Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Additionally, it was not secured properly but was just placed loosely in a plastic bag. Rear view camera system available for inspection upon request. I know for a fact that this is the case with other new 2020 Mercedes Metris. Additional information available upon request. I have had multiple conversations with MB Santa Rosa, CA and MB Wilsonville, OR and they have not been helpful. They expect me to pay for the part, even though MB did not install it properly. They refuse to fix the rear view camera system and restore it to factory specifications.

- Redmond, OR, USA

Rearview camera broken

- Redmond, OR, USA