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10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercedes-Benz E320 seat belts / air bags problems

seat belts / air bags problem

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2004 Mercedes-Benz E320 Owner Comments

problem #1

Dec 102021

E320

  • miles

A D V E R T I S E M E N T S

My car seat belts not fastened and car door warning devices stop working. I took it to the Mercedes service department and told and showed them the safety system was not warning me when my door was not properly closed or when I removed the seat belt while driving. They told me that they needed to replace my instrument cluster in order to fix the issue. They charged me almost $2300 to change the panel. When I went to pick the vehicle up. And I drove off and took my seat belt off to see if the repair was done and no warning light came on. I than while driving through a parking lot open my door and no warning happened. Now the dealership is telling me that their is nothing they can do to address this dangerous safety issue and that I have no recourse to get what I paid for. Because Mercedes Benz Corp will not allow them to code the new instrument cluster. I was driving one day and did not realize the door was ajar until I hit a bump and heard the rattling. I have spoken with other Mercedes Benz owners of my model and found they've had this problem, but it is just too expensive to repair. I have been dealing with this now since December of 2021 and now no one from the dealership is returning any calls or offered a answer to this issue. I have spoken with the Service Director last on February 7 2022. And he has not reached out to me since.

- Hopkins, SC, USA

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