This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Mercedes E320-another electrical problem with the SRS-restraint light-gateway. Mercedes claims rear airbag problem, car unsafe to drive, but if you didn't buy it from servicing dealer, no loaner! mb vehicle motor inquiry indicated car was nav pre-wired. Planned installation when available, no prepay, now I'm stuck without nav, reason I bought
The car has been a disappointments since I got it in January 28,2003. It has had many problems and the dealership said its fix. Autohaus Mercedes Benz in pompano beach, Florida sold me a car that has been to the shop more than 10 times. 1)whippers very loud and don't clean. 2) fuel gauge does not work 3) tire sensors do not work 4)stereo shuts off and on 5)alignment problem car pulls to the right. 6)engine is very loud 7)engine hesitates. 8) sos malfunction 9)Mercedes Benz phone does not work. 10) lowjack system that they installed has not worked properly since they put it on. When they sold me the car they said that they were going to come out with a gps and a voice activate kit for the Mercedes Benz and now they tell me that they were not going to make it for my car so I was lied too. My car has been to the shop more than 10 times and still not fix and the service manager has lied to me because he said that the items are fix and two days later they are bad again. I will not recommend Mercedes Benz to anyone as they are not what they just to be. Also I will not recommend to anyone autohaus in pompano beach, Florida they do not believe in customer service and they service manager jerry odessy only lies to people as it did to me several times and he is also very rude. I have also E-mail the president of autohaus and he has never responded and the corporate office is not to far behind about customer service and rudeness. Do not buy Mercedes there are a lot of better car out there. If you buy a Mercedes make sure you car was not in a flood as I read that a lot of their cars were in a flood and they are selling them like nothing happend.
Electrical systems malfunctions. Service dept advised me that Mercedes is aware of the issues (plural) but they have yet to reach a 'fix'. I have had my E500 for 7 months. I am suspecting that the fix may be impractical as was the case with the navigation software that could not be integrated - forcing Mercedes to buy back their cars. I believe we are all getting false promises from Mercedes-Benz on any proposed fixes with the electrical bugs too.
My 2003 E 320 has been in the shop 3 times because when I come to a stop at times it will suddenly shut off and all the lights on the instrument cluster will light up. The problem is intermittent and the vehicle has 19,000 miles on it.
The 2003 Mercedes Benz E500 has a faulty gateway module and software. This module has resulted in problems being reported in my car that the brakes, self restraint system, telephone system, and tire pressure have failed. I have no way of knowing if the the safty systems are operational or not. At this point I am driving a car that says my SRS system is not working. I have been in the Mercedes shop no less than 3 times to have the problem repaired. It simply re-occurs after each repair.
- Denver, CO, USA
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- Summit, NJ, USA