This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2017 Mercedes-Benz E400. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. The contact called Mercedes-Benz of long beach (2300 E spring St, signal hill, ca 90755) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takadaairbag recall. No repair available for over 2 years, and no answer from meercedesdealer, regional office or us headquarters. In fear of air bag explosion and not safe to have passenger in front seat.
Takata recall. The contact owns a 2017 Mercedes-Benz E400. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of sarasota (located at 4754 clark rd, sarasota, fl 34233, (941) 275-1293) was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
This is a complaint about the lack of response by Mercedes Benz in replacing the defective takata passenger airbag. My understanding is that Mercedes Benz has addressed only 35% of recalled models as opposed to Honda who has already responded to 85% of the recalled models, replacing the defective airbags in question. I called the daytona Mercedes Benz dealer when I received the recall notice in January 2019 requesting that the defective passenger airbag be replaced. They replied that the part was not available and would notify me when it would be available. As of two days ago, October 14, 2020 I had not heard from the dealer or from Mercedes Benz. Since then I have found documentation as to the danger of this airbag and how it has killed or injured hundreds of people. Are we expected to drive this car under these conditions" does Mercedes Benz give a hoot about its customers" I am not driving my car because it doesn't take much for these airbags to deploy. The car has been sitting in my garage even though I am paying taxes and insurance on it. I am 79 years old living on a small pension and do not think I will be able to sell this car with this recall pending. Yesterday I called Mercedes Benz customer service and they replied that the part will be available in November 2020. I am filing this claim with NHTSA to notify you that I am one of the affected customers and will be notifying you again whether or not the part is replaced in November. Follow through.
Sales staff told me that airbag, light and paint issue was fixed. After completing the deal, the stories began. I tried to return the car to no avail. The salesman told me the airbag recall was of no harm. Later I read the information on your website that this recall of the airbag could cause harm and death. Nothing has happened however I am afraid to drive it or to have a passenger in the car
The contact owns a 2017 Mercedes Benz E400. The contact received notification of NHTSA campaign number: 19V010000 (air bags) however, the part to do the recall repair was unavailable. Mercedes-Benz of white plains (50 bank St, white plains, NY 10606) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I have been waiting months for a fix to this recal problem. What is taking so long for them to come up with a solution. I am starting to get very worried about the safety of my passengers and myself.
Takata recall. The contact owns a 2017 Mercedes-Benz E400A. The contact received an unknown recall regarding the air bags. The contact received the recall notice in February of 2019. The dealer was not contacted. The manufacturer was contacted and stated that the air bags were not available and may not be available until may of 2020. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata airbag defect. I received notice of recall from mb in November, 2017, almost 8 months ago. Despite numerous followups with both mb and the dealer, neither mb or the mb dealer can tell me when the parts will be available to correct this serious safety problem. Please help before my wife or I or other persons are injured or worse. The mb notice states that the airbag may deploy due to insufficient electrical grounding, an electrostatic discharge and a broken steering module clock spring, causing injury and risk of a crash.
The contact owns a 2017 Mercedes-Benz E400. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to Mercedes-Benz of palm spring (4095 E palm canyon dr, palm spring, ca 92264), but the part was not available for the repair. The manufacturer stated that an email would be sent and the contact was referred to NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available.
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