This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side seat warmer melted through the leather seat and burnt a hole in my sweater The seat could have got on fire We took the car to Mercedes Benz of Lynnwood where our service advisor, John McDonald took pictures to send to MBenz USA The display panel did not show any error messages or error codes
I drove a short distance and started to smell burning, and saw some smoke in the cabin. I immediately pulled over and shut down the car. I called my husband and when he arrived we discovered that my driver's seat back had burned through from the seat heater. Luckily I was not injured and the burning did not spread, I assume because I was able to stop quickly and get out.
While driving the car tonight the seat started smoking and there is a burn hole on the driver seat 1/2 dollar in size. The car was in motion, seat heater in use.
The driver's seat back heater burned through the seat cover. At the time of discovery, the vehicle was moving and there was a burning smell. When the vehicle was parked in the garage, I discovered the hole in the seat. There was a similar issue involving 2000-2007 M-class, 2006-2007 R-class, and 2007 gl-class models which was settled in a class action lawsuit callaway V. Mercedes Benz. To my knowledge, there have been no recalls or acknowledgment by Mercedes Benz for any vehicles with the similar defect/hazard subsequent to 2007. My vehicle is a 2008 Mercedes E-class. While Mercedes repaired my seat at no charge, they unlawfully, in my opinion, required I sign a release prior to the commencement of repairs.
- Madison, WI, USA
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Fuel pump and sending unit is cracked causing fuel vapor to enter cabin. Also driver seat heater is over heating causing considerable discomfort and cannot be used. When I started to research these issues I found numerous other complaints for the same problems had been previously reported but I have not received a recall notice.
Turn heater for driver side seat, smelled something burning on left lateral lumbar area, noticed a burn through seat cover.this is the second time this has happen, had it repaired at dealership about five years ago.I was on city street when this happen,
Driver's heated seat burning"!" I've owned this vehicle since late may of '18. On tues. 11/06/18 after work, I started the car and began driving home. Turned on the heat and the driver's heated seat (it's 30 degrees and snowing here in mn). I take-off and not a minute later I smell what seems to be an electrical fire/smoke. There was likely even a whiff of smoke present. Thankfully I immediately figured it was unfortunately coming from my car and that the heated seat was likely the culprit. Turned it off, pulled over and noticed the pics attached (burned hole in lower right of seat if looking at it head-on). There was the mb-tex crack there prior. Now, I won't (unfortunately) be using my heated seat anytime soon, but my question is, what now? the wife uses her side all the time, never noticed any issues. Pretty scary/surprising and disappointing all at once.
The contact owns a 2008 Mercedes-Benz E350. While driving at 50 mph, the driver's seat heater caught fire. The contact pulled over and extinguished the fire himself. A police report was not filed. There were no injuries sustained. A dealer was not contacted. The manufacturer was made aware of the fire. The failure mileage was 86,000.
The driver side seat heater when turned on has begun to burn through the seat itself causing a hole the size of now a nickel (lower left hand side of the seat). Happened just before thanksgiving and again when my wife was driving the car and forgot there was an issue. The smell and the smoke from the burning seat made her pull the car over. When this first happened, it actually burnt a whole in my jacket as well. All images have been attached. I have spoken with Mercedes and their solution is repair the issue and then place a cover over the area. Still does not seem safe or an appropriate fix.
I smelled strong gas smell a few days ago. I took my car to Mercedes arrowhead located in Arizona yesterday. They informed me that the problem would be covered under a 15 year warranty (fuel tank had started leaking). Today they called me and said that the leak had saturated to my back seats and that it wasn't covered because I had taken too long to call them and that's why the back seats were saturated with gas (I didn't know that my seats were saturated with gas until I started to smell it through my vents while ac was blowing). Now, I am being asked to pay almost $500 to replace the pads and deafening material as they told me it wasn't covered by warranty even though it was caused by a defective fuel tank. At this point I'm not sure if there have been any health related issues for myself and my 2 kids who normally sit in the back of the car who has been inhaling the gas fumes for an unknown length of time.
Within a few seconds of powering on the driver's side seat heater I smelled plastic burning and immediately powered off the seat heater. Since I was already on the road I continued driving and did not investigate further. The following day, I powered the seat heater and immediately after the burning smell reocurred, however, this time the left side lumbar support became very hot. I powerd off the seat heater immediately after and pulled off the road and notice a burn hole on the driver side left lumbar support area of the seat.
I started the car and turned on the drivers side heated seat. I pulled out of my driveway and was driving down my street when I started to smell something burning. At first I thought it was coming from the engine so I immediately pulled over and checked the engine compartment. I didn't see anything so I got back in my car and started to drive again. The odor kept getting stronger and now the left side of my drivers side seat started to get really hot and then I felt a burning sensation on my back. I stopped my car and jumped out to see a small hole about the size of a nickel melting and a small orange flame burning. Luckily I had a bottle of water and poured it on the seat and then turned the seat heater off.
The contact owns a 2008 Mercedes Benz E350. The contact stated that the driver side heated seat failed and overheated. The seat burned the contact through his shirt and belt. The contact stated that he smelled smoke and had to open the windows because the smoke had become overpowering. He then powered the heated seats off before it could cause a fire. Neither the dealer nor the manufacturer was notified. The failure mileage was 51,000.
Turned on drivers seat warmer, smelled smoke and opened windows thinking the odor was from outside of the car. Turned the seat heater off and later found a quarter size hole burned in the left side of the drivers seat. My shirt and pants also had holes burned in them. Fortunately I turned the heater off before I was burned or a fire started. Mercedes-Benz dealer is going to repair the damage to the seat of my 2008 E-350.
A D V E R T I S E M E N T S
- Stockbridge, GA, USA