This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This letter is an attempt to connect to the correct channels seeking resolution regarding a recent recall. My 2017 Mercedes GLE350 stalled in the rain and I subsequently had to get it towed to the dealership for repairs. And upon completion of the repairs, I received a recall notice about the specific issue that was just addressed. Pursuant to the recall notice, I sought a reimbursement for the repairs in which I was directed to Mercedes Customer Care and received a case number. The dealership is being a little hard-nosed regarding the reimbursement so I-€™m seeking recourse through official channels. I-€™ve attached the recall notice, invoice of repairs, and all other pertinent information regarding this issue. An expedient resolution would be greatly appreciated. Thank you and looking forward to hearing from you.
The plastic fuel tank in Mercedes Benz gle 350 was ruptured by road debris due to lack of shield protection to the tank. This accident happened while I was driving on the highway I-45 from dallas to houston on Aug 12 2017. The half tank of the gas was leaking out within 10 minutes. Thanks to no traffic met during that time, otherwise we could get fire.
My car is 2017 Mercedes Benz gle 350 SUV. Last Saturday (Aug 12), I drove on highway I-45 with my family from dallas to houston. Suddenly I heard something hit my car underneath, but the car was moving like nothing happened during that time. After around 10 minutes, one driver drove up and kept warning me to stop. I pulled over my SUV and was told that the fuel was leaking behind on the highway, I looked at the underneath of the car, found that the fuel tank was broken with a hole, because it was a plastic fuel tank and there was no under guard protecting the tank. We really appreciated that driver stopped us on time, he was a fighter working in fire depart in houston. If he didn't come up, my SUV could get fire and an serious accident because the car could lost fuel quickly and stuck on the highway. I just had this new SUV for 8 months and quickly met this instance, from my instance, it clearly proved that the fuel tank with no under guard was easily broken by road debris. This sub is unsafe to drive and it brings danger to consumer any time.
- Lucas, TX, USA
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- Arleta , CA, USA