This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Mercedes-Benz ML350. The contact stated that the dealer performed NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the failure occurred after the recall was performed. The contact stated that while driving at an undisclosed speed, she had to stand up in her seat while depressing the brake pedal to stop the vehicle. The brake warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with brake booster failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 193,044.
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) and contacted the dealer. The dealer advised the contact not to drive the vehicle. The dealer inspected the vehicle at the residence. In the process of conducting the inspection, the dealer damaged the brake line and informed the contact the vehicle had failed the test. The vehicle was no longer drivable and was towed to the dealer where the brake line was replaced. The dealer then advised the contact that she could pick up the vehicle; however, they could not confirm that the vehicle was safe to drive. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact notified the manufacturer of the issue and inquired about a possible loaner. The manufacturer provided no assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Mercedes-Benz ML350. The contact stated while driving approximately 25 MPH and approaching a stop sign, the brake pedal was depressed; however, the vehicle failed to respond as needed. There brake warning light was illuminated. The vehicle was driven to a local mechanic who diagnosed that the failure was caused by a corroded brake booster. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics). The VIN was not available. The approximate failure mileage was 100,000.
The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Laurel, MD, USA