This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple electrical failures, independent sensors failed prematurely. Air bags sensor, distance radar sensor, microphone sensor, ambient lighting fails intermittently, audio fails intermittently, ac fails intermittently, and engine turns off randomly. Possible defective body control module failure or electrical harness defects. Failures occur when stationary and moving. Mercedes Benz refusing to investigate root cause of multiple independent system failures. These failure are highly unlikely to occur individually with automotive grade components with proper qualifications testing.
I signed a lease agreement with a Mercedes-Benz dealer on a 2020 cla 250 4matic car. However, due to a pending recall, the dealer cannot deliver the car to me (after a week of signing the lease contract) because Mercedes-Benz usa instructs them to hold the car before the recall issue is fixed. I searched on NHTSA.gov, the recall "mbusa campaign number 2020010007 NHTSA recall number 20V045" was reported on Jan 27, 2020, while still "recall incomplete, remedy not yet available" on Feb 28, 2020. I ask NHTSA to act, and urge Mercedes-Benz usa to either release a recall fix asap or let the dealer deliver the vehicle to customer. Then, a customer can visit a dealer for a recall fix when the recall remedy is actually available.
- Santa Clara, CA, USA
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- Lone Tree, CO, USA