Five hundred miles from home, check engine and "ad blue"warning"came on, Twenty starts left.. Called dealer service, was advised to top off DEF. No risk, you don't have an immediate problem. We were 70 miles from a Mercedes Dealer, no need to go there. Top off DEF drive home. Drove home..Every start..lowered the start count.
Got home, bought fuel, ZERO starts left. No crank, no start. Service advisor wrong, car shuts down.
Got towed in..Needs new injector for DEF. Two hours labor plus part. Dealer charged me 10% above MSRP.
Tried to get another hour of labor. "Difficult job, more time than expect." Read the fine print where you sign.
Could have been dangerous if we were stuck in the back country in a dead car.
A D V E R T I S E M E N T S
Five hundred miles from home, check engine and "ad blue"warning"came on, Twenty starts left.. Called dealer service, was advised to top off DEF. No risk, you don't have an immediate problem. We were 70 miles from a Mercedes Dealer, no need to go there. Top off DEF drive home. Drove home..Every start..lowered the start count.
Got home, bought fuel, ZERO starts left. No crank, no start. Service advisor wrong, car shuts down.
Got towed in..Needs new injector for DEF. Two hours labor plus part. Dealer charged me 10% above MSRP.
Tried to get another hour of labor. "Difficult job, more time than expect." Read the fine print where you sign.
Could have been dangerous if we were stuck in the back country in a dead car.
Trust your instincts, not the dealer.
- majorlemon350 , San Clemente, CA, US