The contact owns a 2008 Mercedes-Benz C 350. The contact stated that the vehicle was shifted into reverse but the vehicle would not respond. The contact then shifted into drive but still, no response. The contact had to restart the vehicle to in order for the vehicle to respond. The vehicle was taken to the dealer but the dealer did not perform a diagnostic test. The failure mileage was 21,000. The VIN was not available.

- Alhambra, CA, USA

I really needed mb to come through for me in my situation. I'm a loyal owner of Mercedes Benz (two cars in the past 4 years). My most recent purchase, the C350 sport, came down with a transmission breakdown last week after 3 years and just 86K miles. I had the car towed to the euromotors, germantown md just to be told that I was going to have to pay about $10 K in repairs. I became a mb customer because of your craftsmanship reputation. I never expected a powertrain issue so early in the life of such a great car. Their service department diagnosed my car as needing a new transmission but are not willing to offer a courtesy repair on my car because my regular scheduled services had not been completed by them or since 38K miles. As the GM of euromotors germantown I'm writing to ask for your help in my unique situation. I'm sure you are also a Mercedes Benz owner or driver and in that case how would you feel as the owner of brand that has be portrayed as one of the finesse car companies around based on craftsmanship and reliability factors to just get hit with a transmission problem in less then 4 yrs and 86K miles. I wished mb stood behind their products as advertised, I guess I made a big mistake when I left BMW to become a Mercedes owner.

- Bowie, MD, USA