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6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
2,500 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
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2021 Mercedes-Benz CLA250 windows / windshield problems

windows / windshield problem

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2021 Mercedes-Benz CLA250 Owner Comments

problem #1

Feb 192022

CLA250 4Matic 2.0L V4

  • Automatic transmission
  • 2,485 miles

A D V E R T I S E M E N T S

click to see larger images

shattered sunroof with no impact shattered sunroof with no impact shattered sunroof with no impact shattered sunroof with no impact

Was driving one fine day on the highway and suddenly my sunroof shattered. No external impact was heard or seen in the dashcam footage... The weather was sunny clear day, road condition was clear and a smooth road.

Was left stranded on the roadside, and Mercedes Roadside assist first hung up on me then refuse in assist to tow the car, states that glass are not covered.

3 weeks after the incident and numerous call to Mercedes Benz Australia, to no avail and no update... every time I called I get a different person, spend explaining the issues and then given a different reference number.

Called yesterday 07/03 and been told case was closed (no one from Mercedes called at all) and they will reopen and escalate the case to a complaint manager.

Never once a single call from Mercedes Benz at all....

- Leslie T., Caloundra, Australia

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