passenger bumper.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 17V017000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called fields motorcars (4141 N Florida ave, lakeland, fl 33805, (863) 688-8111) and was informed that parts were not available. The manufacturer was contacted and referred the contact to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated she is the original owner and 20,000 miles in March 2019.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received a recall notice for NHTSA campaign number: 17V017000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called james motor company Mercedes-Benz (2440 richmond rd, lexington, ky 40502, (859) 268-1150) and Mercedes-Benz of louisville (2520 terra crossing blvd, louisville, ky 40245, (502) 565-4410) and was informed that the parts were not available. The vehicle was not repaired. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact stated that the recall notice for NHTSA campaign number: 17V017000 (air bags) was received. After contacting fletcher jones Mercedes-Benz (3300 jamboree rd, newport beach, ca) and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were not available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received a recall notification for NHTSA campaign number: 17V017000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Park place motorcars Mercedes-Benz arlington (4201 beltway pl, arlington, tx 76018, (833) 666-5434) was contacted and confirmed that parts were not available. The manufacturer was made aware of the issue and informed the contact that she was unable to receive a loaner vehicle because a crash had not occurred. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue and stated that the part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2012 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V017000 (air bags). The contact stated that Mercedes-Benz of long beach (located at 2300 E spring St, signal hill, ca 90755, (562) 374-7759) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Elk Grove, CA, USA