This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"Front Right Malfunction Service Required." Recently purchased vehicle, dealer performed recalibration before sale (error did not display during test drive or before purchase). 30 minutes after purchase notification popped up, dealer agreed to pay for repair. Took to non-purchasing Mercedes dealer, they were able to reproduce and quoted for $4179. Repair included seat replacement and height adjustment replacement. Purchasing dealer then refused repair The error pops up randomly, with person in passenger seat and without. Afraid to have anyone ride as a passenger, if a wreck occurs the airbag could not deploy.
Per the attached Repair Order 948486 dated May 13, 2020, when I brought in the car to Fletcher Jones in Newport Beach for the airbag recall, I thought both of the Takata airbags were replaced and not just the passenger airbag. In fact, Repair Bill Job A states: -€œReplace Driver and Front Passenger Airbag-€. -€œNo Charge-€ I did not notice that they only replaced the passenger airbag. I would not have known the driver-€™s side was not replaced if the airbag warning light did not come on. Please direct Fletcher Jones to finish this repair properly. Per the enclosed photos, my dash display now has an image of the airbag and it says -€œFront Left Malfunction Service Required-€. I am very worried what will happen if we get into an accident. Per the highlighted text attached, on April 14, 2021, a driver reported: -€œFront drivers air bag malfunction light is illuminated and horn nor any controls on steering wheel work at all.-€ I checked the horn and the steering wheel controls on our C250 when I read this. I discovered they do not work on our car as well. This drivers report goes on to say: -€œ-€¦repairman states this is a common issue with this car. I believe this is a serious safety issue with this vehicle as the airbag malfunction can possibly cause serious injury to the driver and the horns inability to function prevents the driver from alerting any other drivers if they stray from lane, are backing out of parking space, or distracted at a red traffic signal.-€ On Repair Order 948486 Fletcher Jones tried to reset the headrest which popped open when I sat in the car and put my head against it to rest. It was not due to any accident, the car was stationary. Fletcher Jones could not reset the headrest and asked for $1200 for a new one. Clearly this is also a defect because it did not occur during an accident and the headrest should not have separated. An attached article shows the Takata airbag problems still exist as ticking time bombs. MB CEO did not reply to my letter.
2013 Mercedes Benz C250. Consumer writes in regards to takta airbag safety recall. The consumer stated it was difficult getting in contact with the dealer in order to have the recall repair completed. The consumer requested to have the vehicle towed or, picked up by the dealer, due to having medical issues.
The contact owns a 2013 Mercedes-Benz C250. The contact stated while driving approximately 5 MPH, the driver-€™s side air bags were inadvertently deployed. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, no assistance was provided. The approximate failure mileage was 79,000.
As I sat in my vehicle waiting for the traffic light. I felt a sudden hit on my head. At that moment I was confused, and thought someone had rear ended me. So like anybody would, I pulled over only to find out that the headrest on my 2013 Mercedes Benz C250 had came apart. It seems like the plastic inside tore apart from the springs causing pressure for it to deploy.
- Cathedral City, CA, USA
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Driving vehicle normally and turn the wheel and hear clicking sound from around steering wheel. Front, drivers air bag malfunction light is illuminated and horn nor any controls on steering wheel work at all. Error message displayed "front left malfunction, service required" symbol for airbag displayed. Took vehicle to Mercedes of palm beach dealership and they stated their were no open recalls on this model. I mentioned campaign 2017120024 (elec) campaign desc. 1709P46C62 (elec) and they state no open recalls on my vehicle. Took vehicle to reputable established Mercedes repair shop and they diagnosed the issue as "no communication with steering control module" repairman states this is a common issue with this car. I believe this is a serious safety issue with this vehicle as the airbag malfunction can possibly cause serious injury to the driver and the horns inability to function prevents the driver from alerting any other drivers if they stray from lane, are backing out of parking space, or distracted at a red traffic signal.
I have several saftey recalls and performance recalls. Right now my car is not operable due to these recalls. There is no dealer on my island. This vehicle was purchased brand new from Hawaii and shipped to guam. The dealer is requesting us to ship back the vehicle to fix these recalls. Which will cost me about $10,000 for shipping. How do I go about this.
Airbag was deployed once they car was turn on, as I shifted to reverse to back away from a parking spot, airbag deployed. No impact, no collision, no pot holes. Vehicle was about tonreverse. Airbag struck primarily in the chest, neck, and throat. Whiplash effect has also cause lower back pain.
The contact owns a 2013 Mercedes-Benz C250. The contact took the vehicle to Mercedes Benz of Oklahoma city (14240 broadway ext, edmond, ok 73013) to be repaired under NHTSA campaign number: 19V010000 (air bags). Upon return of the vehicle, the contact stated that an error message displayed on the instrument panel indicating that the front passenger's air bag was disabled. The contact also stated that the passenger seat belt failed to buckle and operate as needed. The contact took the vehicle back to the dealer where she left in the vehicle to be serviced. The contact was then informed that the mechanic was not able to duplicate the air bag warning sensor light failure and she was also given an estimate for the repair of the passenger seat belt. The manufacturer had yet to be notified of the failure. The vehicle had yet to repaired. The failure mileage was unknown.
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of alexandria (200 S. pickett St, alexandria, va 22304, where it was confirmed that the part was not available. The manufacturer was contacted and made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-Benz of buckhead located a: 2799 piedmont rd ne, atlanta, ga 30305, and it was confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that Mercedes-Benz of atlanta South (located at 3775 royal S pkwy, atlanta, ga 30349), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2013 Mercedes Benz C-250. The contact received NHTSA campaign number: 18V043000 (air bags) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of palm beach located at (4000 okeechobee blvd, West palm beach, fl 33409, (561) 609-0902), was contacted and confirmed that part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was advised 2 plus years ago by delray beach, fl.Mercedes Benz dealer that an airbag recall was in effect on my Mercedes Benz. I have visited the dealer, now owned by auto nation, multiple times only to be told parts were (still) not in stock. I subsequently corresponded with the CEO ag daimler, stuttgart, germany. His first response to me was it's not daimler ag's problem rather Mercedes Benz usa. In my second letter to ag daimler I reiterated my plea that my cars value continues to decline & I can not trade with an open recall on my vehicle. Daimlee's CEO responded, not his problem & he had sent a letter of my concern to Mercedes usa. I receiver a call from Mercedes usa saying it was not their problem either. I was told this person it is the "fault" of the NHTSA saying it regulates when a certain vehicle make, model & year can be repaired or replaced. If true, you, as typical of goverment agencies, are putting my family & millions of other persons at risk. As well you are responsible for my vehicles decline un value & my ability to sell or trade it for the value it would have were it not for the faulty airbag system not yet, (2+ years) being repaired. Shame, shame, shame on you. And now the new insult as per my mechanic that my car's suspension system is bad with only 60,000 miles. Lastly, the driver's seat rapidly deteriorated. Took it to mb dealer who told me it was 4 months out of warranty & they gave me an auto fabric repair's name. It cost me $260 to repair the center panel, approximately, 6 X 16 inches. I am sick & tired if daimler ag, Mercedes Benz usa & now apparently you, the us government is responsible for the 2 + year hold-up in my car's airbags replacement putting my family at high risk of injury or death is disgusting.
The contact owns a 2013 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 18V043000(air bags) however, the parts to do the recall repair was unavailable. Mercedes-Benz of temecula located at (40910 temecula center dr, temecula, ca 92591) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted Mercedes-Benz of arcadia located at (101 N santa anita ave, arcadia, ca 91006) where it was confirmed that the part was not available. The contact was unable to reach the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 18V043000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer atlanta classic cars (1705 boggs rd, duluth, ga 30096, (770) 279-3600 was contacted, where it was confirmed that the remedy was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2013 Mercedes Benz C-250. The contact received NHTSA campaign number: 18V043000 (air bags) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called fletcher jones motorcars (3300 jamboree rd, newport beach, ca 92660, (949) 718-3000) who stated that the remedy parts were not available. The vehicle was not diagnosed or repaired. The contact did not experience a failure. The manufacturer was contacted however no further assistance was provided. VIN tool confirms parts not available.
Recall on my car is still waiting to be fixed. I bought this car brand new in April 2013. Mileage to date is only 22, 271 miles. I am now back in Canada but could not bring my car to Canada because there is an outstanding recall. In May 2018, the recall on steering was fixed. Because I do not live in California anymore, it is in a garage wasting away. I only usse the car in my yearly visits to check on it. Last 2018, I used the car for less than 1,000 miles. In 2019, I have not used the car. Last Feb 2020, I requested a friend to have my car checked at an mb dealership (fletcher jones in fremont, ca). They replaced the whole steering mechanism because it was leaking oil profusely. I complained that since the recall on the steering was only fixed in May 2018 and used the car less than 1,000 miles, how can the steering mechanism damaged as such. Also, although the car is almost 7 years old, the total mileage on the car is only 22. 291 miles. Is it possible that there is a manufacturer's defect in this part? on account of the fron passenger airbag recall not yet being fixed, I left my car in California. It was scheduled to be fixed in 2019 but was moved to April 2020. I have wasted so much money in this car but am not enjoying or benefiting from it. I pray that the airbag recall in this car be finally fixed this coming April as I have decided to drive it from fremont, ca to toronto, Canada this coming first week of may with a co-driver. I am feed up spending so much money on a car I am not using and do not benefit from. Please help me get the airbag fixed before I drive it to toronto Canada from stockton, ca, a distance of more than 2,600 miles, exposing myself and my co driver to high risk of not having a proper working airbag.
Takata recall. The contact owns 2013 Mercedes-Benz C250. The contact received notification NHTSA campaign number: 18V043000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Mercedes-Benz of el cajon 1111 wagner dr, el cajon, ca 92020 (619) 365-9439) was contacted and confirmed the remedy part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Charleston, SC, USA