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3.5

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,447 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Mercedes-Benz E350 fuel system problems

fuel system problem

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2011 Mercedes-Benz E350 Owner Comments (Page 1 of 2)

problem #23

Feb 052023

E350

  • miles

A D V E R T I S E M E N T S

I just recently discovered that after filling my car with gas, there is a strong odor of gas filled in the garage for over 24hours. When I googled the issue, I discovered that NHTSA did confirm issues with Mercedes E350 from 2003-2009. However, I have also discovered that several owners outside of that model year period are having the exact issue. I ask you please reconsider and open the recall so that Mercedes can pay to fix my car before a fatality occurs. Thank you Barbara

- Las Vegas, NV, USA

problem #22

Feb 162023

E350

  • miles
Power steering is makes winding noise and very wobbly Wood grain interior is turning white Emissions problems

- Defuniak Springs , FL, USA

problem #21

Jan 182023

E350 6-cyl

  • miles
I noticed about to 6 months or less that my car would shut off or stall after starting ignition and also hearing water sloshing behind the dashboard and the radio does not work and the rear camera goes on/off which is safety hazard, and the Engine symbol remain lighted up even after checking all components. Also, on a few occasion my floorboard in the passenger back seat would be soak and wet. I took the car to my mechanic, and he inform that the drain valve was not working properly. after doing some research on the internet I found that this particular incident was happening in several of Mercedes years 2009-2011 E50, that it was a recall on the water drain system. Also, on 01/17/23 my sunroof was working without any problems, I attempted to close it and it stop midday and i hear the motor working, but the sunroof did not move, I did more research and found a recall on the bonding glue for sunroof and the glass was detached without warning. Even though my vehicle is not on the recall list, my car is having the same exacts problems and issues and reported by NHTSA. I would appreciate as response or advice to solve these problems, right now my car is a safety hazard to myself and other drivers. thank you for cooperation in this matter in advance. My Case from Corporate Mercedes Customer Care#[XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Pembroke Pines, FL, USA

problem #20

May 032022

E350

  • miles

A D V E R T I S E M E N T S

While filling the gas tank, gas continued to pour from the pump, even though the tank was full. Usually the pump automatically stops dispensing gas when the tank is full. Gas splashed all over my car and myself. Also, my car often smells like gas after filling up the tank. It seems dangerous to have gas fumes inside of my car. I feel like a rolling bomb driving after a fill up. What-€™s going on?

- Atlanta, GA, USA

problem #19

Nov 052021

E350

  • miles
My vehicle developed a raw fuel smell inside and outside the vehicle. Also the check engine light came on. The problem was resolved by the dealer after some time under PZEV warranty. What I am concerned with is why was this not a recall as the vehicle fuel vapors could of caused a fire in our garage or while we were operating it. Please note there was raw gas on the outside of the fuel tank.

- Hemet, CA, USA

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problem #18

Apr 102021

E350

  • 140,000 miles
Strong smell of fuel after refueling the vehicle, inside and outside the vehicle. Appears to be similar to issues related to the 2003-2009 model years previously investigated by NHTSA and closed in December 2014.

- Agoura Hills, CA, USA

problem #17

Jan 182021

E350

  • miles

A D V E R T I S E M E N T S

Strong gas odor after filling and for few days took it for repair find the sending unit cover leaking it had filled the cover and part of the tank.the odor was on and of about six months ago but only it was getting worse lately and needed repair. I think Mercedes company should take this safety issue seriously before major....

- Downey, CA, USA

problem #16

May 012020

E350

  • 48,000 miles
Gas odor from left rear wheel,

- Bangkok, AL, USA

problem #15

Mar 232020

E350 6-cyl

  • miles
Purchased a 2011 Mercedes E350 in 2019, in March 2020 I found out the fuel filter flange is cracked. Furthermore, leaking fuel slowly causing me to be afraid to drive my car because it can catch on fire. Therefore, a recall was issued for this problem in 2012, but now no Mercedes dealership is honoring this situation in my area.

- Broussard, LA, USA

problem #14

Jan 082018

E350

  • miles
Oil cooler leaking.repaired on January 2018, vehicle had 66724 miles, at Mercedes-Benz of West houston, even after repair the vehicle still has oil cooler leak. Timing chain rattle, incorrect signal from camshaft hall sensor. Ad-blue tank with heating element code 20B91B. Smell diesel on vehicle. The vehicle has now just 88566 miles.

- Katy, TX, USA

problem #13

Jul 282019

E350

  • 61,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Mercedes-Benz E350C. The contact believed fuel was leaking from the fuel tank. He stated that he could smell a fuel odor both outside and inside the vehicle. There were no warning indicators illuminated. The contact drove to Mercedes-Benz of marin (540 francisco blvd w, san rafael, ca 94901, 415-233-6509) to be diagnosed, but no defects were found. The fuel odor continued after the inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 61,000.

- San Rafael, CA, USA

problem #12

Apr 092019

E350

  • 45,000 miles
My Mercedes Benz 2011 E350 smelled like raw gas inside the drivers compartment apparently it was a leak from the top of the gas tank, my daughters 2010 C300 also just went in for the same problem leaking from the gas tank and even soaked the rear seat cushion, even though they repaired it I am worried that it could happen again especially if the parts replaced were not updated, it smelled up my garage and I fear if it leaks again it could start a fire in my garage, please advise. It appears it happens especially when you fill up the gas tank

- Brea, CA, USA

problem #11

Dec 162018

E350

  • 59,400 miles
Fuel tank was filled until automatic nozzle shut off was activated. Vehicle was driven home approx 3.5 miles and parked in the street. Next day there was a puddle of fuel approx 2 ft X 2 ft on the pavement and under the car, just forward of the right rear tire. I watched for several minutes, and noticed it was still leaking at the rate of one drop approx every 2 mins. Thinking that perhaps a hose between the fill port and fuel tank was leaking, I drove it for approx 15 mins, hoping to utilize enough fuel to lower the level of fuel in the tank and/or hose. I returned home and parked the car again. The car was still dripping fuel at the same rate. I moved the vehicle into my driveway to try to ascertain the source of the leak. I jacked it up, removed the right rear wheel, but still couldn't see the fuel tank clearly. So I also removed the plastic windage panel, which covers the undercarriage of the body from front to rear wheel. It was completely fuel soaked at the rear. I also noticed that the exhaust pipe, a possible source of ignition, is routed directly in back of the fuel tank. I researched this problem on the Mercedes forum website, and discovered that a defective fuel filter flange, which eventually cracks and allows fuel to leak and puddle on top of the tank, is a common problem. However, it appears that the "build date" of my particular car (08/10) is not covered by mb campaign 2013020002. Yet, the problem is identical to the vehicles which are covered, and received an extended warranty.

- Huntington Beach, CA, USA

problem #10

Jun 102018

E350

  • miles
Strong smell of gasoline detected. Repair technician identified a fuel tank leak and stated other Mercedes effected by the issue. I call mbusa who said they have no recalls or warranty extensions on this make, model and year.

- Guilford, CT, USA

problem #9

Feb 112018

E350

  • 60,000 miles
When filling up the gas tank, there is a strong gasoline smell inside and outside the car. Mercedes has extended the warranty on previous years and other models but has not extended the warranty to 15 years for this defect to the 2011 E350.

- Coppell, TX, USA

problem #8

Oct 012017

E350

  • miles
The stated vehicle developed strong gas fume smell after fill-ups a few months back at around 36000 miles. Unfortunately we left on vacation and later to our second home and missed getting to the dealer before our 7 years extended warranty was over in Nov. 2017. We returned home for the holidays and everytime we fill the tank the same odor reappears making it nauseating in our garage not to mention probably dangerous. I called mbusa and was told it isn't under warranty (funny mine just expired) and to take it to the dealer for an estimate. This is a vehicle that after its 3rd year has hardly been used driving less than 7000 miles in the last 4 years, and that has always been gargae kept. My search in the web has shown a lot of similar issues with Mercedes Benz vehicles, however mbusa told me not mine. This is a serious and dangerous issue that I'm affraid could cause serious damage or bodily injury including death should a spark happen in my garage. Again from my search it appears Mercedes Benz has had similar issues and perhaps hasn't found a complete solution.

- Miami, FL, USA

problem #7

Oct 012017

E350 6-cyl

  • 64,440 miles
The contact owns a 2011 Mercedes-Benz E350. After fueling the vehicle, the contact noticed a very strong fuel odor. The vehicle was taken to an authorized independent mechanic where it was diagnosed that there was a leak in the fuel tank. The vehicle was not repaired. A dealer was not contacted. The manufacturer was made aware of the failure and stated that they could not assist because the vehicle was not included in NHTSA campaign number: 12V557000 (fuel system, gasoline). The approximate failure mileage was 64,440. Updated 7/27/18

- Inglewood, CA, USA

problem #6

Aug 152017

E350

  • 52,078 miles
We recently filled the gas tank with fuel and noticed a strong fuel odor as if someone spilled gas on the floor in the garage. I proceeded to investigate where the smell was coming from around the car and noticed that it was strongest on the passenger rear of the vehicle. I checked on line and noticed similar issues with the fuel tank on other Mercedes models. I proceeded to remove the rear seat and access cover to the fuel tank "sending unit or fuel pump" I'm not sure of the correct terminology, and sure enough there was a puddle of gas on top of the fuel tank apparatus. I proceeded to carefully soak up the gas with a rag and when I did I could see gas slowly seeping out of the cracks on the unit. I will be taking the vehicle to the Mercedes dealer tomorrow. I noticed the recall did not cover my vehicle as it was built in July of 2010 which is a few months before the 2011 E -class extended recall. I hope the dealer will work with me as I consider this a serious issue that should be resolved professionally and promptly.

- El Paso, TX, USA

problem #5

Aug 052017

E350

  • 51,000 miles
Strong smell of gasoline noticeable in the interior and around the exterior of the vehicle when parked after a recent refueling. There was not a gasoline spill when refueling, nor is there any evidence of a fuel spill in the driveway

- Redwood City, CA, USA

problem #4

Jul 192017

E350

  • 59,000 miles
After filling my car with gasoline, I noticed a strong swell of gasoline in my garage when I parked my car. I had never experienced the smell of gasoline in my garage after filling up my gas tank in the past. I left the car in the garage for awhile, but returned to a stronger smell of gasoline. I took the car to Mercedes-Benz of beverly hills in California for inspection and diagnosis. The service advisor informed me that the fuel filter sensor was bad, and it may be covered under the manufacture's free recall due to a faulty fuel filter sensor. The service advisor informed me that he had numerous customers with cars needing repair recently for fuel leak related malfunctions. He also stated that he had a car with a similar problem as mine being worked on the same day I brought my car in for service. The service advisor later called me and stated that my car was not covered under the free recall for the fuel filter sensor, and that it would cost me $1,100 to repair the car. The service advisor also stated that my car was not covered under the free recall because it has a medal gas tank instead of a plastic gas tank. What difference does it make whether the gas tank is medal or plastic if the part is defective? I checked out this website and found that several complaints have been filed for the same malfunction with the fuel filter sensor causing gas to leak. I have been a loyal customer of Mercedes-Benz for the past 12 years (I've owned two Mercedes-Benz thus far). I will think twice about purchasing another Mercedes-Benz in the future if they do not honor the free recall for my car for this defective part.

- Encino, CA, USA

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